Guusto Features

It's easy to use as a reward recipient. Those who receive rewards - which can be in set in different dollar amounts - can choose from many different merchants and retailers. This is perfect if your company has employees living all over the US or in other countries!

I don't think there is anything I don't like about Guusto!

The simplicity of use and amount of different places it can be uses

There was nothing about Guusto to not like

Low cost and ease of set-up was great for getting started. And any time I have an issue or a "how can I do so-and-so...?" whatever question, I get a response and usually a solution within 30 minutes. A few times they've had to do an overnight 'update' to put in a "fix" but the next day, things have worked better.

there's limited flexibility with naming conventions, and that's a small thing (and I'm told they're looking into that). Reporting is OK, since you can dump lots of data into Excel, but it would be cool if I could choose the specific data I needed and not get "everything" at once.

Hi Steve, thank you for taking the time to write us a review. Our goal is to empower firms with affordable real-time solutions for recognizing your people, and we're so glad it's working! We love hearing suggestions from customers that help us make the platform even better! I've passed your feedback along to our product team, and they are working to integrate some solutions. Muucho Guusto :)

It's always a pleasant surprise when a vendor, manager, or peer sends a nice e-gift as a follow-up random act of kindness. The key strength of the Guusto platform is the ease of use. The iOS app interface is straightforward to navigate once you have it downloaded and relatively intuitive for a person who's never received a product like this before. The creation of the account was seamless, as was...

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Certain merchants have a minimum spend limit which can be limiting to the redeemer.

This enables our managers to recognize people on the spot with gifts that they want. We can track and see the awards being made. Roll out was painless. Once you understand how it works, it is very easy to use as a manager awarding gifts. Empowers managers to add more funds to their accounts if they wish to do so.

The reporting capability could be improved to make it easier for us to take a standard report and share it across the leadership/management team. There are reports available and a dashboard with metrics, but I want to see common themes and statements. Or, would be nice to publish it to the whole organization so that they don't have to log in to see everyone's Guusto awards.

Hi Dawn, thank you so much for leaving us a review! It's great to hear that Guusto has made real-time recognition easy and impactful for you. We're so glad onboarding was a breeze :) As for the reporting feature, you can always export the Gift Report into an excel file that you can share with your team! Feel free to contact our support team and they'd be happy to help you find these reports. Muucho Guusto!

I was recently given a gift for a referral that I provided to one of my business contacts. The Guusto platform was extremely user friendly and it was quite easy to setup my account. They have partnerships with tons of different vendors and I was able to choose which vendor I wanted my gift to be attributed towards. Within a matter of minutes I was able to setup my account and load my gift. This to...

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I have yet to find anything I dislike about the platform, other than the fact that some vendors were available for choosing, but that's moreso depending on the partnership/selection the company sending you the gift has selected. Overall no dislikes!

Hi Dilan, Thanks for leaving us a review, we're glad to hear that you love using Guusto! Reach out anytime if you have any questions, and thanks for being an awesome Guusto member :) Muucho Guusto, Emma

This software if very easy to use. From a Software Administrator's point of view, if I have an employee that is not computer friendly it is great to have the option to print out the gift card for them. For the tech savvy employees they love the access they can have using their phone.

The only complaint I have had does not apply to the software itself it applies to the merchants that are on board with the product. I have had some employees that watched merchants struggle getting the access codes to work. Every transaction has eventually been approved but there has been some struggles/delays when trying to redeem.

Hi Joanne, thank you for leaving us a review! We're glad to hear Guusto has made recognition easy and impactful, and that your people love using it as well. We understand that the struggle with merchant redemption can be frustrating, and our team is working hard to find ways to keep this from happening. Feel free to reach out to our support team at any time and we'd be more than happy to help. Muucho Guusto! :)

I have been delighted with my experience as a Guusto recipient! The app is easy to use, and I love that you can use a single gift at multiple establishments, or combine multiple gifts into one. I have even sent a few gifts to friends for their birthdays, etc. I would highly recommned Guusto!

