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Gusto Comparison

Overview

Gusto smoothly integrates HR, payroll, health benefits, employee onboarding, workers' compensation insurance and automated...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$25.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,973

521

89

18

28

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

The people and customer support are really nice and easy to talk to, they know what they are doing and are very helpful. They made the payroll process easy once everything was set up.
I cannot say enough good things about it it was super easy to use well laid out functionality was awesome very informative great platform.
It would be impossible to find a better alternative - even the support is so helpful, everytime we reached out they were friendly and very efficient.

Cons

The customer service has been terrible. When problems occur you email their generic support.
Gusto made an error in reporting of my payroll on 941 and NJ state WR30, and its proven impossible to many adjustments. NO customer service, no supervisors, no way to escalate.
I have been recently disappointed that they continue to neglect to file 941 taxes on time. I just got 2 notices from the IRS even though I can see on my profile that the document has been completed.
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features35
  • ACH Payment Processing
  • Accounting Integration
  • Attendance Tracking
  • Benefits Management
  • Chat
  • Collaboration Tools
  • Compensation Management
  • Contractor Management
  • Digital Signature
  • Document Storage
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Employee Time Tracking
  • HIPAA Compliance
  • HR Management
  • Leave Tracking
  • Organizational Charting
  • POS Integration
  • Payroll Management
  • QuickBooks Integration
  • Receiving
  • Reimbursement Management
  • Reminders
  • SSL Security
  • Self-Enrollment
  • Sick Leave Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Time Clock Integration
  • Time Off Requests
  • Vacation Tracking

Integrations

  • Total integrations61
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Recruit

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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