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Gusto vs Employment Hero Comparison

Overview

Gusto smoothly integrates HR, payroll, health benefits, employee onboarding, workers' compensation insurance and automated...

Employment Hero’s cloud-based HRIS empowers Australian businesses to manage HR, payroll, performance, learning, recognition...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$25.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
A$6.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,985

525

89

18

28

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

93

30

4

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

The people and customer support are really nice and easy to talk to, they know what they are doing and are very helpful. They made the payroll process easy once everything was set up.
I cannot say enough good things about it it was super easy to use well laid out functionality was awesome very informative great platform.
It would be impossible to find a better alternative - even the support is so helpful, everytime we reached out they were friendly and very efficient.

Pros

The phone app is good and will become even better. Benefits secured by Employment Hero are great and will be rolled out through several different programs in our business.
Easy to use, staff can have app on their phone which is brilliant. Great technical support service upon implementation, prompt responses and very helpful.
Hero shop gives us as small employers the same advantage as big business we can entice top employees to stay because they have the same benefits and discounts from the platform.

Cons

The customer service has been terrible. When problems occur you email their generic support.
Gusto made an error in reporting of my payroll on 941 and NJ state WR30, and its proven impossible to many adjustments. NO customer service, no supervisors, no way to escalate.
I have been recently disappointed that they continue to neglect to file 941 taxes on time. I just got 2 notices from the IRS even though I can see on my profile that the document has been completed.

Cons

There is no proper instructions on how to use it so there is no way you will be able to figure it out. Half the instructions they do have are wrong or outdated.
This has cost our company hugely in money and time to trouble shoot the constant issues and glitches, it would have been far easier and cheaper to do it manually.
Integration with payroll is still a little clunky - Admin/owner have duplicate file, ended employees show as errors. Payslips do not show annual leave balances.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review23 days ago

Key features

  • Total features35
  • ACH Payment Processing
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Ad hoc Reporting
  • Applicant Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Benefits Management
  • Certification Management
  • Certification Tracking
  • Chat
  • Collaboration Tools
  • Compensation Management
  • Compliance Management
  • Contract Drafting
  • Contract Management
  • Contractor Management
  • Customizable Reporting
  • Digital Signature
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Electronic Signature Capture
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profile
  • Employee Self Service
  • Employee Time Tracking
  • Goal Setting / Tracking
  • HIPAA Compliance
  • HR Management
  • Incident Management
  • Knowledge Base Management
  • Leave Tracking
  • Mobile Integration
  • Office Directory
  • Organizational Charting
  • POS Integration
  • Payroll Integration
  • Payroll Management
  • Performance Appraisal
  • Performance Management
  • Policy Management
  • QuickBooks Integration
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Recruitment Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Requisition Management
  • SSL Security
  • Secure Data Storage
  • Self Service Portal
  • Self-Enrollment
  • Sick Leave Tracking
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • Time Clock Integration
  • Time Off Requests
  • Timesheets
  • Training Management
  • Travel Management
  • Vacation Tracking
  • Workflow Management
  • Total features65
  • ACH Payment Processing
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Ad hoc Reporting
  • Applicant Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Benefits Management
  • Certification Management
  • Certification Tracking
  • Chat
  • Collaboration Tools
  • Compensation Management
  • Compliance Management
  • Contract Drafting
  • Contract Management
  • Contractor Management
  • Customizable Reporting
  • Digital Signature
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Electronic Signature Capture
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profile
  • Employee Self Service
  • Employee Time Tracking
  • Goal Setting / Tracking
  • HIPAA Compliance
  • HR Management
  • Incident Management
  • Knowledge Base Management
  • Leave Tracking
  • Mobile Integration
  • Office Directory
  • Organizational Charting
  • POS Integration
  • Payroll Integration
  • Payroll Management
  • Performance Appraisal
  • Performance Management
  • Policy Management
  • QuickBooks Integration
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Recruitment Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Requisition Management
  • SSL Security
  • Secure Data Storage
  • Self Service Portal
  • Self-Enrollment
  • Sick Leave Tracking
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • Time Clock Integration
  • Time Off Requests
  • Timesheets
  • Training Management
  • Travel Management
  • Vacation Tracking
  • Workflow Management

Integrations

  • Total integrations61
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Recruit
  • Total integrations8
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Recruit

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Gusto vs. Employment Hero

See how Gusto and Employment Hero stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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