Hotel Effectiveness Features

Hotel Effectiveness

Labor management software for hotels

4.78/5 (143 reviews)

Hotel Effectiveness Feature Summary

  • Biometric Recognition
  • Budgeting & Forecasting
  • Employee Lifecycle Management
  • Employee Scheduling
  • Front Desk Management
  • Housekeeping Management
  • Maintenance Management
  • Multi-Property
  • Online Punch Card
  • Productivity Analysis
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Single Property
  • Time & Attendance
  • Time & Attendance Management
  • Time Clock
  • Time Tracking
  • Vacation/Leave Tracking

Competitor Feature Comparison

API
Absence Management
Applicant Tracking
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Notifications
Availability Management
Benchmarking
Business Analysis
Calendar Management
Clock In / Out
Compliance Management
Contractor Management
Cost Analysis
Email Alerts
Employee Database
Employee Management
Employee Portal
Employee Profile
Employee Self Service
Employee Time Tracking
Expense Tracking
Financial Analysis
Goal Setting / Tracking
HR Management
Historical Analysis
IT Cost Management
Job Application Management
Jobs Board Integration
Labor Cost Reporting
Labor Management
Labor Projection
Leave Tracking
Manual Time Entry
Monitoring
Overtime Calculation
Overtime Tracking
Payroll Integration
Payroll Management
Predictive Analytics
ROI Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real Time Updates
Reminders
Reporting & Statistics
Resource Management
Risk Alerts
Search Functionality
Self Service Portal
Sick Leave Tracking
Time & Expense Tracking
Time Off Requests
Trend Analysis
Vacation Tracking
Visit WebsiteCompare App
API
Absence Management
Applicant Tracking
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Notifications
Availability Management
Benchmarking
Business Analysis
Calendar Management
Clock In / Out
Compliance Management
Contractor Management
Cost Analysis
Email Alerts
Employee Database
Employee Management
Employee Portal
Employee Profile
Employee Self Service
Employee Time Tracking
Expense Tracking
Financial Analysis
Goal Setting / Tracking
HR Management
Historical Analysis
IT Cost Management
Job Application Management
Jobs Board Integration
Labor Cost Reporting
Labor Management
Labor Projection
Leave Tracking
Manual Time Entry
Monitoring
Overtime Calculation
Overtime Tracking
Payroll Integration
Payroll Management
Predictive Analytics
ROI Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real Time Updates
Reminders
Reporting & Statistics
Resource Management
Risk Alerts
Search Functionality
Self Service Portal
Sick Leave Tracking
Time & Expense Tracking
Time Off Requests
Trend Analysis
Vacation Tracking
Visit WebsiteCompare App
API
Absence Management
Applicant Tracking
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Notifications
Availability Management
Benchmarking
Business Analysis
Calendar Management
Clock In / Out
Compliance Management
Contractor Management
Cost Analysis
Email Alerts
Employee Database
Employee Management
Employee Portal
Employee Profile
Employee Self Service
Employee Time Tracking
Expense Tracking
Financial Analysis
Goal Setting / Tracking
HR Management
Historical Analysis
IT Cost Management
Job Application Management
Jobs Board Integration
Labor Cost Reporting
Labor Management
Labor Projection
Leave Tracking
Manual Time Entry
Monitoring
Overtime Calculation
Overtime Tracking
Payroll Integration
Payroll Management
Predictive Analytics
ROI Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real Time Updates
Reminders
Reporting & Statistics
Resource Management
Risk Alerts
Search Functionality
Self Service Portal
Sick Leave Tracking
Time & Expense Tracking
Time Off Requests
Trend Analysis
Vacation Tracking
Visit WebsiteCompare App

Mobile apps

iOS App


17 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


6 reviews

Hotel Effectiveness Feature Reviews

25 reviewers had the following to say about Hotel Effectiveness's features:

Glen Williams

Very good way to track payroll

2019-05-06

Like the product, like the OT and time card tracking, solid functionality

Pros

Time card tracking, OT reports, daily time check

Cons

employee set up a bit clunky, reporting OK, system runs slow at times

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Read more
Debra Luke

Best software I have used in 30 Years

2019-05-10

Less time going thru files to go over attendance with an employee Just run the report for that employee

Pros

The ease of use and the new absence tracker

Cons

Nothing, I haven’t found any negatives to The software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Read more
Rajesh Patel

Perfect for Hotels if you have time...

