HouseCall Pro Pricing, Features, Reviews & Comparison of Alternatives

HouseCall Pro Reviews

HouseCall Pro

The Premier Field Service Management and Marketing Solution

4.67/5 (251 reviews)
4,405     1,213

HouseCall Pro is offered at a competitive low cost and supports professionals with all aspects of their daily workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the HouseCall consumer booking app.

HouseCall Pro is a full-service tool that enables service professionals to run their entire business on their smartphone and complimentary web portal. The app is offered at a competitive low cost and supports service professionals with all aspects of their workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the HouseCall consumer booking app.

HouseCall Pro levels the playing field by arming small businesses with high-tech tools at the most competitive low cost to better compete in the marketplace and is ideal for businesses with 1 to 30 employees. It saves time, money and provides a customer remarketing tool that has strong potential to, on average, double the number of jobs for the service professional. With over 30+ vertical offerings for home service needs, HouseCall Pro is the easiest way to take control and organize a business.

This all-in-one tool allows professionals to offer their customers something their competitors are not able to. HouseCall Pro allows businesses to move away from pen & paper to digital, streamlining their workflow and operations. Best of all, it's affordable and it even assists in helping small businesses transfer and import their existing client database with ease.
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HouseCall Pro Reviews (251)

Latest reviews

 Good program needs some work! Automatic post card mailing is flawed

Good program overall, the App is great! The main reason we purchased this program was for the post card function. Great idea but unfortunately it only sends post cards to the physical address, not the mailing/billing address. I have contacted them and they are aware of the problem, but are giving ...

Read the full review
Reviewed 5 days ago by Jesse Clark

 

 I tried EVERYTHING else!

I literally tried every CRM/field service software out there! I spent 4 weeks researching different products and used the free trial periods of 18 companies.... None of them compared to HouseCall Pro! So easy to use, but if you need help, their support team is "johnny on the spot"and super ...

Read the full review
Reviewed 5 days ago by Ab Meiller

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HouseCall Pro Category Leaders

Reviews
Integrations
Mobile
Media
Security

#1 in Field Service Management (FSM)

View full ranking
87
17
17
18
16
19

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

HouseCall Pro Screenshots (9)

HouseCall Pro screenshot: HouseCall Pro is an all-in-one tool to help you take control of your business. For scheduling, dispatching, GPS tracking, payment processing, and marketing, we've got you covered.HouseCall Pro screenshot: Notify your team directly on their phone when you schedule a job. Employee permissions will allow you to control what they see.HouseCall Pro screenshot: Personalize your company reporting, tracking your most important metrics. Stay up to date with necessary information to help grow your business. HouseCall Pro screenshot: HouseCall Pro automatically creates and sends invoices and receipts after a job is completed. Print directly from the application or directly send your customer an emailed invoice.HouseCall Pro screenshot: Want to take payment out in the field? HouseCall Pro's application allows your technicians to take payment out in the field at a flat, 2.69% + $0.30 per transaction, as well as accept other payment options.HouseCall Pro screenshot: Need to tell your customer you may be slightly later than expected? HouseCall Pro In-app Chat allows you or your technicians contact your customers using the HouseCall Pro ap.  It also allows you to directly contact your employees if something comes up. HouseCall Pro screenshot: HouseCall Pro allows professionals to create email and postcard marketing campaigns. Send customized relevant emails reminding your customers they're due for another service. HouseCall Pro screenshot: HouseCall Pro has a seamless Google maps integration which allows pros to manage technicians with real-time GPS tracking as well as job process updates, syncing in real-time across all devices.HouseCall Pro screenshot: With the ability to get booked online, HouseCall Pro has given you another outlet for more business. Customers can book you online through the HouseCall consumer application once you have created your custom price lists as well as open time slots.

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Linux, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Canada, United States
Supported Languages
English
Support Options
Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

HouseCall Pro Pricing

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

FREE PLAN: 1 User - Baseline Features

START PLAN: $35/m - 1 User - Baseline Features + Postcard & Email Marketing + Live Chat Support

GROW PLAN: $89/m - Unlimited Users - Baseline Features + Company In-App Chat + QuickBooks Online + Marketing + Custom SMS

MANAGE PLAN: $179/m - Unlimited Users - GROW PLAN Features + Customizable Reports + Employee GPS Map Tracking + Online Booking on your Website

Competitors Pricing

GoServicePro

Starting from: $45.00/month
Pricing model: Subscription

Bella FSM

Starting from: $59.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Kickserv

Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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Key Features of HouseCall Pro

  • Invoicing
  • Dispatch Management
  • Job Management
  • QuickBooks Integration
  • Scheduling
  • Technician Management
  • Payment Processing
  • Customer Tagging
  • Customer Postcard Marketing
  • Google Calendar integration
  • Custom SMS Notifications
  • Appointment reminders
  • Customer History

Benefits

HouseCall Pro delivers premium features packaged in an extremely easy to use interface on mobile and web. What separates HouseCall Pro from the rest is its seamless user experience-driven look and feel. Even for the most technologically adverse individuals, HouseCall Pro makes it easy to digitize and mobilize your business.

