GoCo Features

GoCo

HR, benefits & payroll management for SMBs

4.74/5 (47 reviews)

Competitor Feature Comparison

401(k) Tracking
API
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Attendance Tracking
Benefits Management
COBRA Administration
Collaboration Tools
Compensation Management
Compliance Management
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Deduction Management
Direct Deposit
Disability Insurance Administration
Document Management
Document Storage
E-Verify/I-9 Forms
Electronic Forms
Electronic Signature
Employee Benefits Administration
Employee Database
Employee Handbook
Employee Management
Employee Onboarding
Employee Portal
Employee Profiles
Employee Self Service
Employee Time Tracking
Feedback Management
HIPAA Compliant
HR Management
HSA/FSA Administration
Health Insurance Administration
Life Insurance Administration
Mobile Access
Multi-State
Onboarding
Online Benefits Enrollment
Orientation Workflow Management
Payroll Management
Payroll Reporting
Performance Management
Provider Management
Reminders
Reporting & Statistics
Reporting/Analytics
Retirement Plan Management
Role-Based Permissions
Self Service Portal
Sick Leave Tracking
Task Management
Tax Compliance
Third Party Integrations
Time Off Management
Time Off Requests
Time Tracking
Training Management
Vacation/Leave Tracking
W-2 Preparation
Wage Garnishment
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401(k) Tracking
API
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Attendance Tracking
Benefits Management
COBRA Administration
Collaboration Tools
Compensation Management
Compliance Management
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Deduction Management
Direct Deposit
Disability Insurance Administration
Document Management
Document Storage
E-Verify/I-9 Forms
Electronic Forms
Electronic Signature
Employee Benefits Administration
Employee Database
Employee Handbook
Employee Management
Employee Onboarding
Employee Portal
Employee Profiles
Employee Self Service
Employee Time Tracking
Feedback Management
HIPAA Compliant
HR Management
HSA/FSA Administration
Health Insurance Administration
Life Insurance Administration
Mobile Access
Multi-State
Onboarding
Online Benefits Enrollment
Orientation Workflow Management
Payroll Management
Payroll Reporting
Performance Management
Provider Management
Reminders
Reporting & Statistics
Reporting/Analytics
Retirement Plan Management
Role-Based Permissions
Self Service Portal
Sick Leave Tracking
Task Management
Tax Compliance
Third Party Integrations
Time Off Management
Time Off Requests
Time Tracking
Training Management
Vacation/Leave Tracking
W-2 Preparation
Wage Garnishment
Visit WebsiteCompare App
401(k) Tracking
API
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Attendance Tracking
Benefits Management
COBRA Administration
Collaboration Tools
Compensation Management
Compliance Management
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Deduction Management
Direct Deposit
Disability Insurance Administration
Document Management
Document Storage
E-Verify/I-9 Forms
Electronic Forms
Electronic Signature
Employee Benefits Administration
Employee Database
Employee Handbook
Employee Management
Employee Onboarding
Employee Portal
Employee Profiles
Employee Self Service
Employee Time Tracking
Feedback Management
HIPAA Compliant
HR Management
HSA/FSA Administration
Health Insurance Administration
Life Insurance Administration
Mobile Access
Multi-State
Onboarding
Online Benefits Enrollment
Orientation Workflow Management
Payroll Management
Payroll Reporting
Performance Management
Provider Management
Reminders
Reporting & Statistics
Reporting/Analytics
Retirement Plan Management
Role-Based Permissions
Self Service Portal
Sick Leave Tracking
Task Management
Tax Compliance
Third Party Integrations
Time Off Management
Time Off Requests
Time Tracking
Training Management
Vacation/Leave Tracking
W-2 Preparation
Wage Garnishment
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Mobile apps

iOS App


16 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


12 reviews

GoCo Feature Reviews

25 reviewers had the following to say about GoCo's features:

Anonymous
(Computer Software company, 201-500 employees)

Making life easier!

2021-02-11

GoCo makes life easier as an employee to track down personal data, leaves, teams related information.

Pros

Gives great overview of teams and profiles. Simple and good UI.

Cons

It creates a task for you for acknowledging the approvals/rejections.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian R.

Simplified our HR & Benefits work by 10 fold

2016-08-10

Pros

Our employees love the easy to use interface and ability to self manage all of their benefits and paid time off.

Cons

We'd love to see integration with additional project management software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

9/10

Recommendations to others considering GoCo

Most HR software don't connect HR and Benefits well, and even fewer sync well with Payroll, make sure you look closely and even try them out, it's one of the reasons we really love about GOCO as they sync up our HR, Benefits and Payroll along with PTO and it's all simple and automated.

Source: Software Advice
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Nancy K.

Simple and easy to use

2021-02-05

Online benefits onboarding is huge benefit for HR and the employee!

Pros

Onboarding is so simple and save a ton of administrative time by streamlining the onboarding process. Very employee friendly.

