Greenhouse Features

Greenhouse offers the capability to do every action or thing you'd need to do as a recruiter. There is a feature for everything! Greenhouse is also the industry standard for midsize startups. Candidates and other recruiters are very familiar with it so everyone talks the same language about utilizing it which makes a big difference collaborating. The other plus of Greenhouse is that it's super customizable so with enough research and energy you can get it to do mostly anything you want it to do!

My biggest issue with Greenhouse is it's design. It's not a very intuitively designed product. I've had to learn how to use it rather than naturally being able to figure out or discover how to use new features. Also, I've found Greenhouse support to be pretty slow in responding. We also didn't receive a lot support around implementing best practices from any kind of CSM or account manager. Their model is mostly just reach out to customer support, but that model doesn't help us more efficiently and strategically use the product... Lastly their reporting and analytics capabilities are clunky and not intuitive either but they get the job done with enough input.

I like the ATS and the features it includes like displaying the person's LI page. On a large team it makes it easier to see if two people with the same name are in fact the same person. (in most cases)

Would like to see more integration with other software.

Greenhouse itself is easy to use and fairly intuitive but what really sets it apart are all of the integrations. The developer community seems to prioritize integrating with Greenhouse before any other ATS which makes it a no-brainer if you want to have your ATS be a part of a modern tech stack.

The native reporting isn’t that great. It’s a little clunky to navigate and quickly pull impactful insights.

I love the fact that Greenhouse provides our organization, especially the human resources department, with many possibilities to publish job advertisements and also receive resumes from those interested and filter them to reach the main candidates for the job. Greenhouse ensures that all these processes are carried out in complete transparency, so that a comprehensive file is designed for each candidate...

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I love the fact that Greenhouse is easy to use and more flexible than other similar systems; all the procedures we implement to reach the best candidates are smooth, and the support teams at Greenhouse are always ready to answer any inquiries and provide the required support.

Very user-friendly and Greenhouse is always looking to improve their product (ie self-scheduling, kickoff feature, etc)

Integration with Google Calendar doesn't let you know when an interviewer rejected an invitation. Wish there were more placeholders (tokens) for email templates.

The bridge between Greenhouse and Successfactors

There are some limitations to the agency view.

- When managed tightly, it can produce very good data to keep track of your recruiting efforts. - It is almost a one-stop-shop for recruiters and coordinators. - Some of the recent changes are in the right direction, especially the visualized pipeline (which still needs work but it's finally there), and custom reports. - It is nice that all employees can submit referrals directly as well as by trackable links. - Interviewers and hiring managers manage to submit their interview feedback relatively easily and reminders seem to work well in encouraging the, to do so. - If this is the first ATS you've worked with it's great. - From what I hear from other companies it doesn't sound like any other system is significantly better for mid-sized companies.

- It requires a very knowledgeable admin to be on top of things to be used correctly. - We use a plethora of integrations (most of them are not out of the box) to get the most out of the system, mostly around notifications and reports. - As a recruiter/ manager It is impossible to get a full picture of my assignments and tasks. You need a billion clicks to do every task, there's no one place to...

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Very user friendly applicant tracking system, you can customize the ATS based on your business processes. The customer support is there to answer any of your questions at all times and are very quick in their service and providing solutions. Amazing reporting features!

Sometimes the word documents uploaded or the job description fonts do not copy properly. You have to correct the font sizing to make it uniform.

Greenhouse Recruitment is a simple tool that new recruiters can quickly learn how to use within a couple of days. Greenhouse also provides system-related articles on Greenhouse Community that can be easily pulled up when search on the Google search engine as well. Moreover, Greenhouse creates their knowledge-based article in a way that both informs the access requirements to perform a certain task and the article itself is easy to understand. Greenhouse also can be integrated with other HRIS systems such as Workday as well.

From an end-user perspective, I think that Greenhouse is flawless. However, from an admin perspective, Greenhouse has many flaws. For example, in order to merge candidates, Greenhouse requires the user to have the same access on both jobs that both candidates are in. As a result, our admin team needs to be the one merging the candidates for the recruiter as offer access cannot be given to recruiters for jobs that they are not responsible for just to merge. Moreover, as an admin, it will take some time to learn about the system, and most importantly, the system is limited to customization.

