HR Acuity vs Paychex Flex Comparison

Overview

The employee relations & investigation solution that companies trust to help them track, investigate and analyze issues the right way.

Paychex Flex is a cloud-based payroll management platform which helps users manage payroll processing with automatic payroll...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

(30)

5

4

3

2

1

15

11

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

429

310

156

43

36

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Their ability to be innovative in addressing our challenges is much appreciated. Their response time to inquires is quick and resolute.
I refer to the date that entered for me and my entire team. Overall quality and ease of use is wonderful.
I appreciate that the integration was fairly easily accomplished, the customer service is fantastic and the HR Acuity Round Table discussions are extremely relevant and informational.

Pros

They have been extremely helpful and if not available when you call, they are very quick to return a call and help you find resolution to your questions.
Even from the beginning, I was happy with the supportive service I received. I made some errors during input and was pleased with the help I received.
This software is awesome for small businesses. It's cost effective, easy to use and has lots of free trainings to learn the software.

Cons

It has been a struggle to find the time and a organized way to track employee relation conversations and FMLA.
HR Acuity has helped us centralize and digitize the documentation of our HR complaints and investigations.
It would help if you could reopen cases and also delete documents that are attached to the wrong closed case in error.

Cons

Just about everything else. Its not user-friendly, its customer service is terrible and we get so many complaints for employees, as the admin I have limited resources to help.
I had a customer service person later in my contract who literally ignored me. Paychex messed up tax withholding for every aspect of government, for both of my business locations.
I have been running payroll and in HR for over 17 years so have used many payroll services and Paychex is the absolute WORST - can't wait to switch.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features27
  • API
  • Accounting Integration
  • Applicant Tracking
  • Attendance Tracking
  • Automatic Backup
  • Automatic Notifications
  • Background Screening
  • Benchmarking
  • Case Management
  • Collaborative Review
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact History
  • Content Repository
  • Customizable Reporting
  • Document Review
  • Document Templates
  • Email Notifications
  • Employee Onboarding
  • Fraud Detection
  • General Ledger
  • HR Management
  • Incident Management
  • Interview Scheduling
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Knowledge Base Management
  • Payroll Management
  • Permission Management
  • Records Management
  • Recruitment Management
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Template Management
  • Time Clock Integration
  • User Management
  • Total features18
  • API
  • Accounting Integration
  • Applicant Tracking
  • Attendance Tracking
  • Automatic Backup
  • Automatic Notifications
  • Background Screening
  • Benchmarking
  • Case Management
  • Collaborative Review
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact History
  • Content Repository
  • Customizable Reporting
  • Document Review
  • Document Templates
  • Email Notifications
  • Employee Onboarding
  • Fraud Detection
  • General Ledger
  • HR Management
  • Incident Management
  • Interview Scheduling
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Knowledge Base Management
  • Payroll Management
  • Permission Management
  • Records Management
  • Recruitment Management
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Template Management
  • Time Clock Integration
  • User Management

Integrations

  • Total integrationsN/A
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit
  • Total integrations27
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

HR Acuity vs. Paychex Flex

See how HR Acuity and Paychex Flex stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.