Hotel Effectiveness Features

Hotel Effectiveness

Labor management software for hotels

4.79/5 (145 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts/Notifications
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Billable & Non-Billable Hours
Billing & Invoicing
Biometric Recognition
Budgeting/Forecasting
Calendar Management
Calendar Sync
Chat/Messaging
Class Scheduling
Committee Management
Communication Management
Contractor Management
Data Import/Export
Drag & Drop
Employee Database
Employee Management
Employee Portal
Employee Profiles
Employee Scheduling
Employee Time Tracking
Event Management
Event Scheduling
FMLA Administration
Group Scheduling
Labor Forecasting
Leave Tracking
Messaging
Mobile Access
Monitoring
Multi-Channel Communication
Offline Access
Online Booking
Online Punch Card
Online Time Clock
Overtime Calculation
Payroll Management
Performance Metrics
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Resource Management
Resource Scheduling
SMS Messaging
Salaried Employee Tracking
Schedule Distribution
Self Service Portal
Shift Swapping
Sick Leave Tracking
Task Management
Task Progress Tracking
Task Scheduling
Time & Expense Tracking
Time Tracking
Timesheet Management
Vacation/Leave Tracking
Variable Workforce
Volunteer Management
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API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts/Notifications
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Billable & Non-Billable Hours
Billing & Invoicing
Biometric Recognition
Budgeting/Forecasting
Calendar Management
Calendar Sync
Chat/Messaging
Class Scheduling
Committee Management
Communication Management
Contractor Management
Data Import/Export
Drag & Drop
Employee Database
Employee Management
Employee Portal
Employee Profiles
Employee Scheduling
Employee Time Tracking
Event Management
Event Scheduling
FMLA Administration
Group Scheduling
Labor Forecasting
Leave Tracking
Messaging
Mobile Access
Monitoring
Multi-Channel Communication
Offline Access
Online Booking
Online Punch Card
Online Time Clock
Overtime Calculation
Payroll Management
Performance Metrics
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Resource Management
Resource Scheduling
SMS Messaging
Salaried Employee Tracking
Schedule Distribution
Self Service Portal
Shift Swapping
Sick Leave Tracking
Task Management
Task Progress Tracking
Task Scheduling
Time & Expense Tracking
Time Tracking
Timesheet Management
Vacation/Leave Tracking
Variable Workforce
Volunteer Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts/Notifications
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Billable & Non-Billable Hours
Billing & Invoicing
Biometric Recognition
Budgeting/Forecasting
Calendar Management
Calendar Sync
Chat/Messaging
Class Scheduling
Committee Management
Communication Management
Contractor Management
Data Import/Export
Drag & Drop
Employee Database
Employee Management
Employee Portal
Employee Profiles
Employee Scheduling
Employee Time Tracking
Event Management
Event Scheduling
FMLA Administration
Group Scheduling
Labor Forecasting
Leave Tracking
Messaging
Mobile Access
Monitoring
Multi-Channel Communication
Offline Access
Online Booking
Online Punch Card
Online Time Clock
Overtime Calculation
Payroll Management
Performance Metrics
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Resource Management
Resource Scheduling
SMS Messaging
Salaried Employee Tracking
Schedule Distribution
Self Service Portal
Shift Swapping
Sick Leave Tracking
Task Management
Task Progress Tracking
Task Scheduling
Time & Expense Tracking
Time Tracking
Timesheet Management
Vacation/Leave Tracking
Variable Workforce
Volunteer Management
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Mobile apps

iOS App


19 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


8 reviews

Hotel Effectiveness Feature Reviews

25 reviewers had the following to say about Hotel Effectiveness's features:

Glen W.

Very good way to track payroll

2019-05-06

Like the product, like the OT and time card tracking, solid functionality

Pros

Time card tracking, OT reports, daily time check

Cons

employee set up a bit clunky, reporting OK, system runs slow at times

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Read more
Admen Z.