Great product! Very intuitive and user-friendly. The implementation team was excellent with helping us set up the product in a way that would be most useful to us. The ease of use is incredible- makes my job easier!

Some issues with the Zoom integration when first rolled out and the customer service team dropped the ball on this one. Seems to be better now.

I've been a greenhouse user across 2 different tech/startup companies and it is the ONLY ATS that I would trust to handle and manage all of our candidate processes. The UI/UX is seamless and easy to use, and the reporting/metrics are very user-friendly for pulling. Greenhouse is the modern recruiter's best tool to keep things organized and flowing nicely, ensuring that no candidate slips through the cracks and by providing visibility to hiring managers and teams.

Greenhouse is a pricey software, so be aware that it is an investment, but one that will help streamline any recruiting process. Greenhouse is constantly updating/changing the interface (usually to improve the experience), so don't be surprised if you log in one day and all the sudden can't find something where it used to be. But their customer service is really good if you do happen to run into any questions/concerns.

I love that there are organized steps and the layout for end users who are interviewing and also applicants, it is so great! Pretty much all the features are great.

The thing we would like to see change would be an option to send reference checks automatically right after the offer letter stage has been completed. It would save us time.

The UI for recruiters and hiring managers is great; very easy to use

There is a lot of functionality that your competitors have that would be greatly helpful. 1. Being able to pull in hierarchies so additional logic can be built into approvals 2. Being able to add a logic table to comp by job code selected. 3. Questions should have the ability to have default answers 4. Tracking full email history for candidates convos 5. Have more logic around when questions in approvals appear questions based on answers from other questions, not just based on the organization details etc...

Ease of use and how intuitive this takes a candidate through the full life cycle. I’ve worked with icims, jobvite and others and am most impressed with GH.

The price is too high for small companies to afford, along with lack of customizing options. But I have never found a commercial ATS that is fully customizable.

It's serviceable in terms of tracking candidates, creating interview processes, and scheduling. I was among the first to use Greenhouse. I introduced it to several companies as well. Every company must have an ATS and Greenhouse was the best available for each company at the time. It scales well as the recruiting team grows and within the organization as that continues to grow. Overall I think it's a good product.

I never felt like the user feedback was incorporated in new feature introductions or upgrades to existing features. That was frustrating when a great degree of feedback was solicited on the phone, in person, and via email. It felt like their designers were designing just to keep busy and somewhat in a vacuum. Why change the colors when you could be making the UI/UX easier to navigate. I found myself creating workarounds for much of it for efficiencies sake regardless of the maturity of the product. I found team members all over the place despite being trained in terms of the way they preferred to use it. This is not good for a team and being a lead I was tasked with going through everything, fixing lazy messes but also knowing who was using it as intended.

I like that it integrates with my email so any action I take or reminders I need to set can be sent directly to my email. It helps keep me organized. I also love the dashboard and how you can customize it so easily! The new scheduling tool makes everyday cake for me.

I wish the templates could allow for more rich text (highlighting, adding colored text, etc) but it's still helpful to automatically bold, italicize, and underline. I also wish that hotmail accounts didn't typically flag Greenhouse communications as spam

Greenhouse is very easy to use, easy to adapt to your business needs and has work amazingly well for our fast growing company. Greenhouse is truly scalable, it fit the bill when we had 150 employees in the Netherlands only and it still fits the bill now that we are well over 1000 at Dept world wide.

As a digital agency we have high standards when it comes to look and feel and the Greenhouse standard application form is not up to scratch. If you decide to use a nice looking custom form, this also puts limitations on the data you can collect in Greenhouse. Having to make a choice when it comes to form and function is a problem.

Greenhouse is an ATS that responds to most of the needs of a recruiter, when used in an appropriate way (there are so many potential options that we are still discovering most of them). User-friendly, customizable, makes communication great between the business and recruitment, great to schedule interviews, good to collect feedback. Reporting is also easy to pull, and no big drama from agencies when they need to upload candidates. Pretty simple, smooth and results-driven as a tool.

