HotSchedules Features

HotSchedules

Scheduling and workforce management for restaurants

4.37/5 (398 reviews)

HotSchedules Feature Summary

  • Employee scheduling
  • Shift trade tool
  • Overtime alerts
  • Staff volume tracking
  • Employee certifications
  • Online and telephone support
  • 'Schoox' learning management tool for staff training
  • Timesheet management
  • Chat functionality
  • Attendance management
  • Automatic notifications
  • Budget control
  • Calendar management
  • Calendar sync with Google
  • Certification tracking
  • Communication management
  • Compliance management
  • Contact database
  • Customizable templates
  • Employee database
  • Employee management
  • Employee self service
  • Forecasting
  • History tracking
  • Instant messaging
  • Labor management
  • Payroll integration
  • Payroll management
  • Permission management
  • POS
  • POS integration
  • Projections
  • Real time notifications
  • Real time updates
  • Sales reporting
  • Sales tracking
  • SMS integration
  • Task scheduling
  • Template management
  • Timesheets
  • Activity dashboard
  • Mobile alerts
  • Employee time clock
  • Availability management
  • Labor cost reporting
  • Exception reporting
  • Overtime tracking
  • Alerts / escalation
  • Budgeting & forecasting
  • Drag & drop interface
  • Time & attendance tracking
  • Chat
  • Team calendars
  • Time clock integration
  • Facility scheduling
  • Approval process control
  • Vacation tracking
  • Vacation / leave tracking
  • Reporting & statistics
  • Availability indicator
  • Hourly employee tracking
  • Labor projection
  • Widgets
  • Performance reports
  • Document management
  • Job scheduling
  • Task management
  • Time off requests
  • Clock in / out

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Attendance Management
Attendance Tracking
Automatic Notifications
Availability Indicator
Availability Management
Budget Control
Budgeting
Calendar Management
Calendar Sync with Google
Certification Tracking
Chat
Clock In / Out
Communication Management
Compliance Management
Contact Database
Customizable Templates
Data Import
Document Management
Drag & Drop Interface
Email Notifications
Employee Database
Employee Management
Employee Self Service
Employee Time Tracking
Exception Reporting
Facility Scheduling
Forecasting
History Tracking
Instant Messaging
Job Scheduling
Labor Cost Reporting
Labor Management
Labor Projection
Leave Tracking
Mobile Alerts
Overtime Tracking
POS
POS Integration
Payroll Integration
Payroll Management
Performance Reports
Permission Management
Projections
Real Time Notifications
Real Time Updates
Reminders
Reporting & Statistics
SMS Integration
Sales Reporting
Sales Tracking
Task Management
Task Scheduling
Team Calendars
Template Management
Third Party Integration
Time Clock
Time Clock Integration
Time Off Requests
Timesheets
Vacation Tracking
Widgets
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Attendance Management
Attendance Tracking
Automatic Notifications
Availability Indicator
Availability Management
Budget Control
Budgeting
Calendar Management
Calendar Sync with Google
Certification Tracking
Chat
Clock In / Out
Communication Management
Compliance Management
Contact Database
Customizable Templates
Data Import
Document Management
Drag & Drop Interface
Email Notifications
Employee Database
Employee Management
Employee Self Service
Employee Time Tracking
Exception Reporting
Facility Scheduling
Forecasting
History Tracking
Instant Messaging
Job Scheduling
Labor Cost Reporting
Labor Management
Labor Projection
Leave Tracking
Mobile Alerts
Overtime Tracking
POS
POS Integration
Payroll Integration
Payroll Management
Performance Reports
Permission Management
Projections
Real Time Notifications
Real Time Updates
Reminders
Reporting & Statistics
SMS Integration
Sales Reporting
Sales Tracking
Task Management
Task Scheduling
Team Calendars
Template Management
Third Party Integration
Time Clock
Time Clock Integration
Time Off Requests
Timesheets
Vacation Tracking
Widgets
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Attendance Management
Attendance Tracking
Automatic Notifications
Availability Indicator
Availability Management
Budget Control
Budgeting
Calendar Management
Calendar Sync with Google
Certification Tracking
Chat
Clock In / Out
Communication Management
Compliance Management
Contact Database
Customizable Templates
Data Import
Document Management
Drag & Drop Interface
Email Notifications
Employee Database
Employee Management
Employee Self Service
Employee Time Tracking
Exception Reporting
Facility Scheduling
Forecasting
History Tracking
Instant Messaging
Job Scheduling
Labor Cost Reporting
Labor Management
Labor Projection
Leave Tracking
Mobile Alerts
Overtime Tracking
POS
POS Integration
Payroll Integration
Payroll Management
Performance Reports
Permission Management
Projections
Real Time Notifications
Real Time Updates
Reminders
Reporting & Statistics
SMS Integration
Sales Reporting
Sales Tracking
Task Management
Task Scheduling
Team Calendars
Template Management
Third Party Integration
Time Clock
Time Clock Integration
Time Off Requests
Timesheets
Vacation Tracking
Widgets
Visit WebsiteCompare App

