HotSchedules vs Upper Hand Comparison

Overview

HotSchedules is an employee scheduling tool for managing & communicating with workforces, as well as forecasting sales, generating...

Upper Hand is the industry-leading software for sports and fitness businesses. Powered by a suite of cloud-based tools, Upper...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$75.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

210

134

34

4

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.2

(64)

5

4

3

2

1

31

19

7

7

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

I also enjoy the creation of House Shifts to help meet projected labor needed. There are some cool reporting functions and the Broadcast feature is great for company-wide announcements.
Its super helpful with mapping weekly schedules and for staff communication. Ease of use could be improved and the app should be free.
Great idea and nice to have for many industries with hourly employees, but I wouldn't view this as a solid solution for large organizations quite yet.

Pros

As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use.
I like that, even though we are new, I feel like we will get answers quickly to help us operate efficiently and provide that quality care to our customers.
We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has been friendly, engaging, informational, professional, and super helpful.

Cons

We are not using HotSchedules and the overall experience has been horrible.
The messages are easy to missed. Since HotSchedules can put out so many notifications - messages get lost in the jumble.
Horrible experience, cannot get customer service to assist us in restarting service that has been interupted or correct verification processes. Delaying our hiring process and reopening of business.

Cons

In time, they are always fixed, but it does put a dent in what we do from the admin side as well as the cliental side and it is quite frustrating.
Lacking several must have features that my new software program has. Also had numerous occasions where I cancelled a client but they continued to get charged through Upperhand.
We have a mix of repeat and new customers but for the most part we know when we’re seeing clients and classes. The fact that we still cannot make recurring events possible is ridiculous.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features61
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Budget Control
  • Budgeting
  • Calendar Management
  • Calendar Sync with Google
  • Certification Tracking
  • Chat
  • Class Scheduling
  • Client Management
  • Clock In / Out
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Customizable Reporting
  • Customizable Templates
  • Demographic Data Collection
  • Discount Management
  • Document Management
  • Drag & Drop Interface
  • Electronic Payments
  • Email Marketing Management
  • Employee Database
  • Employee Management
  • Employee Self Service
  • Employee Time Tracking
  • Event Calendar
  • Event Scheduling
  • Event Tracking
  • Exception Reporting
  • Facility Scheduling
  • Family Memberships
  • Financial Management
  • Forecasting
  • Fraud Detection
  • History Tracking
  • Instant Messaging
  • Instructor Scheduling
  • Job Scheduling
  • Labor Cost Reporting
  • Labor Management
  • Labor Projection
  • Leave Tracking
  • Mobile Alerts
  • Mobile Integration
  • Overtime Tracking
  • POS
  • POS Integration
  • Payroll Integration
  • Payroll Management
  • Performance Reports
  • Permission Management
  • Projections
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Registration Management
  • Reporting & Statistics
  • Retail Inventory Management
  • SEO Management
  • SMS Integration
  • Sales Reporting
  • Sales Tracking
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Time Clock
  • Time Clock Integration
  • Time Off Requests
  • Timesheets
  • Transaction History
  • Vacation Tracking
  • Video Editing
  • Visitor Registration
  • Widgets
  • Total features35
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Budget Control
  • Budgeting
  • Calendar Management
  • Calendar Sync with Google
  • Certification Tracking
  • Chat
  • Class Scheduling
  • Client Management
  • Clock In / Out
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Customizable Reporting
  • Customizable Templates
  • Demographic Data Collection
  • Discount Management
  • Document Management
  • Drag & Drop Interface
  • Electronic Payments
  • Email Marketing Management
  • Employee Database
  • Employee Management
  • Employee Self Service
  • Employee Time Tracking
  • Event Calendar
  • Event Scheduling
  • Event Tracking
  • Exception Reporting
  • Facility Scheduling
  • Family Memberships
  • Financial Management
  • Forecasting
  • Fraud Detection
  • History Tracking
  • Instant Messaging
  • Instructor Scheduling
  • Job Scheduling
  • Labor Cost Reporting
  • Labor Management
  • Labor Projection
  • Leave Tracking
  • Mobile Alerts
  • Mobile Integration
  • Overtime Tracking
  • POS
  • POS Integration
  • Payroll Integration
  • Payroll Management
  • Performance Reports
  • Permission Management
  • Projections
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Registration Management
  • Reporting & Statistics
  • Retail Inventory Management
  • SEO Management
  • SMS Integration
  • Sales Reporting
  • Sales Tracking
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Time Clock
  • Time Clock Integration
  • Time Off Requests
  • Timesheets
  • Transaction History
  • Vacation Tracking
  • Video Editing
  • Visitor Registration
  • Widgets

Integrations

  • Total integrations7
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit
  • Total integrationsN/A
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

HotSchedules vs. Upper Hand

See how HotSchedules and Upper Hand stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.