iCIMS Recruit vs Pendo Comparison

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Overview

iCIMS' applicant tracking software is a top-ranked, award-winning platform for customer service. The iCIMS Recruit tool is...

Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

341

287

66

18

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

5

4

3

2

1

77

60

6

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

The ONE thing I can say is the customer support team is very nice and they TRY to help as best they can.
Overall the product is leaps and bounds better than where we came from. I do feel like the company is always striving to improve and connect- which makes it a nice working relationship.
Overall, ICIMS Recruit is outstanding software. With a few minor adjustments, this software has the potential to be the very best in the industry.

Pros

As a Customer Success manager I love using software like Pendo that allows me to get quick insights into product adoption and usage. Its easy to use and can be configured to our product.
The product is extremely user-friendly once you get the chance to dive into it, with plenty of helpful articles to help you get the most out of the product.
We have actually tried to model some of our onboarding behaviors after Pendo's onboarding process, it was that good. I have always had great experiences with asking questions of the support staff.

Cons

I can't ever seem to figure out why some hires do not populate in reports which is frustrating and can lead to missed new hires.
There is a limit to the amount of characters that can be used. This is understood, but it seems awful slim and limits the usefulness of the software.
The fact that candidates are sorted into the stage they're at in the interview process is confusing.

Cons

It is very difficult to learn how to properly use Pendo. I have gone in and tagged a bunch of features for the heatmap only to realize, 2 hours later, that I had tagged it wrong.
My only disappointment is that you can't easily just export the entire list of enhancement requests with the # of votes.
I dislike the interface for creating in app notifications and the digital resource center. It has way too many steps and is not intuitive.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review18 days ago

Key features

  • Total features47
  • API
  • Absence Management
  • Activity Dashboard
  • Applicant Tracking
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Automatic Backup
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Calendar Sync with Google
  • Chat
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Conversion Rate Optimization
  • Conversion Tracking
  • Custom Fields
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • ERP Integration
  • Email Templates
  • Employee Onboarding
  • Employee Profile
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Human Resource Integration
  • Instant Messaging
  • Interview Scheduling
  • Job Application Management
  • Job Management
  • Knowledge Base Management
  • Lead Management
  • Lead Nurturing
  • Monitoring
  • Performance Reports
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Preview Functionality
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Recruitment Management
  • Referral Source Tracking
  • Referral Tracking
  • Reporting & Statistics
  • Resume Database
  • Resume Parsing
  • Rich Text Editor
  • SMS Integration
  • SSL Security
  • Self Service Portal
  • Social Media Integration
  • Social Network Marketing
  • Summary Reports
  • Surveys & Feedback
  • Talent Acquisition
  • Trend Analysis
  • Two-Way Audio & Video
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • Workflow Management
  • Total features39
  • API
  • Absence Management
  • Activity Dashboard
  • Applicant Tracking
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Automatic Backup
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Calendar Sync with Google
  • Chat
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Conversion Rate Optimization
  • Conversion Tracking
  • Custom Fields
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • ERP Integration
  • Email Templates
  • Employee Onboarding
  • Employee Profile
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Human Resource Integration
  • Instant Messaging
  • Interview Scheduling
  • Job Application Management
  • Job Management
  • Knowledge Base Management
  • Lead Management
  • Lead Nurturing
  • Monitoring
  • Performance Reports
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Preview Functionality
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Recruitment Management
  • Referral Source Tracking
  • Referral Tracking
  • Reporting & Statistics
  • Resume Database
  • Resume Parsing
  • Rich Text Editor
  • SMS Integration
  • SSL Security
  • Self Service Portal
  • Social Media Integration
  • Social Network Marketing
  • Summary Reports
  • Surveys & Feedback
  • Talent Acquisition
  • Trend Analysis
  • Two-Way Audio & Video
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations75
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit
  • Total integrations12
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iCIMS Recruit vs. Pendo

See how iCIMS Recruit and Pendo stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.