Mobile apps

iOS App


66,273 reviews

Requires iOS 13.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


18,557 reviews

HotSchedules Feature Reviews

25 reviewers had the following to say about HotSchedules's features:

Jack Woznick

HotSchedules has changed the game for us. Especially the integration with our POS system

2018-01-18

Pros

Integration with our POS (sales and labor reporting), ease of use for managers and employees, wide variety of reporting, writing schedules takes no time at all

Cons

Messaging function (email notifications don't include what the actual message is), no longer have the ability to manually sync new employees from POS

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Lisa Ogilvy

Lacking key elements

2016-08-15

Pros

The ability for employees to swap shifts easily.

Cons

So when you run reports for payroll and the person doing payroll does not realize this, you will end up paying overtime to employees who have not worked a 40 hour week.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

2/10

Recommendations to others considering HotSchedules

Find a system that has some basic knowledge of fundamental timekeeping and payroll.

Source: Software Advice
Helpful?   Yes   No
Read more
David Owen

Disappointed with HotSchedules

2019-12-02

Basically as soon as I signed the contract they have my money and didn't care if we were not happy with the product. The UI is outdated and cumbersome, with options tucked away in various places in the program that were not readily apparent.

Pros

Management "Red Book" log Logging of Employee and Store incidents/issues.

Cons

Cumbersome and non-intuitive UI Poor employee sharing between locations Weather Widget did not function in Canada as promised Training/Learning Center feature was not included in cost of Hotschedules as promised.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Nayelie Diaz-paz

The Standard, High Line

2017-01-27

I enjoy using HotSchedules, it just constantly lags and takes its time (I'm assuming because we have so many employees), but overall it's helpful in communicating with staff.

Pros

Updates info quickly Notifies you of activity while you were away All reports you can run

Cons

It's slow and lags Cannot copy a schedule from one week to the next Cannot attach a file to messages

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10

Recommendations to others considering HotSchedules

Remove employees immediately after terminated to avoid delays in overall program

Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Restaurants company, 11-50 employees)

Makes a restaurant run

2018-07-24

Internal communications and schedule notifications to a distributed workforce.

Pros

Not only can you input the schedules you need covered to receive optimization suggestions, but once you post the schedules, you don't have to track down your staff to inform them of their schedules.

Cons

When I utilizied Hotschedules my employees were not able to input one-off requests or identify preferred shifts, limiting the efficacy of the schedule optimization features.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Makes scheduling convenient

2018-01-09

Beneficial how we can track employee hours and easily send notices to all employees at once, or based on employee job title.

Pros

It makes scheduling a great number of employees all with different availability easy since they can set their own availability and put in time off requests on their own.

Cons

The app can crash sometimes, and can be expensive for some. Some of the features can be overwhelming and lead to useful features getting ignored.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelly Benyola

Overrides employees availability

2019-12-03

Mediocre. It gets the job done, but if you’re looking for above and beyond don’t expect.

Pros

It allows for self efficiency.

Cons

You cannot see other employees availability, which was once available.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Kaitlyn Festa

Excellent Investment for Busy Restaurant

2019-05-30

It has made scheduling and staffing so much easier and much more user friendly for staff.

Pros

What we love most about this software is the ease of use for employees and management.

Cons

The overlap of shifts. Employees cannot pickup a shift if their time is overlapped with a shift they wish to pick up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Muhammad Abbas

Great Scheduling App

2017-01-31

It has my life so easy. Employees get their schedule via text and I don't have to worry about it m.

Pros

Forecasting sales, Employee Schedule

Cons

Not much room for recruitment

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HotSchedules

Nope rest is good

Source: Capterra
Helpful?   Yes   No

Response from HotSchedules


Muhammad,

Thank you for taking time to provide us with feedback! We love to serve those who serve and are happy to help your business run more efficiently.

We actually have a recruiting application called "HotSchedules Recruit" tailored specifically for recruiting talent that you should check out!

Best!

https://www.hotschedules.com/recruit/

Read more
Nicholas Wilson

A great bridge between employees and management

2020-03-05

I love hot schedules and I love even more that they have a mobile app, its a life saver!

Pros

I like that it's so easy not only for management but for employees. We can send information at the touch of a button and they're able to manage their schedule and alert us of issues.

Cons

I would make it easier to make daily notes to alert other management when events are happening so they can adjust staffing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
TJ Slain

Best app available

2018-11-27

Pros

Ease of use, communication between entire staff and management team is as easy as can be.

Cons

Mobile app needs more options, reporting should be mobile available.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Adrianna Varedi

Hotschedules review

2019-11-01

Its super helpful with mapping weekly schedules and for staff communication. Ease of use could be improved and the app should be free.