Alternatives to HouseCall Pro

GetApp Analysis

HouseCall Pro is a cloud-based field service management software that allows service professionals to run their business from anywhere – a web portal in their home office or on their smartphone while out in the field. It’s an all-in-one solution that covers job management, quotes/estimates, scheduling, dispatching, billing and invoicing, payment processing, customer management, electronic signature capture, and service history tracking.

Built for service contractors and professionals, HouseCall Pro’s notable features include contractor profiles, Google Calendar integration, customer database, messaging, GPS tracking, live maps, mobile payment, automated invoicing, postcard marketing, and email remarketing.

HouseCall Pro seamlessly integrates with HouseCall, the free customer booking app that can be downloaded to phones to make it easy for them to book a service with your company.

What is HouseCall Pro?

Managing a field service operation can be tricky, considering lost or misplaced job orders, quotes or estimates not equivalent to the actual job scope, and field technicians trapped in traffic or stalled by a vehicle mishap, among others. There’s also the paperwork to contend with at the end of the day so clients send their payments on time.

HouseCall Pro is a business management solution for companies engaged in home and field services. It’s an end-to-end automation platform that takes care of your entire workflow – from job scheduling to dispatch, from customer management to quotes and payment processing. It keeps paperwork to a minimum and helps you focus on growing your business instead of chasing non-paying customers.

Main Features

Scheduling and Dispatch

When a customer books a job order with your company via the HouseCall app, you’re immediately notified. The booking app allows them to send you photos of the job site to illustrate the service they need done. This, in turn, lets you accurately estimate the job’s cost. All booked jobs are stored in Google Calendar, which you can check anytime via HouseCall Pro for daily, weekly, or monthly schedules.

If you work with other fieldworkers, the dispatch and scheduling feature allows you to assign jobs to available technicians in a just few clicks. Job details are sent to them, and last-minute updates can be pushed to their devices in real time. No more texting, emailing, or calling just so everyone’s on the same page.

HouseCall Pro also has a GPS functionality that lets you schedule urgent work orders based on a technician’s proximity to a customer’s location. Live maps enable fieldworkers to save on travel time and fuel costs.

Customer Management

Contacting a customer while not tracking the jobs you’ve completed for them can easily turn into an embarrassing situation for you and a frustrating experience for them.

With HouseCall Pro, customer records, jobs, invoices, and communications are stored in your private cloud, making it easy to manage your customer database and keep track of job histories. Tags can be used to organize the database and make searches faster.

Invoicing and Payment Processing

When a job is marked as complete, HouseCall Pro lets you send automated email invoices straight from your phone. Customers can then pay by credit card online or send payment via other methods your business supports such as cash, through a collection facility, bank transfers, and so on.

It also allows you to process payments at a flat rate of 2.69% + $0.30 while on site. Simply key in or scan the customer’s debit/credit card and capture their e-signature. HouseCall Pro integrates with QuickBooks Online to simplify your accounting processes.

Postcard Marketing and Email Remarketing

To keep you top of mind with your customers, HouseCall Pro’s postcard marketing feature enables you to send custom postcards at $0.65 apiece, while “thank you” and reminder emails come at no cost.

You can also attract new customers by getting your business featured on a HouseCall consumer marketplace in your chosen service area. The review system can work to your advantage because people who post reviews are real customers.

Messaging and Communication

HouseCall Pro’s built-in messaging system allows you to communicate with customers and with staff on site. A customer can ask for a quote and attach photos of the job. They get notified for each job order that's booked and confirmed. OMW alerts are sent to them the moment their technician pushes the On My Way button on his/her phone. They also automatically receive invoices via email for completed jobs, as well as reminders and “thank you” emails.

Dispatch admins can send updates to technicians any time, and fieldworkers can message the home office if any problems arise on the job site or while on their way to the site.

Integrations

HouseCall Pro carries ready-made integrations with QuickBooks Online and Google Calendar.

Pricing

HouseCall Pro offers three subscription plans: Free, Grow, and Manage. Free includes baseline features and if for user. Grow costs $69 per month on a bi-annual subscription basis and accommodates up to ten users. Manage costs $175 per month and is for an unlimited number of users.

All plans include features such as apps for iOS and Android devices, and the web, real-time dispatching, QuickBooks Online and Google Calendar integration, GPS vehicle tracking, and a customer booking app. Grow and Manage plans have an additional one-time setup fee of $99.

For Enterprise features, additional information can be obtained by calling the HouseCall Pro sales department.