I am not sure what to say. I have had few questions about how to use the product, and whenever I did customer service was fast and friendly.

Hi Heather, Thanks for leaving us a review, we're glad to hear that you love using Guusto as your recognition tool! Reach out anytime if we can be of help :) Muucho Guusto, Emma

Ease of use, the scheduling and over all functionality. allows you to be more hands off and allow the system to do the work for you. easy set up and easy to allocate funds to the account. we have multiple administrators who are able to allocate funds and send out reminders to staff who have not claimed their awards before they expire. i would recommend this product for other organizations, not only in hospitality.

would like the time scheduling function. over all very satisfied with product and the check ins from the guusto team to make sure we are happy with the system and ask for feedback on what can be improved from a user standpoint.

Hi there, Thanks for leaving us a review, we're glad to hear that you love using Guusto! Currently you can schedule the gift at any future date, we're also working on more timing options for delivery as well. Reach out anytime if you have any questions, and thanks for being an awesome Guusto member :) Muucho Guusto, Emma

Guusto is very user-friendly and their support team is beyond expectations. I love how easy it has made administering our service recognition program.

No cons discovered yet. In terms of improvement, it would be nice for the e-mail communication template to be customizable and look more sophisticated.

Hi Natasha, thank you for leaving us a review! We're so happy to hear that Guusto has made administring your recognition program easier. We do have a new feature that allows you to customize both the platform, as well as gifts sent to match your brand's colours and logo. You can find this under Teams > Settings > Branding. Feel free to reach out to our support team if you have any questions! Muucho Guusto :)

Guusto has been the best way we have used to send constant rewards and recognition to our employees. The first thing I liked about Guusto is the great variety of gift cards available to give an award to an employee, the platform allows me to send a specific gift card but also allows me to send a reward link to an employee, this way the employee will be able to enter that link and claim the gift card that suits their needs, for the amount sent. Guusto's reminder system works perfectly, it is able to inform me when an employee has redeemed a reward, in addition, it sends constant reminders to the employee to redeem the reward they have received. The delivery time of the prizes is instantaneous, each prize sent to my employees is received immediately, I loved that.

The first negative characteristic about this platform is that it is not possible to schedule the sending of rewards or bonuses to our employees for specific dates, the only way to send rewards within this platform is to do it manually, and despite the fact that the sending process is quite quickly, I think a function should be implemented where you can schedule the delivery of rewards for exact dates. The second negative point is that Guusto does not send alerts when we have almost no money left to send rewards to our employees, which sometims causes us to not be able to send rewards since we have not noticed that there are no funds within Guusto.

Guusto has been improving continuously since we started using it. We've really appreciated that the team is focused on optimizing the platform from a user and administrator standpoint and there have been so many small tweaks that have helped us (e.g. ability to update batches of records by uploading a new list, instead of making manual changes). The support we receive has been great. Our Account Manager (Skai) is extremely responsive and always gets back to me quickly if we're experiencing any challenges.

While new features are often in development, there's no regular update to hear about them. Sometimes, we literally stumble across them. We have our employees as one big team so that everyone can see all of the nominations. It might be nice to have a filter option so that users could choose to see nominations from their team / department / location. It is possible to do this as an administrator by downloading a list if you have user records configured accordingly. The platform is not optimized for use in Internet Explorer - although it is still functional.