Unfortunately, the search function is limited and should be expanded. We end up with so many candidates in the database that are not the first go-to talent pool when opening a role.

The organization of Greenhouse is very clear and self-explanatory. I don't have to train interviewers on what to do because the system and notifications are so thorough. I like the integrations a lot.

The reporting has always been a bit iffy in terms of accuracy. It is not Greenhouse's decision or fault, but my job posts that push to Indeed and Glassdoor never update. I have to create a new posting and repost in order to have the job refreshed on job boards. Creating a new job distorts reporting.

Being able to schedule emails is probably the only useful thing I've gained from using this system.

It was extremely difficult for implementation. The support during and after implementation has not been good. It's not set up in a manner where multiple people can be working on the same requisition. It also does not do well with large amount of candidates. Many of the views you have in the system are limited to seeing 10-30 individuals in a list. So if you have more candidates than that, you're adding in many clicks to navigate all your candidates.

Hi there, Thanks for taking the time to review Greenhouse. I'm sorry to hear your experience thus far has not met your expectations. I want to share that we do offer on-demand learning resources and live training where you can connect with peers and access helpful support. https://support.greenhouse.io/hc/en-us/sections/9405519602587-Customer-education- We respect your anonymity, but welcome you to reach out directly so that we can resolve your support issues at ghcustomers@greenhouse.io. In regards to your product feedback, we design Greenhouse to be collaborative (ex: multiple reviewers at various job stages, candidate score cards, etc). In regards to the views in the system, we do this to be ADA compliant as part of our recent reskin. Best, the Greenhouse team

Greenhouse is incredibly inventive and efficient, with simple access to applicant sites, email correspondence, CV, and interview feedback, all in one location on the cloud. Interviewing candidates is no longer a problem, and it keeps both parties engaged by sending timely emails that ensure no party misses interview time and notifying them if the appointment is rescheduled or canceled. We can use personalized...

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To get the most out of Greenhouse's characteristics, we need the coordinated efforts and participation of the work team, each according to their specialty, to make the procedures proceed as intended. In certain cases, I lose track of my notes after interviews because I don't submit my draft, thus I lose track of what I said to the candidate. I believe in increased automation.

I chose to use Greenhouse because it was the tool that made the most sense and aligned closest with the recruiting process I built for Calendly. Their scorecards and stages are similar visual and stage how we approach recruiting perfectly. They have been incredibly innovative recently with their new features and upgrades and I continue to be impressed by the product roadmap.

I think their reporting is not intuitive and feels clunky. I don't think they have a great visualization into pipeline for non recruiters. So if a hiring manager or executive wants to see how a specific role is progressing I don't think it's easy for them to do or see. There are also a lot of clicks to get somewhere or get back to something.

The amount of integrations Greenhouse with other software is great; The UI is intuitive; Ease of use for hiring managers and interviewers who access the system.

A tremendous amount of manual work is required during the implementation, and for ongoing updates to job templates. There was also a lack of live or customized training by Greenhouse during implementation - just videos and how-to's on their support page. So I would try my best to figure things out and spend a lot of time manually doing things; then a week or two later, we'd realize something was off or a setting needed to be redone and we'd have to manually re-do it -- Some more hands-on, customized, live help from the get-go and throughout implementation would have been helpful so that we didn't need to spend hours and hours on manual tasks.

Greenhouse is great. It's very customizable to your recruiting operation while providing clear guidance on how to best organize your operation. This improves your candidate/interviewer experience while maximizing your data/analytics and workflows. Their customer service team is top notch. They're friendly and helpful and always solution oriented. There's so much I personally like that I'll just have to list a few (in no particular order): - Offer Workflows (with approvals) - Job Setup - Customizable Options (Offer details, Job details, Tags, Candidate details) - Greenhouse Analytics (Okay I lied, this is my favorite) - Employee Dashboard - Referral Process (Posting to social media, tracking, organizing referrals as a referrer)

There isn't a lot not to like. Greenhouse is growing fast and their software is evident of that at times. There are some legacy situations that they've chosen not to prioritize (like bulk updating approvals on jobs) with their engineering time, but though the solution today is time consuming, they're obviously making progress to minimize the pains. When you use Greenhouse, you're using a tool that...

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