Good program overall, the App is great! The main reason we purchased this program was for the post card function. Great idea but unfortunately it only sends post cards to the physical address, not the mailing/billing address. I have contacted them and they are aware of the problem, but are giving ...Read the full review
I literally tried every CRM/field service software out there! I spent 4 weeks researching different products and used the free trial periods of 18 companies.... None of them compared to HouseCall Pro! So easy to use, but if you need help, their support team is "johnny on the spot"and super ...Read the full review
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FREE PLAN: 1 User - Baseline Features
START PLAN: $35/m - 1 User - Baseline Features + Postcard & Email Marketing + Live Chat Support
GROW PLAN: $89/m - Unlimited Users - Baseline Features + Company In-App Chat + QuickBooks Online + Marketing + Custom SMS
MANAGE PLAN: $179/m - Unlimited Users - GROW PLAN Features + Customizable Reports + Employee GPS Map Tracking + Online Booking on your Website
HouseCall Pro is a cloud-based field service management software that allows service professionals to run their business from anywhere – a web portal in their home office or on their smartphone while out in the field. It’s an all-in-one solution that covers job management, quotes/estimates, scheduling, dispatching, billing and invoicing, payment processing, customer management, electronic signature capture, and service history tracking.
Built for service contractors and professionals, HouseCall Pro’s notable features include contractor profiles, Google Calendar integration, customer database, messaging, GPS tracking, live maps, mobile payment, automated invoicing, postcard marketing, and email remarketing.
HouseCall Pro seamlessly integrates with HouseCall, the free customer booking app that can be downloaded to phones to make it easy for them to book a service with your company.
Managing a field service operation can be tricky, considering lost or misplaced job orders, quotes or estimates not equivalent to the actual job scope, and field technicians trapped in traffic or stalled by a vehicle mishap, among others. There’s also the paperwork to contend with at the end of the day so clients send their payments on time.
HouseCall Pro is a business management solution for companies engaged in home and field services. It’s an end-to-end automation platform that takes care of your entire workflow – from job scheduling to dispatch, from customer management to quotes and payment processing. It keeps paperwork to a minimum and helps you focus on growing your business instead of chasing non-paying customers.
When a customer books a job order with your company via the HouseCall app, you’re immediately notified. The booking app allows them to send you photos of the job site to illustrate the service they need done. This, in turn, lets you accurately estimate the job’s cost. All booked jobs are stored in Google Calendar, which you can check anytime via HouseCall Pro for daily, weekly, or monthly schedules.
If you work with other fieldworkers, the dispatch and scheduling feature allows you to assign jobs to available technicians in a just few clicks. Job details are sent to them, and last-minute updates can be pushed to their devices in real time. No more texting, emailing, or calling just so everyone’s on the same page.
HouseCall Pro also has a GPS functionality that lets you schedule urgent work orders based on a technician’s proximity to a customer’s location. Live maps enable fieldworkers to save on travel time and fuel costs.
Contacting a customer while not tracking the jobs you’ve completed for them can easily turn into an embarrassing situation for you and a frustrating experience for them.
With HouseCall Pro, customer records, jobs, invoices, and communications are stored in your private cloud, making it easy to manage your customer database and keep track of job histories. Tags can be used to organize the database and make searches faster.
When a job is marked as complete, HouseCall Pro lets you send automated email invoices straight from your phone. Customers can then pay by credit card online or send payment via other methods your business supports such as cash, through a collection facility, bank transfers, and so on.
It also allows you to process payments at a flat rate of 2.69% + $0.30 while on site. Simply key in or scan the customer’s debit/credit card and capture their e-signature. HouseCall Pro integrates with QuickBooks Online to simplify your accounting processes.
To keep you top of mind with your customers, HouseCall Pro’s postcard marketing feature enables you to send custom postcards at $0.65 apiece, while “thank you” and reminder emails come at no cost.
You can also attract new customers by getting your business featured on a HouseCall consumer marketplace in your chosen service area. The review system can work to your advantage because people who post reviews are real customers.
HouseCall Pro’s built-in messaging system allows you to communicate with customers and with staff on site. A customer can ask for a quote and attach photos of the job. They get notified for each job order that's booked and confirmed. OMW alerts are sent to them the moment their technician pushes the On My Way button on his/her phone. They also automatically receive invoices via email for completed jobs, as well as reminders and “thank you” emails.