2019-05-10

Used to use it often but now we use internal data to get our statistics.

Pros

Daily emails for reporting is a nice plus.

Cons

You have to go to too many different parts of the software to setup employees and how they are tracked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness. Great customers like you keep us striving to be the best.

Read more
Admen Zeledon

Hotel Effectiveness

2019-05-14

Usage of biometrics eliminated errors of employees using wrong time card, and also wrong times entered , easy employee setup in the system and real time reporting capability.

Pros

Easy reporting access and capability, functionality is perfect for our needs.

Cons

At this point there is nothing that I do not like nor complaint about the software or support from the company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Read more
William London

Great Software

2019-05-03

Pros

It calculates your forecast and/or budgeted hours you have available.

Cons

Printing individual employee reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Read more
Anonymous
(Hospitality company, 51-200 employees)

Great Tool

2019-05-06

Great tool to have.

Pros

Easy to use, lots of reporting detail and information.

Cons

Hard to manage employees when working multiple departments, specially when different wages apply.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions



We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Read more
Sam Jalboush

Great Service

2019-05-04

Keep an eye on employees activity such as labor.

Pros

Labor detail on all employees performance and it shows over/short

Cons

Nothing is bad, all information are very interested

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Read more
Dave Grorud

Modern Labor Management

2020-06-13

The Modern UI makes scheduling and viewing labor plans and results very easy.

Pros

I love the integrations it has to get data without needing to manually enter time clock or forecast data.

Cons

I wish it could feed data to other systems changing, for example, the position an employee is scheduled.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rosina Brown

Enormous amount of reports that can be generated

2019-05-30

Pros

Schedule can work with your budgeted forecast. OT reports on a daily basis as well as missed punches.

Cons

That we are not able to sync this software with her biometric clock in order for employees not to punch in early before their 30 minute lunch.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness taking the time to share your thoughts. We are constantly making improvements and your experiences are definitely taken into account.

Read more
Anil Patel

Great Hospitality Analytical Tool

2019-05-10

Labor Savings,

Pros

Daily Labor Analysis, Daily, MTD and YTD Revenue Analysis, Effective tool to manage labor hours, Effective tool to reward employees in meeting target minutes

Cons

Reporting need more work, need additional reports to assist in decision making

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Read more
Tim Connelly

Efficient, Easy to Use, Easy to Monitor

2019-05-03

Watching labor hours is very easy, and benefits the company (less overtime) as well as the employee (even amount of hours for all on slower weeks).

Pros

When certain employees are having attendance issues, it takes less than 2 minutes to print out their time sheet.

Cons

I wish we were able to export our company budget to load up on Hotel Effectiveness, I feel like some of the more advanced features are not easy to set-up (minor complaint!).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Read more
Liz Warren

Hotel Effectiveness Review

2019-05-03

Overall pretty good.

Pros

I love the "assume user" feature as this has helped troubleshoot user questions.

Cons

The system seems to work most effectively with Chrome (which I love), but Internet Explorer users have a difficult time using it. Customizable reports are a bit complex to build, this could be simpler.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for the thoughtful review! We are happy that you have found the tool easy to use, and if you ever need any advanced assistance, do not hesitate to ask.

Employee Search is part of the core labor management system. You can find it in the Employee Explorer (look under the Employees menu). You are correct that employee search is not part of our current Time & Attendance functionality, but we will add this to our development list. Thank you for the suggestion!

Our system works very well in the more recent versions of the major browser applications. For Internet Explorer, users should use IE 10.0 or later for full support - older versions are no longer supported by Microsoft and are not recommended for our users.