Cons

Would like to have some data inputs on compensation that is visible just to administration and not employee.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from GoCo


Hi Nancy,

Thank you so much for your feedback on GoCo! We're so glad that the platform has been able to help with onboarding and administrative processes. We've also passed along your feedback on reporting and data input for future improvement opportunities. Your feedback is valued -- so don't hesitate to reach out to us with any questions or additional suggestions.

Thank you!
- Aimie Y.

Read more
Michelle O.

Get Rid of Paperwork and Save Time

2021-02-05

It has helped greatly with transparent performance management, completion of necessary documents in a timely manner and has relieved a lot of the stress associated with open enrollment every year.

Pros

The software was easy to set up, it saves me a lot of time during open enrollment and helps to onboard employees in an organized and timely fashion.

Cons

I don't think the time clock feature beats other options on the market, however it is pretty new and they will likely expand and improve the feature as they have with other areas of functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from GoCo


Hi Michelle,

Thank you so much for your feedback on GoCo! We're so glad that the set-up process and open enrollment processes have been made easier with our platform. We also value your feedback on our time clock/other features, and are continuously taking this feedback to improve our product. Don't hesitate to reach out to us with additional questions and suggestions!

Thank you again!
- Aimie Y.

Read more
DARRENE L.

All-in-One HR Platform

2021-02-12

GoCo is a user-friendly HR system that allows employees and employers to connect real-time easily.

Pros

I like how uncomplicated it is to plot time-off requests and how easy the managers can approve them.

Cons

I may have limited access but every time I would click on the Calendar nothing would come up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica W.

Great HRIS System

2021-07-15

Great! I really enjoyed working with the team. They were all very helpful.

Pros

I loved that it was very customizable and the implementation specialist were very knowledgeable about all aspects of the software.

Cons

The time tracking data didn't work well for our company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Insurance company, 51-200 employees)

Super easy to use, excellent support

2017-12-18

We've been able to dramatically reduce the time spent on administrative tasks.

Pros

The benefits and HR tools are excellent - 'magic docs', employee onboarding and self-service benefits especially have saved us countless hours

Cons

We've not come across anything we're unhappy with so far. The 'team feedback' features could be improved, but we are not currently using that section

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Melanie K.

If you are looking for a one stop HR portal - look no further than GoCo

2017-11-16

Pros

It makes our new employee onboarding a breeze!

Cons

Our vacation time doesn't track as well as we'd like and the response time from some team members was a little laggy but that particular issue has been resolved by their restructuring of their internal team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
ERin T.

Dependable HR Software with a Great Company

2021-01-29

Overall, the experience has been great working with the GoCo team.

Pros

This software automated our onboard process from little to no paper.

Cons

I would rather have more preset integrated reports than having to create them on my own.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from GoCo


Hi Erin,

Thank you very much for your review of GoCo! We're glad to hear that your onboard process has been automated with our platform. We also value your constructive feedback around integrated reports, and have passed that along to our team. Do not hesitate to reach out with any additional questions or suggestions at any time!

Thank you!
- Aimie Y.

Read more
Susan S.

User Friendly

2021-02-03

During Covid, GoCo really made it easy to send needed documents to staff quickly.

Pros

I like that GoCo doesn't require too much explanation to new staff because it's so user friendly.

Cons

I would like to be able to pull more specific reports, such as only February birthdays or anniversaries.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from GoCo


Hi Susan,

Thank you very much for your feedback on the GoCo platform! We are so happy to hear that user-friendliness and adoption process have been helpful for you. Your constructive feedback is also very valued, so we will pass along your suggestions around birthdays and anniversaries to our team. Do not hesitate to reach out to our team with any questions or additional comments!

Thank you!
- Aimie Y.

Read more
Amy H.

Great Tool for SMB|MM

2021-02-01

Pros

It is a fairly intuitive software that is easy to learn.

Cons

Background checks are not built-in as a feature of the tool and you can connect with a partner it is still one more relationship for me to manage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from GoCo


Hi Amy,

Thank you very much for your review of GoCo! We're happy to hear that you've enjoyed the ease-of-use, pricing, and feature capabilities. We also value your constructive feedback on PTO/Vacation/Timesheets, as well as on background checks. We have passed your feedback along to our team -- please feel free to reach out with any additional questions or suggestions!

Thank you!
- Aimie Y.

Read more
Hannah H.

Love GoCo

2021-02-05

Pros

I love that it integrates with our ATS (Jazz HR) so flowing hired over is super easy.

Cons

We’ve been experiencing an issue for the past few months with part time employees being changed to full time after onboarding by the system.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from GoCo


Hi Hannah,

Thank you so much for your review on the GoCo platform! We're so happy to hear that the product's ease-of-use, integrations, and document management features make your new hire process easier. We also value your constructive feedback on full-time vs. part-time employee status, and have passed this along to our team. Please do not hesitate to send over additional questions or suggestions at any time.

Thank you!
- Aimie Y.

Read more
Leah O.

Easy to navigate and wonderful customer service

2021-02-12

I found it easy to use since day one. Our employees also find GoCo to be very user friendly.

Pros

The software is easy to use and navigate.

