HouseCall Pro Pricing, Features, Reviews & Comparison of Alternatives

HouseCall Pro Reviews

HouseCall Pro

The Premier Field Service Management and Marketing Solution

4.69/5 (230 reviews)
4,412     1,200

HouseCall Pro is offered at a competitive low cost and supports professionals with all aspects of their daily workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the HouseCall consumer booking app.

HouseCall Pro is a full-service tool that enables service professionals to run their entire business on their smartphone and complimentary web portal. The app is offered at a competitive low cost and supports service professionals with all aspects of their workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the HouseCall consumer booking app.

HouseCall Pro levels the playing field by arming small businesses with high-tech tools at the most competitive low cost to better compete in the marketplace and is ideal for businesses with 1 to 30 employees. It saves time, money and provides a customer remarketing tool that has strong potential to, on average, double the number of jobs for the service professional. With over 30+ vertical offerings for home service needs, HouseCall Pro is the easiest way to take control and organize a business.

This all-in-one tool allows professionals to offer their customers something their competitors are not able to. HouseCall Pro allows businesses to move away from pen & paper to digital, streamlining their workflow and operations. Best of all, it's affordable and it even assists in helping small businesses transfer and import their existing client database with ease.
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HouseCall Pro Reviews (230)

Latest reviews

 Time from start to finish

When employees start and finish a project the labor hours should automatically be added. It takes time for me to add each hour and weekly time for payroll.

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Reviewed 13th of October, 2016 by

 

 Great Product

This is a great product. We reviewed several software products. Our company needed an efficient way to estimate and bill in the field. We found that with House Call and also improved scheduling.

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Reviewed 11th of July, 2016 by

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HouseCall Pro Category Leaders

Reviews
Integrations
Mobile
Media
Security

#1 in Field Service Management (FSM)

View full ranking
86
19
17
18
13
19

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

HouseCall Pro Screenshots (9)

HouseCall Pro screenshot: HouseCall Pro is an all-in-one tool to help you take control of your business. For scheduling, dispatching, GPS tracking, payment processing, and marketing, we've got you covered.HouseCall Pro screenshot: Notify your team directly on their phone when you schedule a job. Employee permissions will allow you to control what they see.HouseCall Pro screenshot: Personalize your company reporting, tracking your most important metrics. Stay up to date with necessary information to help grow your business. HouseCall Pro screenshot: HouseCall Pro automatically creates and sends invoices and receipts after a job is completed. Print directly from the application or directly send your customer an emailed invoice.HouseCall Pro screenshot: Want to take payment out in the field? HouseCall Pro's application allows your technicians to take payment out in the field at a flat, 2.69% + $0.30 per transaction, as well as accept other payment options.HouseCall Pro screenshot: Need to tell your customer you may be slightly later than expected? HouseCall Pro In-app Chat allows you or your technicians contact your customers using the HouseCall Pro ap.  It also allows you to directly contact your employees if something comes up. HouseCall Pro screenshot: HouseCall Pro allows professionals to create email and postcard marketing campaigns. Send customized relevant emails reminding your customers they're due for another service. HouseCall Pro screenshot: HouseCall Pro has a seamless Google maps integration which allows pros to manage technicians with real-time GPS tracking as well as job process updates, syncing in real-time across all devices.HouseCall Pro screenshot: With the ability to get booked online, HouseCall Pro has given you another outlet for more business. Customers can book you online through the HouseCall consumer application once you have created your custom price lists as well as open time slots.

HouseCall Pro Pricing

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

FREE PLAN: 1 User - Baseline Features

START PLAN: $35/m - 1 User - Baseline Features + Postcard & Email Marketing + Live Chat Support

GROW PLAN: $89/m - Unlimited Users - Baseline Features + Company In-App Chat + QuickBooks Online + Marketing + Custom SMS

MANAGE PLAN: $179/m - Unlimited Users - GROW PLAN Features + Customizable Reports + Employee GPS Map Tracking + Online Booking on your Website

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Key Features of HouseCall Pro

  • Invoicing
  • Dispatch Management
  • Job Management
  • QuickBooks Integration
  • Scheduling
  • Technician Management
  • Payment Processing
  • Customer Tagging
  • Customer Postcard Marketing
  • Google Calendar integration
  • Custom SMS Notifications
  • Appointment reminders
  • Customer History

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Linux, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Canada, United States
Supported Languages
English
Support Options
Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Benefits

HouseCall Pro delivers premium features packaged in an extremely easy to use interface on mobile and web. What separates HouseCall Pro from the rest is its seamless user experience-driven look and feel. Even for the most technologically adverse individuals, HouseCall Pro makes it easy to digitize and mobilize your business.

Who is HouseCall Pro For?