Read more
Paul Tyson

The best tool availalbe for our industry

2019-05-03

Support is great and this is the best Labor tool I have seen in the marketplace.

Pros

Reporting, flow from actual data in our other payroll system, customizable

Cons

Its a little difficult to navigate in terms of 3rd party mapping.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Read more
Jonathan Gallardo

Easy to Use- Straight Forward to Learn

2019-05-03

The option to set up auto-generated reports for to monitor labor offers peace of mind.

Pros

Allows for employees with multiple coding without manual calculation for rate differentials.

Cons

Although was resolved by customer support; slight challenge coding an employee with a promotion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Read more
Timothy Connelly

All-around strong product, saves management time

2019-11-07

This product, for at least 80% of users (with 50+ employees), would probably pay for itself.

Pros

Particularly for the housekeeping department, days won't end at an exact time, so being able to monitor in real-time employee hours helps with middle of the week adjustments to maintain high labor efficiencies.

Cons

My only complaint with Hotel Effectiveness would be it's "export" capabilities.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lahcen Tigui

Great tool and easy to use

2019-05-04

Pros

Easy and effective , the good part is the reports provided.

Cons

Find a way to get limited access to non management staff to get their department schedule done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Read more
Angelia Jonea

Hotel Effectiveness

2019-12-06

Telling my employee how many hours they have help them stay on track.

Pros

I can fine out the hours of my employee quickly.

Cons

Sometime it slow and I have to use Google or it won't work. Navigation can some rime be difficult and if I miss a day I find it hard to catch up

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 501-1000 employees)

Keep your hotel labor in line!

2019-05-10

Great for scheduling, keeping labor in line.

Pros

Helps with keeping labor in line for my hotel.

Cons

Needs better integration with our payroll system when an employee is in multiple positions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Read more
Jason Schneehagen

Great tool

2019-05-10

Great tool that all departments use daily.

Pros

When the product is teamed up with your time management system it gives great data on how your labor was used for the day, week, etc.

Cons

I do wish it updated faster when corrections are made to the time management system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Read more
Rebecca McDermeit

Great Sofeware for Scheduling and Time Clocks!

2019-05-05

Easy to use and great customer service!

Pros

Very easy to check employee times and adjust if needed.

Cons

The absence monitor can be incorrect due to people switching shifts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Read more
Mary Lanning

User Friendly

2019-05-10

Having Hotel Effectiveness has eliminated the 'manual' entry of employee timecards.

Pros

It has 'real time' punches.

Cons

I have no cons about the software at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Read more
Robert Owens

HE review

2020-09-24

I use it everyday to help the hotel find areas where we need help and where we overspend

Pros

I like the mobile aspect it makes it easy for employees to see their updated schedule whenever I update it

Cons

I also would like to see it integrate with other apps as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Leslie Fisher

HRD

2019-05-14

Better control of overall payroll hours/dollars and departments/employees with challenges are easily identified.

Pros

The ability to track overtime, missed punches and adjust schedules to avoid overtime.

Cons

Our operations schedules need to be prepared as we did prior to Hotel Effectiveness, then entered into Hotel Effectiveness. Our prior schedule file allows for manual adjustments to arrivals/departures/etc for a more accurate schedule based on forecasted business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Read more
Greg Daniel

Always willing to help!

2019-05-06

This software helps keep management in-line with the budget that is set by ownership.

Pros

It is user friendly and the reports are very useful.

Cons

Honestly I can't think of any off the top of my head

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Read more
Shirley Ruckl

Excellent overall time keeping system!

2019-09-10

Labor usage and management; better tool to review overtime/approaching overtime; scheduling functionality and time keeping are very user friendly and intuitive.

Pros

What I like most about Hotel Effectiveness is the ease of use; user friendly, reporting and scheduling capabilities are very useful and efficient.

Cons

However, the service provided is excellent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hotel Effectiveness Solutions


We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Read more