Dispatch admins can send updates to technicians any time, and fieldworkers can message the home office if any problems arise on the job site or while on their way to the site.
HouseCall Pro carries ready-made integrations with QuickBooks Online and Google Calendar.
HouseCall Pro offers three subscription plans: Free, Grow, and Manage. Free includes baseline features and if for user. Grow costs $69 per month on a bi-annual subscription basis and accommodates up to ten users. Manage costs $175 per month and is for an unlimited number of users.
All plans include features such as apps for iOS and Android devices, and the web, real-time dispatching, QuickBooks Online and Google Calendar integration, GPS vehicle tracking, and a customer booking app. Grow and Manage plans have an additional one-time setup fee of $99.
For Enterprise features, additional information can be obtained by calling the HouseCall Pro sales department.
Good program overall, the App is great! The main reason we purchased this program was for the post card function. Great idea but unfortunately it only sends post cards to the physical address, not the mailing/billing address. I have contacted them and they are aware of the problem, but are giving no indication of when and if this will be fixed.
I literally tried every CRM/field service software out there! I spent 4 weeks researching different products and used the free trial periods of 18 companies.... None of them compared to HouseCall Pro! So easy to use, but if you need help, their support team is "johnny on the spot"and super friendly. Everyone working for me loves HouseCall Pro. I can't recommend this company enough!! Incredible!!!!
Couldn't run my business without it! My clients love it, and my staff love it. You guys are doing an incredible job, always implementing innovative and improved features and enhancements. Well done to my back office team!
Since when been in business and been using this software our business has grown and we have established ourselves as a professional cleaning business as HouseCall Pro has helped in so many ways! A must have for anyone in the service business! Once we're one happy Family! Family First Cleaning & Janitorial Services
Every thing about this is a pro!
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering HouseCall Pro
Add an inventory feature, and supply list each job that is visible
We demand great things from this software. Still we reach out and ask constantly for things, this company always responds and lets us know what is in the works. They are a really big blessing for us. You should give them a shot at partnering with your business... Though it isn't perfect, you won't be disappointed.!
Love it , easy to use, Invoicing & CC connection is the best . Consumers can pay and you don't have to keep CC info. Awesome
I love this product. I can't stand computers but this program is very easy to use. We could not be happier. All employees enjoy a house call pro, and our customers love the text that are sent to let them know we are coming .
We are a small hvac company that is 16 years old and have spent literally over 10k on big clunky software programs to keep a database with previous service records of our customers. One day my carpet cleaner was coming and I got a text message confirming the appointment and another one when he was on his way. I WAS FLOORED. This is a HUGE issue in our business. Having to often to make 2 hour windows for arrival times with our customers. Times are changing, they are NOT receptive to this anymore. Housecall is amazing, honestly. There hasn't been a single thing that has helped our business more than Housecall. It's easy to set up, it's easy for the techs, NOT MORE WRITING DOWN EQUIPMENT SERIAL/MODEL #'s, they just take a picture. I could go on and on but it really has made a huge difference for me. Even the older guys that aren't literate on computers can use this program. I never thought I would see the day when I ran a paperless scheduling system, it was my goal but never a reality. I almost don't want to write reviews because I don't want my competitors to know, seriously!!!! AND IT'S AFFORDABLE. I use to spend my day writing tags, writing appointments manually in a book, sending out invoices and receipts, mailing or delivering estimates and writing thank you notes. No one ever asks me whats on the books this week, I ALWAYS have equipment info to order parts. I was on the verge of hiring a second person now I'm actually free to spend more time marketing and if you are a small business like us, you will know exactly what I am talking about. And the BEST thing is you can ease into it. Not everyone in the trades is computer literate but you can ease everyone in at their speed and make it work. Truly, this is where I appreciate technology the most.
We had an out of date expensive program that we had to lease, and we made the switch to House Call. The only thing we're mad about is that we didn't do it sooner! This program has incredible features, from payments to postcards, and the customer service is even more amazing! This program rocks.
So far it's been great. My only beef is that I would like to be able to speak with a customer service rep rather then message back and forth. I've called customer service on 2 occasions, left 2 messages and haven't received a call back as of yet. I don't expect one at this point either as it is over a week later.