Fountain Features

leverages text messages to speed up the hiring process tremendously, cool branding features, great modern UI for both desktop and mobile users, plenty of features, original analytics page provides valuable data about the health of the funnels

no shortage of bugs and glitches, doesn't integrate with most major HRIS or softwares, inability to clone offer letters with Hellosign, can only clone existing workflows when opening a new requisition, rolling out universal changes is burdensome as they need to be changed by the opening.

We've used Fountain for ~2.5 years and have seen notable changes in the product. There's a ton of customizability and an open API lets us build the perfect system for our processes without much engineering required. Support has been great - both in general response time and willingness to address feature requests.

Fountain's focus is on functionality and obviously less so in the UI. There's limited design customization which makes it hard to utilize certain features. It serves as a strong backend system, but the applicant portal doesn't exactly meet our needs.

I love the abililty to move applicants from stage to stage, and the automated text they receive when they are stuck on a stage for a longer period. I especially like the video answer feature. In a industry that represents upscale spa and wellness -presentation is important and helps weed out applicants who are less serious.

I believe pop up notifications for messages on Fountain would be useful - at least for laptop and desktop. Sometimes applicants are left on idle for too long when they message in, and I would like to be able to reach out to them sooner.

Helps streamline processes, shorten on-boarding time for an employee, makes scaling in new markets easier and is constantly evolving to meet the new demands of our growing business.

Would love if the chat platform integrated with slack.

What I like most about this software is that you are able to cater it to what your business needs. I know in my line of work things and processes are constantly changing, so having the flexibility and fast responses is great to make the necessary changes in a timely manner.

It's hard to pinpoint one thing as this is a great software. But there are rare times they have an outage and it is down for a tiny bit of time. But they are very transparent when that happens.

The ability of this company to scale with the wishes of their clients. The features and flexibility you have in the product allow you to scale fast and optimise your flow for different sizes of volume and requirements.

A great + would be to not restrict applicants to follow the flow linearly but instead being able to switch between stages, even though the stages are not finished yet.

It is very easy to use. Real time process.

I think it is better if we could just delete rejected applications. For example, duplicate applications. Also, about fraudulent applications, there should be a list of fraudulent applicants. So that when they submit another application, it will notify the system that the application is a suspected fraud so the agent will have an option to reject it.

The flexibility and customization of Fountain is fantastic. It has allowed the business team to take back control of the on-boarding experience where we had to rely on developers in the past. It allowed us to roll out custom recruiting flows for new markets in hours rather than weeks. The built in scheduler and message center are fantastic as well.

Reporting functionality has improved over time and there's definitely more room for improvement there.

I use fountain to review applications for various positions within our company. I like that we can customize application questions and document upload fields in order to efficiently gather all necessary information in one place. Also, the integrated texting feature makes it easy to communicate with applicants regarding application status, or to schedule interviews. Fountain also allows for the inclusion of video response questions, so I can get a sense of the applicant before arranging for further interviews.

My one major complaint is that documents uploaded in fountain do not always transfer successfully into our internal system. Fairly regularly, I find that documents imported from fountain become unreadable or unable to be opened, meaning I have to go back to fountain, download the document to my hard drive and manually import.

The most impactful feature is the new feature where the driver's information's are presented, it's very accessible, no need to navigate other things, all the information's are already made available.

Fountain needs to improve when it comes to their integration, there is so much error going on and we need to reload the page every time since some things are not working.

It makes our delivery driver hiring a breeze! Before we used Fountain it took us almost 4 weeks to get a driver hired and with fountain it now takes us 5 days! The SMS and email automation saves my team a ton of time!

Sometimes it can be a bit much to navigate around all the feature options, but still worth the effort!

On-boarding time is very fast and efficient. Super easy to manoeuvre around within the system. Filtering out individuals is so much easier as well.

If the internal chat system could somehow be integrated with our internal chat system. Would make it easier to flag issues with accounts quicker.

I like most the possibility to label each applicant, and manage him at the best for the future needs

I would like to manage on my own the possibility to add or modify sections

Fountain has good API integrations which allows for a better workflow creation.

The implementation was difficult, we lost our Account Rep in the process. It was a lot of self discovery versus the support we had expected.

Allows to process and hundreds of applicants a month

Could improve dashboard, requires multiple clicks to view data

Easy for many remote teammates to use together and keep track of high volume of applications. Lots of customization available.

I wish old process scorecards could be archived without loosing applicant data to clear up drop-down menus.

It is easy to use and is visually laid out so items are easy to find and use.

Reporting could be more robust - more canned reports on agent performance would be invlauable.

Good API and ability to programmatically retrieve data and interact with applicants in a workflow. Being able to schedule data exports.

Special characters in column names when exporting data.

Navigation around the site, the submitting of checks is simple and the response time is quick.

I found no faults when using fountain to complete background checks.

It is a good central location to keep all of your employee training and interviewing in one location so that you don't have to look all over.

The interface can be really messy/ugly and sometimes difficult to sync with google calendars and other softwares used during hiring process.

With all of Fountain's amazing features and abilities, you really can't go wrong making this choice. It saves so much time in the hiring process and have brought in better talent because of how quick we can move.

Extremely functional and reliable core product - hope that future releases also focus on the user interfaces to be a little more friendly.