HotSchedules vs Simphony Comparison

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Overview

HotSchedules is an employee scheduling tool for managing & communicating with workforces, as well as forecasting sales, generating...

Simphony, by Oracle MICROS, is a cloud-based POS system designed to synchronize front-of-house, back-office, and kitchen...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

210

134

34

4

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.8

(10)

5

4

3

2

1

8

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I also enjoy the creation of House Shifts to help meet projected labor needed. There are some cool reporting functions and the Broadcast feature is great for company-wide announcements.
Its super helpful with mapping weekly schedules and for staff communication. Ease of use could be improved and the app should be free.
Great idea and nice to have for many industries with hourly employees, but I wouldn't view this as a solid solution for large organizations quite yet.

Pros

We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals.
Very functional system, we like the professional handling and it is easy to use. Important for us is the use as cloud service AND on - premise (not only cloud like other POS systems).
I have been happy with our experience with Simphony. They provide a great product.

Cons

We are not using HotSchedules and the overall experience has been horrible.
The messages are easy to missed. Since HotSchedules can put out so many notifications - messages get lost in the jumble.
Horrible experience, cannot get customer service to assist us in restarting service that has been interupted or correct verification processes. Delaying our hiring process and reopening of business.

Cons

Some interfaces are missing (Liquid Dispenser System). Kitchen Display System (KDS) does not meet all of today's customer requirements.
It was hard to find out the correct deployment model in some cases.
Custom development can sometimes be difficult to manage.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features61
  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Barcode Scanning
  • Billing & Invoicing
  • Budget Control
  • Budgeting
  • Calendar Management
  • Calendar Sync with Google
  • Certification Tracking
  • Chat
  • Clock In / Out
  • Commission Management
  • Communication Management
  • Compliance Management
  • Contact Database
  • Customizable Reporting
  • Customizable Templates
  • Demand Planning
  • Discount Management
  • Document Management
  • Drag & Drop Interface
  • Employee Database
  • Employee Management
  • Employee Self Service
  • Employee Time Tracking
  • Exception Reporting
  • Facility Scheduling
  • Forecasting
  • Gift Card System
  • History Tracking
  • Instant Messaging
  • Inventory Management
  • Inventory Tracking
  • Job Scheduling
  • Labor Cost Reporting
  • Labor Management
  • Labor Projection
  • Leave Tracking
  • Loyalty Program
  • Mobile Alerts
  • Mobile Integration
  • Multi-Location
  • Order Entry
  • Order Management
  • Overtime Tracking
  • POS
  • POS Integration
  • Payroll Integration
  • Payroll Management
  • Performance Reports
  • Permission Management
  • Projections
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • Reservations Management
  • SMS Integration
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Time Clock
  • Time Clock Integration
  • Time Off Requests
  • Timesheets
  • Vacation Tracking
  • Widgets
  • Total features27
  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Barcode Scanning
  • Billing & Invoicing
  • Budget Control
  • Budgeting
  • Calendar Management
  • Calendar Sync with Google
  • Certification Tracking
  • Chat
  • Clock In / Out
  • Commission Management
  • Communication Management
  • Compliance Management
  • Contact Database
  • Customizable Reporting
  • Customizable Templates
  • Demand Planning
  • Discount Management
  • Document Management
  • Drag & Drop Interface
  • Employee Database
  • Employee Management
  • Employee Self Service
  • Employee Time Tracking
  • Exception Reporting
  • Facility Scheduling
  • Forecasting
  • Gift Card System
  • History Tracking
  • Instant Messaging
  • Inventory Management
  • Inventory Tracking
  • Job Scheduling
  • Labor Cost Reporting
  • Labor Management
  • Labor Projection
  • Leave Tracking
  • Loyalty Program
  • Mobile Alerts
  • Mobile Integration
  • Multi-Location
  • Order Entry
  • Order Management
  • Overtime Tracking
  • POS
  • POS Integration
  • Payroll Integration
  • Payroll Management
  • Performance Reports
  • Permission Management
  • Projections
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • Reservations Management
  • SMS Integration
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Time Clock
  • Time Clock Integration
  • Time Off Requests
  • Timesheets
  • Vacation Tracking
  • Widgets

Integrations

  • Total integrations7
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit
  • Total integrations2
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simphony

Versatile and user friendly

Reviewed 3 months ago

Had great technicians helping with installation, for any

Pros

Very easy to handle database, integrates with 3rd parties applications (i.e Givex, WindCave, Omnivore, Open table, OrderUp!, HotSchedules), outstanding installation team and great support technicians ready to help 24/7.

Cons

Labour Management and Table Management System are both very basic. The functionalities offered are not sufficient to our company's needs.

HotSchedules vs. Simphony

See how HotSchedules and Simphony stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.