Cons

I cannot think of anything at this time. I know they have features we do not use, but I am happy with the features we do use.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kamberly H.

Great Product

2021-02-08

Pros

It does a nice job of holding employee information, payroll, benefits, employee handbook and notes can be entered, as well.

Cons

Sometimes, GoCo gives me emails for changes to be made and are not correct. I then need to double check if the information is legit or not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Corey W.

User

2021-02-05

Pros

Easy to use User friendly Employees can use

Cons

Updates but overall like it Can use update

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from GoCo


Hi Corey,

Thank you so much for your feedback on the GoCo product! We are happy to hear that your team finds the platform user-friendly and easy for EEs to use. We also value your feedback on updates, and are continuously evaluating our product for additional opportunities. Don't hesitate to send over additional questions or feedback at any time!

Thank you again,
Aimie Y.

Read more
Neel I.

Health Benifits Management

2020-10-12

At present we are using goco for managing health insurance purpose only. They have onboarding and moany other tools to use if we can. Overall its good.

Pros

Our organisation use goco especially for managing health insurance to our employees. Its very useful in that matter.

Cons

If any information like start date for an employee needs to change we need to check with customer support of goco to edit the data.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

Good Tool, Great People

2021-01-30

We started using GoCo when we joined OneDigital. It's been a great partnership for us. I appreciate that GoCo includes support and not just a platform.

Pros

And Goco sends the reminders, not us!

Cons

Did I change vacation because--someone made a mistake or because we gave someone a vacation day for performance reasons?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from GoCo


Hi,

Thank you very much for your review of GoCo! We are so happy to hear that you find benefits, reminders, and other HR tasks easier to manage with our platform. We also value your constructive feedback on change control features, and have passed that along to our team. Do not hesitate to reach out with any additional questions or suggestions at any time!

Thank you!
- Aimie Y.

Read more
Monica N.

Great and easy to use onboarding tool!

2021-02-03

Pros

Ease of use. Employees also like the ease of use.

Cons

Don’t think there is something I have in issue with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from GoCo


Hi Monica,

Thank you very much for your review on GoCo! We are so happy to hear that you find the platform easy to use and helpful for paperless onboarding. We value your feedback, so do not hesitate to reach out to our team with questions or suggestions at any time.

Thank you!
- Aimie Y.

Read more
Mike W.

A great fit for our small medical practice

2021-02-08

Pros

The software is very intuitive and easy for staff to learn.

Cons

The biggest two things I would like to see is some sort of communication feature where employees could make notes regarding timesheets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lacey N.

Great paperless hiring for small business - FREE

2017-11-17

Pros

It really streamlines my process. Employees can also update their direct deposit and request vacation days here.

Cons

I'd like to be able to retroactively add current employees with ease.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kat S.

Disappointing. Should have stuck with Zenefits.

2017-10-11

I'm optimistic that Goco will continue adding improvements and additional staff until their product is as strong as Zenefits. I'd just hold off signing up until that happens.

Pros

The onboarding process is great on the new employee side.

Cons

We were charged for things the sales rep said we wouldn't be (the company executives sent a very nice apology about that misunderstanding), the functionality did not live up to its promises and has lots of annoying little UI issues, and it is like pulling teeth to get a response from my account rep (I received a separate apology directly from the exec about that).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Jessica T.

Really Nice Platform

2018-02-21

Pros

Its a good way to keep track of our office staff and track of their time off and keep up to date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Liefen S.

Ease of Use

2021-02-03

Pros

I like the ease of use and the tracking of all my needed HR items in one-stop

Cons

I'd love to see the calculated vacation days that I will have earned at each month rather than what's I've earned to be able to plan my PTO more effectively and save me the time of asking my HR rep.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from GoCo


Hi Liefen,

Thank you very much for your review on GoCo! We're so glad to hear that the ease of use and HR-related item tracking has been helpful for you. We also value your constructive feedback, so we have passed along your comments on vacation days and PTO to our team. Please do not hesitate to reach out to us at any time with questions or additional suggestions.

Thank you!
- Aimie Y.

Read more
Michael R.

HR department in-a-box

2018-11-27

This has made our HR wor so much easier. As a small business, we need support, and that is exactly what GoCo gives us without spending $1,000's of dollars.

Pros

It's your one stop shop for an in-house HR department. I can track all of my payroll information, request offs, medical etc, without multiple forms, meetings etc.

Cons

At times, it can be difficult to find what you are looking for with their labels, but overall its great.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
John V.

Thanks Goco!

2021-01-29

Great experience, I never had any problems with using Goco

Pros

This is so easy to use to keep track of benefits and attendance or to retrieve tax information and so much more.

Cons

There were no issues, I like all options and information

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from GoCo


Hi John,

Thank you so much for reviewing GoCo! We are happy to hear that the platform has helped with tracking benefits and attendance, as well as retrieving tax info. We always value your feedback, so do not hesitate to reach out with any additional questions or suggestions at any time!

Thank you!
- Aimie Y.

Read more