iTouchVision HR Helpdesk vs Shortlist Comparison

Overview

HR Helpdesk and Case Management is a platform that enables you to manage employees requests (salary enquiries, holidays,...

Shortlist is a beautiful, simple, easy to use contractor management software. We make it easy for companies to on-board,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£19.98/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

(1)

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.6

(42)

5

4

3

2

1

32

7

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Pros

I think my absolute favorite part of working with Shortlist though has been the amazing team of people devoted to helping ensure that we have the best product to work with.
Most of all the customer service experience has been amazing and we are very happy with our relationship with the Shortlist team who are always on hand to solve any problems.
Software is great, customer service is great, excited to see it continue to improve and grow.

Cons

Cons

Takes 2-3 weeks to process and with holidays can delay payments longer. Customer services is UNREACHABLE at times, only a chat function with NO phone number to contact.
Shortlist does have limited reporting and project-tracking features.
Requires some change management to get people to use the tool, but is about 1% of the change needed verses other eProcurement or eSourcing tools, given how clunky and difficult they are to use.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features2
  • API
  • Accounting Integration
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Bid Management
  • Campaign Planning
  • Case Management
  • Collaborative Review
  • Collaborative Workspace
  • Communication Management
  • Configurable Workflow
  • Contractor Management
  • Credit Card Integration
  • Custom Forms
  • Customer Database
  • Customizable Reporting
  • Digital Signature
  • Document Review
  • Document Storage
  • Electronic Payments
  • Email Distribution
  • Email Integration
  • Email Tracking
  • File Management
  • Forms Management
  • Instant Messaging
  • Invoice Management
  • Invoice Processing
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Partner Management
  • Permission Management
  • Portfolio Management
  • Process Control
  • Procurement Management
  • Quote Management
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Requirements Management
  • Resume Database
  • Search Functionality
  • Spend Analysis
  • Subcontractor Management
  • Summary Reports
  • Supplier Management
  • Vendor Management
  • Total features61
  • API
  • Accounting Integration
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Bid Management
  • Campaign Planning
  • Case Management
  • Collaborative Review
  • Collaborative Workspace
  • Communication Management
  • Configurable Workflow
  • Contractor Management
  • Credit Card Integration
  • Custom Forms
  • Customer Database
  • Customizable Reporting
  • Digital Signature
  • Document Review
  • Document Storage
  • Electronic Payments
  • Email Distribution
  • Email Integration
  • Email Tracking
  • File Management
  • Forms Management
  • Instant Messaging
  • Invoice Management
  • Invoice Processing
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Partner Management
  • Permission Management
  • Portfolio Management
  • Process Control
  • Procurement Management
  • Quote Management
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Requirements Management
  • Resume Database
  • Search Functionality
  • Spend Analysis
  • Subcontractor Management
  • Summary Reports
  • Supplier Management
  • Vendor Management

Integrations

  • Total integrations3
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit
  • Total integrations6
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iTouchVision HR Helpdesk vs. Shortlist

See how iTouchVision HR Helpdesk and Shortlist stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.