Pros

Customiable roles per employee. That the software does not delete terminated employees from the system.

Cons

It can be glitchy and does not always update in real time when multiple administrators are using.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeff Polmanteer

Good program.

2018-06-15

Easy access to schedules and daily notes.

Pros

Easy use for employees, the web page navigation on a cell phone works well.

Cons

Would like to be able to add daily notes on the schedule for events happening that day for the employees.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ian Ferguson

Easy Scheduling

2018-08-21

HotSchedules makes scheduling easier and gives more power to the employee. Scheduling is rarely ever a discussion with HotSchedules.

Pros

Hotschedules allows you to schedule employees on the fly.

Cons

The interface is not flashy, just basic UI, while this is a PRO for me it may be a con for others.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
john chavez

Great software works even better with schoox

2017-09-05

Made me more efficient at ensuring that I ran accurate reports for the DM'S

Pros

I have worked in the restaurant industry and this allows for easy scheduling and payroll management for my employees and it's simple to use.

Cons

There's a bit of a learning curve associated with hot schedules because of the different options but it's great regardless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Allison Maddox

Best scheduling tool you will find

2017-01-31

From scheduling to labor reports HS does it all, actually more than I know after years of use.

Pros

So easy to use and it communicates to all levels of employees within your organization.

Cons

N/a

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering HotSchedules

N/a

Source: Capterra
Helpful?   Yes   No

Response from HotSchedules


Allison,

Thank you for the great review! We are happy to help your business run more efficiently and appreciate your role in our community.

Happy Scheduling!

Read more
Greg Lewis

This software is easy to use and a great way to communicate.

2017-08-08

The largest benefit was time management.

Pros

We use it to document all incidents good and bad on employees, so when an evaluation comes around you have all that information at your fingertips.

Cons

My biggest complaint is that part of the expense for the is put on the employee. I know it's very little but some employees don't have a bank account or credit card and have trouble making the purchase.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Breez Albertsen

Great tool for scheduling!

2017-02-03

Before hot schedules we were just making the schedule on an excel sheet and all the employees would give us their requests for time off on a sticky note but now with hot schedules it makes it so much easier to write the schedule and to view peoples time off request.

Pros

-Very convenient -Easy to use -Decent price - Takes all information from Aloha so that you do not have to enter new employees multiple times

Cons

-If you terminate an employee it will come back as an active employee unless you also terminate them on Aloha

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HotSchedules


Breez,

We know you're very busy, so thank you for taking time out of your day to provide us feedback. We love to serve those who serve and are happy to help your business run more efficiently.

If you have any specific suggestions for product enhancements, please do not hesitate to voice your thoughts on our community forum page!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Happy Scheduling!

Read more
Garret Boos

Good Scheduler

2018-09-13

I don't have much issue with it, but the UI could be definitely be better.

Pros

Employees that are added to our system are automatically synced with Hotschedules so you can quickly begin adding them to the schedule.

Cons

Hotschedules also starts to think it knows how to schedule better than the manager and will start adding "House Shifts" to your schedule that employees can pick up, which frustrates me when I really don't need that shift covered.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle Lescure

Easy enough

2018-11-21

I wish there were a few more features like seeing who I am working with or viewing my hours from the app but it was easy enough.

Pros

Having my schedule right in the palm of my hand is nice, rather than having to search for it somewhere or report to work on off hours to get it.

Cons

There should be a business cost that would cover all employees in a package.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Allison Bushman

The program is very user friendly. My employees are able to navigate their time sheet easily.

2018-01-18

Easy use for my employees.

Pros

Scheduling system is quick and easy for logging in and requests.

Cons

The system is a bit more expensive. Notifications could be a bit easier to see and change.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Danielle Jenc

HotSchedules in the Restaurant Industry

2019-08-05

It makes life in the restaurant industry so much easier. I just wish I would have though of it first!!

Pros

I enjoy using HotSchedules from both an employee and a management perspective.

Cons

I sometimes have more than one job at a time and they typically all use HotSchedules.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nick Thorsch

Great Schedule Management for Restaurant Owners

2018-12-30

Pros

Messaging staff by department is great too as well as it's available on mobile app.

Cons

This is an "issue" somewhat with employees. Might be great to have employee downloads as part of the package.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

It has been a great experience for us and has served its purpose of what we wanted to accomplish.

2018-01-18

The main benefit is holding employees accountable.

Pros

It holds employees accountable for days they need to request off and it allows switching of shifts among their peers without having to involve me.

Cons

I wish the system would alert all employees if an employee releases a shift.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Leigh Lockwood

Whatever happened to Schedulefly?

2018-10-26

Online scheduling and shift trading is ideal when your staff is young. If you run a business where you employ teens, I strongly advise getting it.

Pros

I like that you can tweak it to require management approval for these things.

Cons

I should not be required to tell my employees they have to pay for an app to have these features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more