Hyphen Features

Hyphen

Real-time feedback & engagement at team or company level

4.67/5 (39 reviews)

Hyphen Feature Summary

  • Cultural alignment
  • Employee alignment
  • Employee awards
  • Feedback management
  • Performance management
  • Rewards program
  • Social recognition
  • Surveys
  • Real-time feedback & engagement
  • Multiple formats: polls, open questions, comments
  • Community-based, zero-tolerance moderation
  • Gamification to increase user engagement
  • Private groups to empower teams
  • Anonymous
  • Slice & dice analytics including trends
  • Moderation
  • Industry benchmarking
  • Executive badges / official posts
  • Administration
  • Flagged content control
  • Bottom-up engagement

Competitor Feature Comparison

360 Degree Feedback
API
Access Control
Action Planning
Activity Dashboard
Automatic Notifications
Calendar Management
Charting
Collaboration Tools
Commenting
Custom Fields
Customizable Branding
Customizable Categories
Customizable Questions
Customizable Reporting
Data Import
Document Storage
Email Alerts
Email Notifications
Employee Communities
Employee Database
Employee Onboarding
Employee Portal
Employee Profile
Employee Reward Programs
Engagement Analytics
Feedback Collection
Feedback Management
Gamification
Heatmap
Multi-Channel Communication
Multiple Format Support
Online Forums
Organizational Charting
Performance Appraisal
Permission Management
Predictive Analytics
Real Time Analytics
Real Time Data
Real Time Notifications
Role-Based Permissions
SSL Security
Secure Data Storage
Summary Reports
Surveys & Feedback
Trend Analysis
Learn moreCompare App
360 Degree Feedback
API
Access Control
Action Planning
Activity Dashboard
Automatic Notifications
Calendar Management
Charting
Collaboration Tools
Commenting
Custom Fields
Customizable Branding
Customizable Categories
Customizable Questions
Customizable Reporting
Data Import
Document Storage
Email Alerts
Email Notifications
Employee Communities
Employee Database
Employee Onboarding
Employee Portal
Employee Profile
Employee Reward Programs
Engagement Analytics
Feedback Collection
Feedback Management
Gamification
Heatmap
Multi-Channel Communication
Multiple Format Support
Online Forums
Organizational Charting
Performance Appraisal
Permission Management
Predictive Analytics
Real Time Analytics
Real Time Data
Real Time Notifications
Role-Based Permissions
SSL Security
Secure Data Storage
Summary Reports
Surveys & Feedback
Trend Analysis
Visit WebsiteCompare App
360 Degree Feedback
API
Access Control
Action Planning
Activity Dashboard
Automatic Notifications
Calendar Management
Charting
Collaboration Tools
Commenting
Custom Fields
Customizable Branding
Customizable Categories
Customizable Questions
Customizable Reporting
Data Import
Document Storage
Email Alerts
Email Notifications
Employee Communities
Employee Database
Employee Onboarding
Employee Portal
Employee Profile
Employee Reward Programs
Engagement Analytics
Feedback Collection
Feedback Management
Gamification
Heatmap
Multi-Channel Communication
Multiple Format Support
Online Forums
Organizational Charting
Performance Appraisal
Permission Management
Predictive Analytics
Real Time Analytics
Real Time Data
Real Time Notifications
Role-Based Permissions
SSL Security
Secure Data Storage
Summary Reports
Surveys & Feedback
Trend Analysis
Visit WebsiteCompare App

Mobile apps

iOS App


3 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


72 reviews

Hyphen Feature Reviews

25 reviewers had the following to say about Hyphen's features:

Johanna Hernandez

Hyphen Review

2019-08-21

We are working on improving our organizational culture, achieving alignment in our vision, mission, and priorities, and improving recruitment & retention of specific segments.

Pros

The software gave us this amazing way to reconnect with our employees after a long time of no engagement.

Cons

For many good reasons, it's not possible to export all of your data at once, however, the customer service team worked with me to get just what I needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathalie LALLET

Employee engagement, the Hyphen way!

2017-02-21

Great reporting content and format, no analytical expertise needed!

Pros

most easy tool to measure and drive employee engagement

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jacob Cripps

A great system to identify employee trends and attitudes!

2019-12-18

We use Hyphen to conduct our twice annual employee survey.

Pros

Hyphen is an easy to use system.

Cons

While the reporting features present the data in an easy to read and accessible manner, it is slightly limited in it's exporting features.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Hyphen


Hey Jacob, thanks for carving out some time to give us a review, appreciate it! Yeah, the exporting can be tough, we brought this up to product to map out and look for areas we can smoothen it out a bit. Your comment there is a good validation that this is still a market need for us to work on. Thanks again and reach out if you have any needs or ideas or initiatives we can support on!

Read more
Carrie Guthrie

Great tool for geographically separated companies!

2019-12-18

We partnered with Hyphen to begin an overhaul on our employee engagement and our initial survey was a great success!

Pros

The software is so easy to use by everyone and easily customizable for whatever kind of survey you want to create.

Cons

There is nothing that stands out in my mind that I didn't like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hyphen


Hey Carrie, thanks for the review and for the business! Clients like you give me a paying job, so I for one are pretty grateful :)

For sure let us know whenever you have any ideas or big goals, we're adding staff to our CSM team and pushing to really roadmap our clients to better data, more insights and measureable change as a result. Its great to hear its working well, let's keep it going! Take care! And happy holidays, too :)

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Dhanyakumar G

Hyphen is a partner for people success

2017-02-18

Real time updates and details are available at all time. Data can be drilled down, from overview to details - stopping only when confidentiality might be compromised ;)

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Pankaj Gautam

Powerful hub for feedback throughout the company

2017-02-18

"While listed in the Employee Engagement category, it is interesting that Hyphen can be used for soo much more than Employee Engagement Surveys or Pulse Surveys!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Debra Kestenbaum

Great way to engage employees and build connection

2016-04-27

Hyphen is a fun, easy to use app that enables organizations to quickly measure employee engagement.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Malaika Noronha

Good

2018-11-24

We use it so that our employees speak their mind

Pros

Its user friendly. Wide range of surveys.

