Hyphen vs Qualtrics EmployeeXM Comparison

Overview

Betterworks Engage provides mobile-friendly employee surveys, pulse polls and bottom-up employee conversations combined with...

Qualtrics EmployeeXM is an employee engagement platform designed to identify key drivers for worker productivity, engagement,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$2.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(39)

5

4

3

2

1

28

10

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.7

(59)

5

4

3

2

1

43

14

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I would also like to highlight the tireless efforts of the Hyphen team in answering any questions we have. They go above and beyond to ensure our use of the system is as seamless as possible.
The ease of setting up surveys, response from their team, and roll out of the surveys has been fantastic. Gathering and reviewing the data is also very easy but time-consuming.
The customer service has been great and very supportive to what we are looking to achieve.

Pros

The ease of use for those that aren't quite up to speed technologically was probably most impressive outside of the actual reporting. Great bang for the buck.
We get good support and support team is extremely knowledgeable and very helpful and friendly.
While I don't work as a researcher, I have used many different survey softwares throughout my career and what I love about Qualtrics is that it's smarter than the rest while still easy to use.

Cons

Before Hyphen, we were knee deep in comments with no additional insight; which put us in a terrible place. We'd given our employees a voice, but we didn't know who was speaking.
Some of the things in the tool set up are quite confusing: there are 3 ways of checking participation and users have a lot of questions about that.
There was an overly ambitios anonymity filter that was removing a lot of my responses, but again, as soon as I reported the issue, the team immediately fixed the problem.

Cons

Customer service was horrible -- not the people on the other line but the wait times - sometimes up to 2 hours being on hold and then not getting a call back or email response.
I have had trouble contacting customer service in the past.
I ran a survey with 7 different multiple choice entries. I used the automatic choices, but it was difficult to find what I wanted because they were not alpha order.
  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features26
  • 360 Degree Feedback
  • API
  • Action Planning
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Applicant Tracking
  • Benchmarking
  • Compensation Management
  • Competency Management
  • Content Library
  • Contractor Management
  • Customizable Categories
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Employee Communities
  • Employee Database
  • Employee Onboarding
  • Employee Reward Programs
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Heatmap
  • Individual Development Plans
  • Multi-Channel Communication
  • Multiple Format Support
  • Online Forums
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Progress Tracking
  • Pulse Surveys
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Recruitment Management
  • Reporting & Statistics
  • Risk Alerts
  • Role-Based Permissions
  • Self Service Portal
  • Self-Appraisals
  • Sentiment Analysis
  • Skills Tracking
  • Succession Planning
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Training Management
  • Training Record Management
  • Trend Analysis
  • Total features37
  • 360 Degree Feedback
  • API
  • Action Planning
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Applicant Tracking
  • Benchmarking
  • Compensation Management
  • Competency Management
  • Content Library
  • Contractor Management
  • Customizable Categories
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Employee Communities
  • Employee Database
  • Employee Onboarding
  • Employee Reward Programs
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Heatmap
  • Individual Development Plans
  • Multi-Channel Communication
  • Multiple Format Support
  • Online Forums
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Progress Tracking
  • Pulse Surveys
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Recruitment Management
  • Reporting & Statistics
  • Risk Alerts
  • Role-Based Permissions
  • Self Service Portal
  • Self-Appraisals
  • Sentiment Analysis
  • Skills Tracking
  • Succession Planning
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Training Management
  • Training Record Management
  • Trend Analysis

Integrations

  • Total integrations5
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit
  • Total integrations16
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hyphen vs. Qualtrics EmployeeXM

See how Hyphen and Qualtrics EmployeeXM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.