Bottom Line

  • All-in-one field service management tool that covers tasks such as scheduling and dispatching, GPS tracking, invoicing, payment processing, and more
  • Mobile app that technicians can take to job sites for up-to-date job details
  • Marketing feature that lets you send customized cards and keep you top of mind with customers
  • E-signature functionality to easily capture customer signatures
  • Includes apps for the web, Androids, and iOS devices

Videos

Jesse Clark

Good program needs some work! Automatic post card mailing is flawed

21/03/2017

Good program overall, the App is great! The main reason we purchased this program was for the post card function. Great idea but unfortunately it only sends post cards to the physical address, not the mailing/billing address. I have contacted them and they are aware of the problem, but are giving no indication of when and if this will be fixed.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ab Meiller

I tried EVERYTHING else!

21/03/2017

I literally tried every CRM/field service software out there! I spent 4 weeks researching different products and used the free trial periods of 18 companies.... None of them compared to HouseCall Pro! So easy to use, but if you need help, their support team is "johnny on the spot"and super friendly. Everyone working for me loves HouseCall Pro. I can't recommend this company enough!! Incredible!!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kevin Cole

...Yet another amazing feature!

20/03/2017

Couldn't run my business without it! My clients love it, and my staff love it. You guys are doing an incredible job, always implementing innovative and improved features and enhancements. Well done to my back office team!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Joseph Barnhardt

Happy Family

19/03/2017

Since when been in business and been using this software our business has grown and we have established ourselves as a professional cleaning business as HouseCall Pro has helped in so many ways! A must have for anyone in the service business! Once we're one happy Family! Family First Cleaning & Janitorial Services

Pros

Every thing about this is a pro!

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering HouseCall Pro

Add an inventory feature, and supply list each job that is visible

Source: Capterra
Helpful?   Yes   No
Read more
Chet Ullrich

Thank you is all I can say.

19/03/2017

We demand great things from this software. Still we reach out and ask constantly for things, this company always responds and lets us know what is in the works. They are a really big blessing for us. You should give them a shot at partnering with your business... Though it isn't perfect, you won't be disappointed.!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bo Gorska

Great software

19/03/2017

Love it , easy to use, Invoicing & CC connection is the best . Consumers can pay and you don't have to keep CC info. Awesome

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Michael Harrison

Best product on the market

13/03/2017

I love this product. I can't stand computers but this program is very easy to use. We could not be happier. All employees enjoy a house call pro, and our customers love the text that are sent to let them know we are coming .

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Mack

THE BEST EVER

06/03/2017

We are a small hvac company that is 16 years old and have spent literally over 10k on big clunky software programs to keep a database with previous service records of our customers. One day my carpet cleaner was coming and I got a text message confirming the appointment and another one when he was on his way. I WAS FLOORED. This is a HUGE issue in our business. Having to often to make 2 hour windows for arrival times with our customers. Times are changing, they are NOT receptive to this anymore. Housecall is amazing, honestly. There hasn't been a single thing that has helped our business more than Housecall. It's easy to set up, it's easy for the techs, NOT MORE WRITING DOWN EQUIPMENT SERIAL/MODEL #'s, they just take a picture. I could go on and on but it really has made a huge difference for me. Even the older guys that aren't literate on computers can use this program. I never thought I would see the day when I ran a paperless scheduling system, it was my goal but never a reality. I almost don't want to write reviews because I don't want my competitors to know, seriously!!!! AND IT'S AFFORDABLE. I use to spend my day writing tags, writing appointments manually in a book, sending out invoices and receipts, mailing or delivering estimates and writing thank you notes. No one ever asks me whats on the books this week, I ALWAYS have equipment info to order parts. I was on the verge of hiring a second person now I'm actually free to spend more time marketing and if you are a small business like us, you will know exactly what I am talking about. And the BEST thing is you can ease into it. Not everyone in the trades is computer literate but you can ease everyone in at their speed and make it work. Truly, this is where I appreciate technology the most.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Stanford Restoration

Amazing Program!

06/03/2017

We had an out of date expensive program that we had to lease, and we made the switch to House Call. The only thing we're mad about is that we didn't do it sooner! This program has incredible features, from payments to postcards, and the customer service is even more amazing! This program rocks.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brian Foster

Great for small service companies

06/03/2017

So far it's been great. My only beef is that I would like to be able to speak with a customer service rep rather then message back and forth. I've called customer service on 2 occasions, left 2 messages and haven't received a call back as of yet. I don't expect one at this point either as it is over a week later.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more

Who is HouseCall Pro For?



  • Experience level: Beginner to advanced
  • Industry: Professional service-based businesses such as plumbing, cleaning, electrical services, appliance repair, window washing, HVAC, home inspection, landscaping, junk removal, moving services, pest control, pool and spa maintenance, auto detailing, tutoring, pet care, personal fitness, babysitting, tax and accounting, and financial planning
  • Business size: Freelancers, small businesses
  • Departments/roles: Business owners, staff
  • Budget/point: Starts Free
  • Example customers: All American Plumbing, Warner Carpet & Tile, Wood House Cleaning, and Local SD Painting
Read the full GetApp Analysis