I like the design and ease of use. For the most part, things just work and the software is a pleasure to use. There are some issues with bugs here and there, but generally speaking it's a good lite ATS that looks good and works really well.
I would also say that the thing I like the most is their customer service. You can immediately chat with a Google Hire support person, and they're all phenomenal. If they can't resolve my issue, they send it to engineers and get me a solution.
The price is also a huge benefit. 100/mo and we have a few users onboard. The fact that they price by org at such a low rate vs charging by seat is awesome.
The software itself works as you would generally expect a Google product to. It's good looking, easy to implement, and gives you some good options.
It definitely has some bugs, and what I like least is just that it doesn't have enough features. I really love the software, but there are little things here and there I wish I could change. There are no customizable fields, which seems silly given that every company will likely want to use it a little bit differently.
I also dislike that it is set up only for internal HR teams, but that's not their fault. That is their main target, and we signed up as a recruiting firm just because we love Google products and already use a bunch. Unfortunately there are some annoying difficulties as a result, but for the most part we work around it just fine.
Lastly, the only other con I can think of is that you have no idea what feature is coming down the pipeline at any given moment. If there are things happening, they seem to be slow. We have requested I would say a handful of features, and they always put you on an email list to be notified when it's completed. In the last few months, we haven't been notified of anything being implemented and as far as I can tell nothing in the software really has changed. I suppose it isn't as buggy as it was initially so that's a good thing.
To be fair, who knows! They might just do huge releases every six months or something, then working on fixing all bugs until next release.