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Hyphen vs Spidergap Comparison

Overview

Betterworks Engage provides mobile-friendly employee surveys, pulse polls and bottom-up employee conversations combined with...

Make a measurable impact with 360° Feedback. Spidergap makes it easy to set-up 360° Feedback assessments and customize to...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$2.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$12.50/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(39)

5

4

3

2

1

28

10

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.8

(84)

5

4

3

2

1

66

17

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I would also like to highlight the tireless efforts of the Hyphen team in answering any questions we have. They go above and beyond to ensure our use of the system is as seamless as possible.
The ease of setting up surveys, response from their team, and roll out of the surveys has been fantastic. Gathering and reviewing the data is also very easy but time-consuming.
The customer service has been great and very supportive to what we are looking to achieve.

Pros

Things that I like in this tool are setting up is easy, user friendly and customer support guys are very professional. They provide free trial set up which is very useful before choosing a tool.
I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use.
Free trial, prices for paid plans are good, has great reports and is very easy to use. Support is always very helpful.

Cons

Before Hyphen, we were knee deep in comments with no additional insight; which put us in a terrible place. We'd given our employees a voice, but we didn't know who was speaking.
Some of the things in the tool set up are quite confusing: there are 3 ways of checking participation and users have a lot of questions about that.
There was an overly ambitios anonymity filter that was removing a lot of my responses, but again, as soon as I reported the issue, the team immediately fixed the problem.

Cons

Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.).
We were having some issues and conflicts, by doing this survey across the board we were able to identify areas with needed reassessing and change.
Only one tiny problem : need to have a function where we can send reminder individually.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review19 days ago

Key features

  • Total features26
  • 360 Degree Feedback
  • API
  • Access Control
  • Action Planning
  • Authentication
  • Customizable Branding
  • Customizable Categories
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Employee Communities
  • Employee Onboarding
  • Employee Reward Programs
  • Employee Self Service
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Gamification
  • HR Management
  • Heatmap
  • Multi-Channel Communication
  • Multiple Format Support
  • Online Forums
  • Performance Appraisal
  • Predictive Analytics
  • Projections
  • Question Library
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Role-Based Permissions
  • Self-Appraisals
  • Summary Reports
  • Surveys & Feedback
  • Trend Analysis
  • Total features19
  • 360 Degree Feedback
  • API
  • Access Control
  • Action Planning
  • Authentication
  • Customizable Branding
  • Customizable Categories
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Employee Communities
  • Employee Onboarding
  • Employee Reward Programs
  • Employee Self Service
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Gamification
  • HR Management
  • Heatmap
  • Multi-Channel Communication
  • Multiple Format Support
  • Online Forums
  • Performance Appraisal
  • Predictive Analytics
  • Projections
  • Question Library
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Role-Based Permissions
  • Self-Appraisals
  • Summary Reports
  • Surveys & Feedback
  • Trend Analysis

Integrations

  • Total integrations5
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Recruit
  • Total integrations1
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Recruit

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hyphen vs. Spidergap

See how Hyphen and Spidergap stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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