GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Freshteam
The smart HR software for growing businesses
Value for money rating
4.4
/5
208
Price starts from
1.20
/user
Per month
What users say
Price starts from
125
Per month
Pricing model
Free trial
Price starts from
12
/user
Per year
Pricing model
Free trial
Price starts from
1599
/user
Per year
Pricing model
Free trial
Price starts from
1
Per year
Pricing model
Free trial
Price starts from
19.99
Per month
Pricing model
Free trial
Allen S.
Consumer Electronics, 11-50 employees
Used weekly for 1-2 years
Review source
Share this review:
Very positive, I have recommended it to clients on multiple occasions.
As an executive at a startup I am a big fan of most of Freshworks offerings. I have extensive experiance in the ATS space, for an out of the box ATS solution that is easy to deploy you can't go wrong with Freshteam. The low TCO makes it easy to scale from a budget standpoint.
Some UI areas could use some work, and Freshworks needs to maybe assign more resources to the knowledgebase support side of things.
Praveen K.
Information Technology and Services, 201-500 employees
Used daily for less than 6 months
Review source
Share this review:
I would rate 9 on 10 one point lost for an important feature we were expecting Please do add a bulk screening option based on certain keywords in the resume
Adding employees is very simple Good integrations Friendly design
no Bulk screening of resumes based on few keywords
Alexis R.
Wholesale, 5,001-10,000 employees
Used daily for 1-2 years
Review source
Share this review:
It has been good for the price as we grow the team we are going to need something that works better with all of our systems that are in house.
I like the drag & drop resume and it pulls the info. I also like how easy it is to use.
The process of moving someone to interview offer ect. We have our own offer letters. Also trying to send people the informationw hen we talk tot hem on linked in or text.
Verified reviewer
Human Resources, self-employed
Used daily for 6-12 months
Review source
Share this review:
Some of the best features of this product was the graphic user interface (GUI) and ease of use. The system is very straight forward to use and is best suited for small businesses with not a lot of recruiting needs. It can get quite expensive if you need a lot of hires and you don't get much more for the added costs.
The customer service was quite poor and was a major driver to me leaving for another recruiting system. The site boasts the ability to post jobs on major job boards but that feature rarely worked so I ended up having to do the extra postings manually anyway.
Roshni S.
Information Technology and Services, 51-200 employees
Used daily for 6-12 months
Review source
Share this review:
My recruitment team loves the ease of use of this software and their favorite feature has been the ATS and having the flow of various stages in recruitment. They've also found it extremely convenient to manage all of their job posting from one platform.
I think apart from the integration with our careers page which was quite cumbersome and we had to abide by freshteams layout everything else about the software has been quite good.
Rajesh B.
Publishing, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Overall, it's a nice experience with Frehteam. We can use it for bulk mailing, posting job requirements and shortlisted the candidates smoothly. It is really a user-friendly tech tool along with its easy setup process and intuitive setting. Still, we hope it can improvise more e.g. on the mail text body format at least.
1. The consolidated Database 2. Using Bulk Email with a single click and ofcourse the "Canned response" support 3. Easily posting the job requirement 4. Screening candidates 5. Easily operate from phone (Handset Device) 6. Very easy to understand the entire operation. Don't need an expert to execute the features. Very user-friendly.
1. The data import process can be easier if the required fields can be reduced. Sometimes occurs problems during the import. Although it can be negligible! 2. The email format (Text Body) can be more user-friendly. As of now, it follows a particular format (email/text body) only, which is not looking good as a mail body. Maybe it can add a feature similar to MS Word or Google Docs. 3. It's really excellent for the free tier, but expensive for the pro versions.
Verified reviewer
Computer Software, 51-200 employees
Used weekly for less than 6 months
Review source
Share this review:
We don't hire often, so it never made sense to subscribe to a pure ATS solution that we'd only use 2-3 times a year. Freshteam solves that by being a combination ATS and HRIS system. The HRIS system helps us with onboarding, time off tracking, maintaining salary and review history, and more. All this for less than the cost of most ATS-only solutions.
I haven't been thrilled with the Tech Support. I reported a problem with the documentation and instead of fixing it they just sent me the missing screenshots. There are some minor usability problems but after getting limited/incomplete support I'm less likely to open support cases for them.
Caitlin B.
Information Technology and Services, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
It has been great. Freshteam was exactly what we were looking for: a cost-effective ATS that provides the most useful features and with top tier customer support.
Our company previously used a different ATS, and Freshteam is literally 5% of the price. It covers everything that we need for tracking candidates, setting up interviews, and keeping us all organized. Since I started using them a year ago, they've rolled out new features like a Zoom integration which has been a lifesaver.
There are some features that are either missing or that I haven't figured out how to use yet, like how to email candidates in Gmail and simultaneously log them in the ATS. There are some features in higher tier plans that I'd love but can't justify the cost (like adding more than one hiring manager to a position). The pre-written template emails are not very good but they're easy to rewrite and store!
Thirunarayan S.
Financial Services, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
Surely a very pleasant experience and the sole reason why I have recommended and onboarded freshteam for Tickertape and now proposing for AMC - Zerodha fund House - our new initiative ------ so lot of business to freshteam from my side
User Friendliness - easy to manoeuver - customisable features - good for process automation across all stages of recruitment life cycle
Nothing that I honestly can think of now - its value for money
Tyler S.
Real Estate, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
Cost-wise, it's very competitive and a literal fraction of some less capable ATSs. Works very well off the shelf.
Let me say first lie that we don't use the entirety of FreshTeam but rather we only use the ATS portion of the software only. Overall it's pretty good. FreshTeam makes it very convenient to keep everything together. The kanban board feature makes it really easy to find where people are in a given pipeline. There are some really good Integrations as well with popular tools like Zoom. FreshTeam makes it very easy to blast out job ad to major job boards . Cost-wise, it's very competitive and a literal fraction of some less capable ATSs. Works well off the shelf.