Cons

The scales cannot be reversed while making a survey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin Freitas

Great platform for open conversations, ideas, feedback and actionable insights.

2016-04-27

Simple to use Simple to implement Great engagement and reengagement Always on and on mobile Improves management and leader visibility to address issues Employees love the transparency of ideas and comments and the anonymity Execs love how it separates the signal from the noise in the company This oughta be a platform that companies cannot do without

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
karthik jayachandran

Big thumbs up!

2017-02-24

Hyphen is not only an excellent pulse survey system (engagement, diversity, change management, etc), but it has a ton of value in encouraging employees to express themselves without fear of judgement, start topics that they think are important, and comment on topics created by others.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Chethan Shetty

5 stars experience!

2017-02-18

The Hyphen platform has a great user experience from survey design all the way through to completing the survey on mobile or desktop and allowing employees to express themselves openly through the bottom-up channel.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Soumil Kar

State of the art solution to the biggest workplace problems!

2017-04-10

Hyphen helped me understand the pulse of my organisation in real-time which has helped us take decisions which matter.

Pros

Simple to use Simple to implement Great engagement and reengagement Always on and on mobile Improves management and leader visibility to address issues

Cons

Nothing as of now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thien Tran

Helps get feedback from new employees

2016-04-29

Has helped us get open and honest feedback from some of our new employees.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Stefen P

Five star employee engagement + great app!

2017-02-21

The Hyphen team has a true passion for people and the employee experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Mooers

Hyphen helps listen more, understand better, act faster

2017-02-18

We'd given our employees a voice, but we didn't know who was speaking.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Aleta Maxwell

Excellent Platform

2019-12-13

The team at Hyphen really want to deliver a product that is easy to use and they are willing to talk through any issue to find a resolution that works.

Pros

Hyphen is super easy to use for all of our employees. Text surveys that all can answer in less than 2 minutes from the ease of their phone.

Cons

Takes a bit to learn how to navigate back end, however once you get it, super easy to launch surveys.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hyphen


Hi Aleta, thanks for the review, we're glad the platform has been a benefit to you all. As for the back end navigation, we tagged that as an item to make more user-friendly for the future. Thanks again, we appreciate it!

Read more
Taylor Chopko

Employee Engagement Tool

2019-12-18

Hyphen has been a great tool for our business to hear insight from all of our employees and improve upon areas that have been uncovered through the survey.

Pros

Hyphen has been a great tool allowing us to connect with our staff and learn areas of improvement across our organization.

Cons

Some of the formatting options could be improved to allow for more customization to the surveys.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Hyphen


Hey Taylor, thanks for your review and thanks for the business! I'll send a note to the product team about those formatting options: we try to be very customer-centric in getting a sense for what users like you need instead of just our random good ideas so great tip ;)

Always reach out if you want to get more out of the tool or have other ideas for us! Take care!

Read more
David Arndt

Hyphen adds value

2019-12-13

Hyphen provides a mechanism to capture, analyze and act on information related to employee sentiment and engagement.

Pros

The accessibility across multiple platforms and anonymity for the users.

Cons

The requirement of an e-mail account to use the program can be a barrier to use as the company does not provide e-mails for production line workers and some are resistant to using their personal accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Hyphen


Hey David, thanks for taking the time to share your thoughts with us, especially around the email account creation for line workers. Our CSM team says they may have a solution for that one, so they'll reach out shortly to talk it out. Otherwise, thank you again for taking time out of your day...if there is ever anything else you'd like to see or have questions on please do let us know, we're happy to help!

Read more
Gert Lanckriet

Hyphen - great tool to learn about your employees and foster positive change

2017-02-18

The latest reporting UI has been a great improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Alex Scialom

Easy and useful

2016-01-07

It is an amazing tool to get an overall view of our employee satisfaction which is crucial to our business considering the high turnover in our industry.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Celine Leymary

Impactful Conversations and Data

2017-02-19

The Hyphen platform lets our employees do the talking, and analyzes the text for sentiment and topic.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Phillip Austin

Hyphen - Absolutely worth the investment

2019-08-08

It provides them the ability to ask questions, make suggestions on process improvements and get real time company announcements.

Pros

Hyphen is extremely easy to use - especially the phone app.

Cons

It’s very minor and will probably be resolved in future updates. When attaching a file to a post, pdf files aren’t supported.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bernard Huang

Moves culture forward

2017-02-20

The robust reporting allows us to view our data in every way imaginable and managers have easy access.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Cindy Songne

Hyphen is a great tool for engaging employees on a personal level.

2016-02-18

It's been a great way to get employees interacting with one another even when the posts are anonymous.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Hyphen


Thanks Cindy for your kind words. Order/ranking should become more clear in the next release, don't forget to upgrade ;)
Arnaud

Read more
Diane Strohfus

Great product but need more reporting capabilities

2020-01-06

Positive!

Pros

Setting up was easy and having templates was great!

Cons

When going through the data at the end, I can’t Let each leader into the system easily to see their results.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Hyphen


Hey Diane, thanks for taking the time to share your thoughts with us. We share each review with our Customer Success team as well as Product team and its valuable intel for us to get better at what we do :)

Dustin tells me he's meeting with you in 20 minutes so I'll let you two cover the reporting capabilities comment more then, its a very valid point of improvement. Thanks again Diane!

Read more