Hotel Effectiveness

2019-05-14

Usage of biometrics eliminated errors of employees using wrong time card, and also wrong times entered , easy employee setup in the system and real time reporting capability.

Pros

Easy reporting access and capability, functionality is perfect for our needs.

Cons

At this point there is nothing that I do not like nor complaint about the software or support from the company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Read more
Rajesh P.

Perfect for Hotels if you have time...

2019-05-10

Used to use it often but now we use internal data to get our statistics.

Pros

Daily emails for reporting is a nice plus.

Cons

You have to go to too many different parts of the software to setup employees and how they are tracked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness. Great customers like you keep us striving to be the best.

Read more
Debra L.

Best software I have used in 30 Years

2019-05-10

Less time going thru files to go over attendance with an employee Just run the report for that employee

Pros

The ease of use and the new absence tracker

Cons

Nothing, I haven’t found any negatives to The software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Read more
Paul T.

The best tool availalbe for our industry

2019-05-03

Support is great and this is the best Labor tool I have seen in the marketplace.

Pros

Reporting, flow from actual data in our other payroll system, customizable

Cons

Its a little difficult to navigate in terms of 3rd party mapping.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Read more
Tim C.

Efficient, Easy to Use, Easy to Monitor

2019-05-03

Watching labor hours is very easy, and benefits the company (less overtime) as well as the employee (even amount of hours for all on slower weeks).

Pros

Overtime alerts, planned hour reports, very easy to use.

Cons

I wish we were able to export our company budget to load up on Hotel Effectiveness, I feel like some of the more advanced features are not easy to set-up (minor complaint!).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Read more
Lahcen T.

Great tool and easy to use

2019-05-04

Pros

Easy and effective , the good part is the reports provided.

Cons

Find a way to get limited access to non management staff to get their department schedule done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Read more
William L.

Great Software

2019-05-03

Pros

It calculates your forecast and/or budgeted hours you have available.

Cons

Printing individual employee reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Read more
Anonymous
(Hospitality company, 51-200 employees)

Great Tool

2019-05-06

Great tool to have.

Pros

Easy to use, lots of reporting detail and information.

Cons

Hard to manage employees when working multiple departments, specially when different wages apply.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions



We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Read more
Anil P.

Great Hospitality Analytical Tool

2019-05-10

Labor Savings,

Pros

Daily Labor Analysis, Daily, MTD and YTD Revenue Analysis, Effective tool to manage labor hours, Effective tool to reward employees in meeting target minutes

Cons

Reporting need more work, need additional reports to assist in decision making

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Read more
Sam J.

Great Service

2019-05-04

Keep an eye on employees activity such as labor.

Pros

Labor detail on all employees performance and it shows over/short

Cons

Nothing is bad, all information are very interested

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Read more
Liz W.

Hotel Effectiveness Review

2019-05-03

Overall pretty good.

Pros

I love the "assume user" feature as this has helped troubleshoot user questions.

Cons

The system seems to work most effectively with Chrome (which I love), but Internet Explorer users have a difficult time using it. Customizable reports are a bit complex to build, this could be simpler.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for the thoughtful review! We are happy that you have found the tool easy to use, and if you ever need any advanced assistance, do not hesitate to ask.

Employee Search is part of the core labor management system. You can find it in the Employee Explorer (look under the Employees menu). You are correct that employee search is not part of our current Time & Attendance functionality, but we will add this to our development list. Thank you for the suggestion!

Our system works very well in the more recent versions of the major browser applications. For Internet Explorer, users should use IE 10.0 or later for full support - older versions are no longer supported by Microsoft and are not recommended for our users.

Read more
Olivia C.

HE Review

2019-05-03

HE is a great way to track our labor productivity in real-time. It also allows us to break down trends with all of the historical data it provides.

Pros

I love the details reports. There is a lot of information you can break down.

Cons

It also needs an app for associates to access quickly on their smartphones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Read more
Rosina B.

