Honestly vs ThinkOwl Comparison

Overview

Honestly is an online, multi-channel platform for collecting employee and customer feedback through automated, customizable...

ThinkOwl is a cloud-based helpdesk solution which helps small to large businesses manage operations related to customer service...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
3.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$0.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

(4)

5

4

3

2

1

4

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features38
  • API
  • Action Management
  • Ad hoc Reporting
  • Alerts / Escalation
  • Appointment Management
  • Automated Scheduling
  • Call Center Management
  • Case Management
  • Categorization
  • Charting
  • Chat
  • Contract Management
  • Custom Fields
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Questions
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Document Management
  • Document Storage
  • Email Integration
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Inbox Management
  • Knowledge Base Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • PDF Conversion
  • Performance Metrics
  • Predictive Analytics
  • Pulse Surveys
  • Question Library
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Remote Update / Installation
  • Reporting & Statistics
  • Scheduled Reporting
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Survey Management
  • Surveys & Feedback
  • Two-Factor Authentication
  • Video Support
  • Work Order Management
  • Workflow Management
  • Total features26
  • API
  • Action Management
  • Ad hoc Reporting
  • Alerts / Escalation
  • Appointment Management
  • Automated Scheduling
  • Call Center Management
  • Case Management
  • Categorization
  • Charting
  • Chat
  • Contract Management
  • Custom Fields
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Questions
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Document Management
  • Document Storage
  • Email Integration
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Inbox Management
  • Knowledge Base Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • PDF Conversion
  • Performance Metrics
  • Predictive Analytics
  • Pulse Surveys
  • Question Library
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Remote Update / Installation
  • Reporting & Statistics
  • Scheduled Reporting
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Survey Management
  • Surveys & Feedback
  • Two-Factor Authentication
  • Video Support
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrationsN/A
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit
  • Total integrationsN/A
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Honestly vs. ThinkOwl

See how Honestly and ThinkOwl stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.