HotSchedules vs Opsgenie Comparison

Overview

HotSchedules is an employee scheduling tool for managing & communicating with workforces, as well as forecasting sales, generating...

Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source, content...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$0.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

210

134

34

4

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

5

4

3

2

1

83

35

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I also enjoy the creation of House Shifts to help meet projected labor needed. There are some cool reporting functions and the Broadcast feature is great for company-wide announcements.
Its super helpful with mapping weekly schedules and for staff communication. Ease of use could be improved and the app should be free.
Great idea and nice to have for many industries with hourly employees, but I wouldn't view this as a solid solution for large organizations quite yet.

Pros

Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice.
The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.
I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use.

Cons

We are not using HotSchedules and the overall experience has been horrible.
The messages are easy to missed. Since HotSchedules can put out so many notifications - messages get lost in the jumble.
Horrible experience, cannot get customer service to assist us in restarting service that has been interupted or correct verification processes. Delaying our hiring process and reopening of business.

Cons

Our issue was reliably alerting our staff of equipment warnings and outages.
For us, it's a simple app with a simple function: notify us if there is an after-hour emergency for our job. It does that, and does it loudly, and does it well.
The mobile application refresh is awkward and non-intuitive.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features61
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Budget Control
  • Budgeting
  • Calendar Management
  • Calendar Sync with Google
  • Call Routing
  • Certification Tracking
  • Chat
  • Clock In / Out
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Database
  • Custom Fields
  • Customizable Templates
  • Dashboard Creation
  • Data Synchronization
  • Disaster Recovery
  • Document Management
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Self Service
  • Employee Time Tracking
  • Escalation Management
  • Event Triggered Actions
  • Exception Reporting
  • Facility Scheduling
  • Forecasting
  • History Tracking
  • Instant Messaging
  • Job Scheduling
  • Labor Cost Reporting
  • Labor Management
  • Labor Projection
  • Leave Tracking
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Overtime Tracking
  • POS
  • POS Integration
  • Payroll Integration
  • Payroll Management
  • Performance Reports
  • Permission Management
  • Projections
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • SMS Integration
  • Sales Reporting
  • Sales Tracking
  • Scenario Planning
  • Secure Data Storage
  • Single Sign On
  • Status Reporting
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Time Clock
  • Time Clock Integration
  • Time Off Requests
  • Timesheets
  • User Management
  • Vacation Tracking
  • Video Conferencing
  • Widgets
  • Total features34
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Budget Control
  • Budgeting
  • Calendar Management
  • Calendar Sync with Google
  • Call Routing
  • Certification Tracking
  • Chat
  • Clock In / Out
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Database
  • Custom Fields
  • Customizable Templates
  • Dashboard Creation
  • Data Synchronization
  • Disaster Recovery
  • Document Management
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Self Service
  • Employee Time Tracking
  • Escalation Management
  • Event Triggered Actions
  • Exception Reporting
  • Facility Scheduling
  • Forecasting
  • History Tracking
  • Instant Messaging
  • Job Scheduling
  • Labor Cost Reporting
  • Labor Management
  • Labor Projection
  • Leave Tracking
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Overtime Tracking
  • POS
  • POS Integration
  • Payroll Integration
  • Payroll Management
  • Performance Reports
  • Permission Management
  • Projections
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • SMS Integration
  • Sales Reporting
  • Sales Tracking
  • Scenario Planning
  • Secure Data Storage
  • Single Sign On
  • Status Reporting
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Time Clock
  • Time Clock Integration
  • Time Off Requests
  • Timesheets
  • User Management
  • Vacation Tracking
  • Video Conferencing
  • Widgets

Integrations

  • Total integrations7
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit
  • Total integrations68
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

HotSchedules vs. Opsgenie

See how HotSchedules and Opsgenie stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.