Enormous amount of reports that can be generated

2019-05-30

Pros

Schedule can work with your budgeted forecast. OT reports on a daily basis as well as missed punches.

Cons

That we are not able to sync this software with her biometric clock in order for employees not to punch in early before their 30 minute lunch.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness taking the time to share your thoughts. We are constantly making improvements and your experiences are definitely taken into account.

Read more
Jason S.

Great tool

2019-05-10

Great tool that all departments use daily.

Pros

When the product is teamed up with your time management system it gives great data on how your labor was used for the day, week, etc.

Cons

I do wish it updated faster when corrections are made to the time management system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Read more
Greg D.

Always willing to help!

2019-05-06

This software helps keep management in-line with the budget that is set by ownership.

Pros

It is user friendly and the reports are very useful.

Cons

Honestly I can't think of any off the top of my head

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Read more
Josh H.

Hotel Effectiveness

2019-11-12

I have been using it for years with two different hotel management companies.

Pros

I love the myriad reports you can generate to break down the labor numbers.

Cons

I wish there was more functionality for myhotelteam.com. They should be able to switch shifts and more on the site. It should have its own app too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for the review! Good news for you - the MyHotetTeam mobile app is going to be live in the App Stores (iOS and Android) in a few days! It includes some enhanced functionality, and over the next several months we will be implementing a number of major improvements to the service. We look forward to sustaining your happiness with our services and to working with your hotels!

Read more
Jonathan G.

Easy to Use- Straight Forward to Learn

2019-05-03

The option to set up auto-generated reports for to monitor labor offers peace of mind.

Pros

Allows for employees with multiple coding without manual calculation for rate differentials.

Cons

Although was resolved by customer support; slight challenge coding an employee with a promotion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Read more
Shirley R.

Excellent overall time keeping system!

2019-09-10

Labor usage and management; better tool to review overtime/approaching overtime; scheduling functionality and time keeping are very user friendly and intuitive.

Pros

What I like most about Hotel Effectiveness is the ease of use; user friendly, reporting and scheduling capabilities are very useful and efficient.

Cons

However, the service provided is excellent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Read more
Timothy C.

All-around strong product, saves management time

2019-11-07

This product, for at least 80% of users (with 50+ employees), would probably pay for itself.

Pros

Particularly for the housekeeping department, days won't end at an exact time, so being able to monitor in real-time employee hours helps with middle of the week adjustments to maintain high labor efficiencies.

Cons

My only complaint with Hotel Effectiveness would be it's "export" capabilities.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Susan S.

All that is needed to curb labor abuses

2019-08-22

this software has assisted in cutting my labor cost

Pros

The reporting gives real time and anticipated overages.

Cons

Nothing is disliked about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


We love working with the talented leaders of Remington Hotels, and we are happy to be rolling out our service to the full portfolio over the next month or so. Thank you so much for the feedback!

Read more
Mary L.

User Friendly

2019-05-10

Having Hotel Effectiveness has eliminated the 'manual' entry of employee timecards.

Pros

It has 'real time' punches.

Cons

I have no cons about the software at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Read more
Anonymous
(Hospitality company, 201-500 employees)

Payroll Control with Hotel Effectiveness

2019-05-04

The system is great for giving real time guidance in payroll cost control.

Pros

System is easy to use, on line help is very good and can answer the majority of your questions.

Cons

I haven't encountered anything that I didn't like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Read more
Robert O.

HE review

2020-09-24

I use it everyday to help the hotel find areas where we need help and where we overspend

Pros

I like the mobile aspect it makes it easy for employees to see their updated schedule whenever I update it

Cons

I also would like to see it integrate with other apps as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Margaret S.

Greatest Software Ever

2019-05-03

The fact that this a a mobile app is all that more appealing.

Pros

The fact that I can sheduled employees and monitor there attendance and at the same time see my revenue.

Cons

Perhaps a bit faster on the upload. At times it runs slow. (could be weather related)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Read more