Hi Lydia, Thank you kindly for the thoughtful feedback that gives us a valuable opportunity to improve and earn your 5th star! Glad to hear you appreciate our continuous efforts to improve the platform! We actually publish New Feature articles in our help centre, and based on your feedback, we'll add some notifications when new ones get written. Whenever possible, we always recommend using a modern web browser like Chrome, as Internet Explorer is not well supported by Microsoft anymore. Lastly, I'm happy to report that there is already a way to filter nominations by team/department/location. Reach out to our customer success team, as we're always happy to help customers get the most out of the product. Muucho Guusto :)

One of the main things that I like about Guusto is the wide variety of awards that exist, I can send gift cards to my employees, cash prizes or a check as thanks for the work days. I also like the Leaderboard system that it has, it allows me to know exactly which employee has had the best work performance, and in this way I can make the corresponding awards, it is quite easy. Finally, I must mention that I love Guusto's free trial, I used it for about 1 week before buying a paid plan, this free trial was complete, it allowed me to send unlimited rewards to my employees and it helped me understand how the platform works.

One of the things that should be improved is that a monitoring system has to be added which allows to know the status of the award sent. On several occasions I have sent awards to my employees but I cannot know exactly when they open that award or if it is still waiting to be opened, I would love there to be a system that allows me to see if the employee has already exchanged an award, to send him some reminder. I would also like to see more variety in the recognition plaques, currently I can send plaques with personalized designs to our employees to reward them for their work, however, there is very little variety of designs.

Guusto has radically improved how MSi - OBTM incentives operate. The options available to our employees are always growing and the APP makes for redeeming those rewards in store a breeze. On the backed, Guusto's solution to reporting has made keeping track of funds extremely easy and the customer service is great! If you ever have a problem customer service is there to help you right away. It has a very personal feeling when you are interacting with their support team.

Honestly I can't think of something I'd say I dislike, any issues I have come down to using Internet Explorer. Those issues are still very minor and rare! Guusto is an extremely flexible service and I'm sure that if I wasn't using Internet Explorer the few bugs I've encountered wouldn't be there.

Some of the substances of Guusto contain:- Guusto admits associations to forge and tailor-make their member acknowledgment and rewards programs to meet their specific needs and aims.- Guusto's floor supports peer-to-peer acknowledgment, that can help to foster a certain guest education and develop clerk date.- Guusto is designed expected natural and instinctive, making it smooth for associations to...

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Some recognition platforms may not have a mobile app, which can be limiting for employees who prefer to use their mobile devices to access their rewards and recognition programs.

The Guusto platform provided a solution to the social distancing and office closures faces by many businesses today. It enabled our company to run a nationwide sales contest and issue rewards to individuals across the country instantly - at a significantly lower cost by eliminating postage.

If I had to submit a request for future enhancements, it would be to make the recipient links have added security such as requiring them to enter their name. I realize passwords are challenging when dealing with large numbers or recipients - but if each recipient was required to enter their name or email to access their reward bank - it may make me feel more confident that only the intended recipient will ever see/access their bank. ...if this was not a required question - I would not have filled out this field.

Hi Eliot, thanks so much for leaving an awesome review! We are so glad to hear that Guusto was able to supply the rewards needed for your sales contest, and that you were happy with the timely support we provided to distribute the rewards within a short time frame! We are launching a site-wide product update that will include several new features to make the gifting and redemption experience even better, so, stay tuned! Please don't hesitate to reach out to our customer support if you need anything. Thanks for being an awesome Guusto member! Muucho Guusto :)

Using this product is very easy. As an administrator, I was able to teach all of our managers how to use GUUSTO with little confusion or push back. I love how you can pick a specific gift for someone or let them choose where they want to spend their money. I also like how you can write a personal note to them to make them feel appreciated. The customer service at GUUSTO is great. [SENSITIVE CONTENT HIDDEN] helps us very quickly and solves all our problems day of.

Sometimes employees have trouble accessing their gifts or I have had someone not be able to find his gift in his email. It was like it went away before he was able to claim the gift. Other than that, no problems.

