Hyphen vs BirdEye Comparison

Overview

Betterworks Engage provides mobile-friendly employee surveys, pulse polls and bottom-up employee conversations combined with...

BirdEye is a reputation management software which helps businesses collect, monitor & market customer reviews with social...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$2.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(39)

5

4

3

2

1

28

10

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

5

4

3

2

1

271

30

7

5

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I would also like to highlight the tireless efforts of the Hyphen team in answering any questions we have. They go above and beyond to ensure our use of the system is as seamless as possible.
The ease of setting up surveys, response from their team, and roll out of the surveys has been fantastic. Gathering and reviewing the data is also very easy but time-consuming.
The customer service has been great and very supportive to what we are looking to achieve.

Pros

Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms.
M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.
BirdEye is a great, one-stop shop of solutions for SMBs who want to generate more reviews and manage their online location data – at an affordable annual subscription cost.

Cons

Before Hyphen, we were knee deep in comments with no additional insight; which put us in a terrible place. We'd given our employees a voice, but we didn't know who was speaking.
Some of the things in the tool set up are quite confusing: there are 3 ways of checking participation and users have a lot of questions about that.
There was an overly ambitios anonymity filter that was removing a lot of my responses, but again, as soon as I reported the issue, the team immediately fixed the problem.

Cons

Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing.
  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features26
  • 360 Degree Feedback
  • API
  • Action Planning
  • Activity Dashboard
  • Assignment Management
  • Benchmarking
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Scheduling
  • Chat
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Content Management
  • Conversion Rate Optimization
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customizable Branding
  • Customizable Categories
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Drag & Drop Interface
  • Email Alerts
  • Email Templates
  • Employee Communities
  • Employee Onboarding
  • Employee Reward Programs
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Heatmap
  • Issue Management
  • Keyword Tracking
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Multiple Format Support
  • Online Forums
  • Performance Appraisal
  • Performance Reports
  • Predictive Analytics
  • Progress Tracking
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SEO Management
  • SMS Integration
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Total features53
  • 360 Degree Feedback
  • API
  • Action Planning
  • Activity Dashboard
  • Assignment Management
  • Benchmarking
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Scheduling
  • Chat
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Content Management
  • Conversion Rate Optimization
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customizable Branding
  • Customizable Categories
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Drag & Drop Interface
  • Email Alerts
  • Email Templates
  • Employee Communities
  • Employee Onboarding
  • Employee Reward Programs
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Heatmap
  • Issue Management
  • Keyword Tracking
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Multiple Format Support
  • Online Forums
  • Performance Appraisal
  • Performance Reports
  • Predictive Analytics
  • Progress Tracking
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SEO Management
  • SMS Integration
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics
  • Website Integration

Integrations

  • Total integrations5
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit
  • Total integrations83
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hyphen vs. BirdEye

See how Hyphen and BirdEye stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.