  • Experience level: Beginner to advanced
  • Industry: Professional service-based businesses such as plumbing, cleaning, electrical services, appliance repair, window washing, HVAC, home inspection, landscaping, junk removal, moving services, pest control, pool and spa maintenance, auto detailing, tutoring, pet care, personal fitness, babysitting, tax and accounting, and financial planning
  • Business size: Freelancers, small businesses
  • Departments/roles: Business owners, staff
  • Budget/point: Starts Free
  • Example customers: All American Plumbing, Warner Carpet & Tile, Wood House Cleaning, and Local SD Painting
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Alternatives to HouseCall Pro

GetApp Analysis

HouseCall Pro is a cloud-based field service management software that allows service professionals to run their business from anywhere – a web portal in their home office or on their smartphone while out in the field. It’s an all-in-one solution that covers job management, quotes/estimates, scheduling, dispatching, billing and invoicing, payment processing, customer management, electronic signature capture, and service history tracking.

Built for service contractors and professionals, HouseCall Pro’s notable features include contractor profiles, Google Calendar integration, customer database, messaging, GPS tracking, live maps, mobile payment, automated invoicing, postcard marketing, and email remarketing.

HouseCall Pro seamlessly integrates with HouseCall, the free customer booking app that can be downloaded to phones to make it easy for them to book a service with your company.

What is HouseCall Pro?

Managing a field service operation can be tricky, considering lost or misplaced job orders, quotes or estimates not equivalent to the actual job scope, and field technicians trapped in traffic or stalled by a vehicle mishap, among others. There’s also the paperwork to contend with at the end of the day so clients send their payments on time.

HouseCall Pro is a business management solution for companies engaged in home and field services. It’s an end-to-end automation platform that takes care of your entire workflow – from job scheduling to dispatch, from customer management to quotes and payment processing. It keeps paperwork to a minimum and helps you focus on growing your business instead of chasing non-paying customers.

Main Features

Scheduling and Dispatch

When a customer books a job order with your company via the HouseCall app, you’re immediately notified. The booking app allows them to send you photos of the job site to illustrate the service they need done. This, in turn, lets you accurately estimate the job’s cost. All booked jobs are stored in Google Calendar, which you can check anytime via HouseCall Pro for daily, weekly, or monthly schedules.

If you work with other fieldworkers, the dispatch and scheduling feature allows you to assign jobs to available technicians in a just few clicks. Job details are sent to them, and last-minute updates can be pushed to their devices in real time. No more texting, emailing, or calling just so everyone’s on the same page.

HouseCall Pro also has a GPS functionality that lets you schedule urgent work orders based on a technician’s proximity to a customer’s location. Live maps enable fieldworkers to save on travel time and fuel costs.

Customer Management

Contacting a customer while not tracking the jobs you’ve completed for them can easily turn into an embarrassing situation for you and a frustrating experience for them.

With HouseCall Pro, customer records, jobs, invoices, and communications are stored in your private cloud, making it easy to manage your customer database and keep track of job histories. Tags can be used to organize the database and make searches faster.

Invoicing and Payment Processing

When a job is marked as complete, HouseCall Pro lets you send automated email invoices straight from your phone. Customers can then pay by credit card online or send payment via other methods your business supports such as cash, through a collection facility, bank transfers, and so on.

It also allows you to process payments at a flat rate of 2.69% + $0.30 while on site. Simply key in or scan the customer’s debit/credit card and capture their e-signature. HouseCall Pro integrates with QuickBooks Online to simplify your accounting processes.

Postcard Marketing and Email Remarketing

To keep you top of mind with your customers, HouseCall Pro’s postcard marketing feature enables you to send custom postcards at $0.65 apiece, while “thank you” and reminder emails come at no cost.

You can also attract new customers by getting your business featured on a HouseCall consumer marketplace in your chosen service area. The review system can work to your advantage because people who post reviews are real customers.

Messaging and Communication

HouseCall Pro’s built-in messaging system allows you to communicate with customers and with staff on site. A customer can ask for a quote and attach photos of the job. They get notified for each job order that's booked and confirmed. OMW alerts are sent to them the moment their technician pushes the On My Way button on his/her phone. They also automatically receive invoices via email for completed jobs, as well as reminders and “thank you” emails.

Dispatch admins can send updates to technicians any time, and fieldworkers can message the home office if any problems arise on the job site or while on their way to the site.

Integrations

HouseCall Pro carries ready-made integrations with QuickBooks Online and Google Calendar.

Pricing

HouseCall Pro offers three subscription plans: Free, Grow, and Manage. Free includes baseline features and if for user. Grow costs $69 per month on a bi-annual subscription basis and accommodates up to ten users. Manage costs $175 per month and is for an unlimited number of users.

All plans include features such as apps for iOS and Android devices, and the web, real-time dispatching, QuickBooks Online and Google Calendar integration, GPS vehicle tracking, and a customer booking app. Grow and Manage plans have an additional one-time setup fee of $99.

For Enterprise features, additional information can be obtained by calling the HouseCall Pro sales department.

Bottom Line

  • All-in-one field service management tool that covers tasks such as scheduling and dispatching, GPS tracking, invoicing, payment processing, and more
  • Mobile app that technicians can take to job sites for up-to-date job details
  • Marketing feature that lets you send customized cards and keep you top of mind with customers
  • E-signature functionality to easily capture customer signatures
  • Includes apps for the web, Androids, and iOS devices