Hi Sarah, thanks so much for leaving an awesome review! We are so glad to hear that you love using Guusto to send personalized gifts, and that you are happy with the support we provide! Very occasionally, gift emails land in the recipient's spam mail box, which is also why we provide many ways to deliver the gift: email, text, link, or print! In addition, our gift cards will never expire unless if an expiration date is set by the sender. Please don't hesitate to reach out to our customer support if you need anything. Thanks for being an awesome Guusto member! Muucho Guusto :)

Guusto is so easy to use! I love being able to recognize my colleagues whenever they help me out. It saves me so much time, and is super effective since they get to pick where they want to redeem it. I also like using it to thank my clients for their business. It has helped to strengthen my relationship with them.

There's nothing to not like! The app is really smooth. I've never had an issue, and everyone I've given Guusto gifts has been really appreciative.

Hi Cesar, Thank you for posting a review! We're so glad to hear that you love using Guusto to recognize your colleagues. Feel free to reach out to us if you need anything :) Thanks for being an awesome Guusto member! Muucho Guusto, Emma

It allows our HR team to work on core functions because Guusto manages our employees recognition program which otherwise would be time consuming. Rewards are very flexibility that staff really like. It has allowed us to modernize, attract and retain staff.

Cant really identify any weaknesses. It has been great.

Hi Vito, Thank you for taking the time to provide a review! We look forward to continuing to power your recognition programs. Reach out anytime if we can be any help or would like to see anything added to our product roadmap. Muucho Guusto, Emma

Guusto is a fun & easy way to recognize & reward your peers' hard work! Guusto has a wide variety of gift options, so you can rest assure that there will be something for everyone! Recognizing ones hard work, dedication & quality of their work is important in order to build healthy morale & maintain close, professional relationships within the workplace as well as outside of it! I can state, with 100%...

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I have no dislikes to provide! I love everything about Guusto!

I am so pleased we use guusto! I send at least one gift card each week and this has been a tremendous time saver on my end (seriously, we have the longest email addresses ever! typing that in starbucks 150 times is no fun!), but also our staff members are way happier with more options than simply starbucks and tim hortons! We have 50 staff nationwide and we do gift cards each week but each staff also receives card for their anniversary and another one for their birthday... Any time I am not clear on anything, I know I get an answer right away. If I do something silly, they always point me in the right direction and never once made me feel like I should have been able to fix it on my own. Super happy with guusto!

The only con is that I did not discover them sooner!

Hi Slavka, thank you for leaving us a review. We're so glad to hear Guusto has made your life easier! We know that people love the flexibility of choosing what they want- it's great that your team feels the same way! Feel free to reach out any time you have questions, our support team is more than happy to help. Muucho Guusto :)

No matter who we have had use this app, every person has an easy time accessing their gift. It has been a great way to boost morale and get more recognition out. We also love that each gift can be tailored to the individual; they get to choose where they spend the money. It has been really well received in our organization.

Lower reload fees would be lovely, but we also understand this is a business. Other than that, we have had no issues and are really enjoying it.

Very easy to learn how to use. Intuitive. The flexibility and options the software gives us. The ability to track redemptions. We hand out rewards for years of service, recognition between peers, event contests (Halloween, Christmas, etc.) and for welcoming additions to our employees' families. I love the fact that I can pre-build and save "reason" templates and corresponding personalized messages; makes it that much easier and quick to hand out.

I really can't think of anything for the moment.

Hi Christel, thank you for the amazing review! We're so glad to hear Guusto has made recognition a breeze for you, and that your people love Guusto gift cards- it's why we do what we do. Our success team is always happy to help, feel free to reach out at any time! Muucho Guusto :)

What we like most about this software is that it is easy to use, has a nice user interface and provides us with a great tool to not only recognize our employees, but our employees can recognize each other.

The only thing I would change is the option to have a lower gift amount then the minimum $10.

Hi Jordan, Thanks so much for your awesome review! We are so glad to hear that Guusto has provided a positive user experience for you, and that your employees love being able to recognize their peers too! The minimum gift value has recently been lowered to $5! Feel free to give it a try next time you send a gift ;) Please feel free to reach out to our support team if you need anything in the future. Thanks for being an awesome Guusto member :)