There are a couple minor features that don't really add tremendous value. In addition, some of the auto email triggers don't work like you would think they would, but neither of those criticisms are showstoppers.
Vicky J.
Internet, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
Overall the experience is very good with the same, I will recommend the same to my friends all.
- The best thing is it has a very powerful tracking and reporting system. I can generate all my reports on a single click. - It based on SAAS, hence can use anywhere to everywhere - It has a mobile app as well for fast and quick checks - It got integrated with almost every mailer and test websites
No cons as such but I do face difficulty using the same in low network speed. It requires a high-speed internet connection to load and work properly.
William L.
Staffing and Recruiting, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
This software has helped us tremendously. We went from a google sheet to this and we haven't looked back. We would take this software over any other, any day of the week!
This software is finally the software we were looking for. It is all in one, it is easy to use, it is a good pricing structure, and it is so helpful!
There is a delay when clicking through the candidates, but we have tens of thousands of applicants in it so it makes sense!
Callum T.
Civic & Social Organization, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
Overall fresh team makes it easier for staff to keep their details updated as they can freely update their profiles and it massively reduces the workload and time delays for HR by making information clear and easy to access. I've also not seen many accessibility features an option for large text and dark background could be really helpful
The time off and employee profile features allow quick and easy access to vital information reducing the time spent on database searching by Human Resources Staff. The recruitment tracker is clear and concise and allows a quicker selection process to be made as all information is in one place.
The documents features such as right to work ID is behind a paywall which can be pricey for a start up like us. Overall the pricing is high for small start ups like us.
Tiffani B.
Staffing and Recruiting, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
What I like most about the Freshteam software is the price point. I started my staffing firm at the beginning of 2020. Due to having a small budget and the effects of Covid-19, I needed an inexpensive software to use to grow my business. Once speaking with a representative I decided to signup to use the system.
After signing up, I noticed a main feature that was missing in the package I signed up for, which was the ability to create jobs in different cities or states. I am currently limited to where I can post jobs.
Justine V.
Telecommunications, 51-200 employees
Used daily for 6-12 months
Review source
Share this review:
Overall, a good experience with excellent customer support however the functionality’s and integrations are not quite there yet.
For hiring and onboarding new staff freshteam is great. Also used for staff documentation.
Lack of functionality’s and integrations.
Mark H.
Computer Networking, 11-50 employees
Used monthly for 1-2 years
Review source
Share this review:
Has helped us in our hiring process, onboarding and vacation/sick time management
Affordability, Features for Price, Does what its suppose to do
Some features we do no use. Would like integration with Indeed to prioritize our job postings to get better responses to openings
Verified reviewer
Telecommunications, 11-50 employees
Used weekly for 1-2 years
Review source
Share this review:
The free version give us good value for a SMB to manage simple stuff like personal time-off tracking.
When you start your trial, it starts as you had the paid version and you don't really know what features you would be getting if you sticked to the free one.
Karen S.
Computer Software, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
Great customer service overall. For a small company that does a decent amount of hiring it is sufficient and everything we need!
The amount of features for the cost. Ex: you can schedule interviews from the ATS, you can bulk email, you can email directly from the ATS. Easy to view candidates - you can see a list or by stage. You can edit the stages and customize almost everything.
I wish there was a way to schedule emails to send out to candidates ahead of time (ex: if I see a candidate at night I wish there was a way to schedule the phone interview request to go out in the morning).
Subba Rao V.
Nonprofit Organization Management, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
For our operations at the Indian Support Center, we find Freshteam to be the best fit and the price we are paying.
The entire process of recruitment and onboarding is so easy and new employees can be trained in a matter of two to three hours.
We would like to have more HRIS features in this software and integration with other software. We also want time and attendance module.
Alan W.
Financial Services, 201-500 employees
Used daily for 2+ years
Review source
Share this review:
Good few integrations Candidate tracking, employee database
Only days option for leave, hourly option would be useful.
James K.
Hospital & Health Care, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
Great experience and it is low cost. Perfect fit for the business.
Ease of posting jobs and accessing candidates
would like a better looking job postings page.
Verified reviewer
Venture Capital & Private Equity, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
The employee management becomes very easy with this tool. Everything is at one place and really convenient to use.
Pricing is a bit on the higher end. There should be separate pricing models for startups and large enterprises.
Laura C.
Executive Office, 11-50 employees
Used weekly for 6-12 months
Review source
Share this review:
Has simply made our HR function more transparent/visible across the company and helps by keeping all the comms re each candidate in one place rather than scattered through inbox/es
We use the product to manage all HR comms from applicants etc - definitely frees up the inbox and centralises the info for the team/s looking at the resumes and providing input on hiring decisions. I think we are back on the free version at the moment as it does everything we need at the moment - can't beat that!
Some simple features that I felt would be integral are missing like the ability to change the default profiles/questionnaires and such like. There are work arounds - just makes it a bit harder to maintain consistency across job postings etc.
Josh V.
Sports, 51-200 employees
Used weekly for 2+ years
Review source
Share this review:
It works well for what we need. I could not imagine using this system with more than 30 employees though.
CHEAP! This is one of the most affordable and feature-rich options in the HRIS world.
Their customer service is abysmal. Constant turnover, really annoying scripts and processes from the 80s. Service has gotten worse over the past 2 years and integrations are almost all paid.
Madhur K.
Computer Software, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
It's decent
Pricing, ease of integration, candidate tracking and easy of use.
Customer support & mails go to spam. This should be improved