InterGuard Features

Easy to install, reports permit to see in a glance the activities.

To create reports, the interface has to be learned, and lack intuitivity.

Hi Dominic- Thank you for the review, greatly appreciated. One of the many benefits that InterGuard has over other products is ease of use which makes it very simple to increase productivity or conduct an investigation regardless of your comfort level with technology. Another great benefit is that we can schedule an on boarding session with you to go over all of the features that InterGuard has to offer. Please call 888-550-3130 and ask to speak to an Account Manager. They are ready to help you better understand how to use and navigate through InterGuard. Best Regards, Michael Goldberg

Nothing. It never worked properly, even after live chat support remoted into our computer.

Customer support is lacking. Software doesn't accurately report information.

It was able to capture key words and highlight it to the admin for further investigation. This saves a lot of time and can reveal a few surprises that wouldn't have been found out.

The pricing structure is a bit too high and it can be nullified by some anti virus software such as McAfee

InterGuard silently runs on the most common platforms.

The InterGuard software fails to record screenshots or data activity too often and requires support tickets to be opened to resolve. The uninstall process does not consistently recognize manager or admin passwords to uninstall when finished using on a target. This leads to orphaned software being left on the target machines or having to wipe and reinstall the operating system to remove. These areas need improvement.

The smart screenshot are very useful to see what really happen on the screen.

Sometimes the application does not record the activity.

Hi Arturo- Thank you for the kind words and we are glad to hear that you like InterGuard. Please note that if you are having any issues at all, we have technical support available 24/7 by calling 1-800-998-5621. Best Regards, Michael Goldberg

The support provided by Interguard is one of the best - from sales to support. The fact that it also has both DLP and end point lock down features is a major bonus.

The user interface feels dated and difficult to navigate for users who are not very tech-savvy.

I like this software because how it monitors the activity and really keeps track of what is being done on systems by staff. The reports are detailed and provide data that can be presented easily to management.

I have not found anything I don't like about the software at this point.

Hi- Thank you for the kind words. We are glad to hear that you like InterGuard. Please note that if you are having any issues at all, we have technical support available 24/7 by calling 1-800-998-5621. Best Regards, Jillian Kennedy

Records all employee emails, instant messages, web sites visited, applications used, social network activity, keystrokes types, files transferred, all print activity to protect the integrity of the company. We are a 24/7 unsupervised work environment. By using Sonar, we obtain a virtual review of each employee through their 8 hr shift.

purchasing of SmartCamera Snapshots is an approximate guess to your actual need. We used up 1 unit (10,000 snapshots) in less than a month for a single employee. Recommendation, the quantity should include a few every month of the subscription with no carry over.

HI William, Thanks for the response, and the feedback you provided. As a suggestion with respect to the screenshots, we have 3 different methods that will assist with conserving the amount you might use. You have 3 different ways to record activity with the screenshot tool: 1) Continuous: will record activity in set intervals (5-60 seconds) 2) Smart Camera: will record all activity in...

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Easy for us to use and quick with details need to find out who isn't a productive member of our team. The moment you sign on you will see who or what department you need to watch the most, after making adjustments to your allowed list you will see an improvement in team performance. Time thieves are caught red-handed.

Add an option to block a website with one click per department or network-wide. Need to be able to see keystrokes when it is not in a chat or email.

InterGuard is easy to setup for general monitor. When specific investigation is required, InterGuard provided all the evidence required. Account Manager and Support Team is knowledgeable and helpful, making every contact a pleasure. Staff learn and understand that company resources are to produce return for company, and for themselves.

Staff morale dropped initially, however, gradually improves after bad branches are removed. Prior to the rollout of InterGuard, coordination with Senior Management, IT, HR, legal and all departmental heads was necessary. We are a global company and legal consultation must occur to ensure what we do is compliant.

Hi Simon, Thank you for the response, greatly appreciated. Best Regards, Michael Goldberg Awareness Technologies

There is nothing good about the software. It constantly disconnects. It has issues with all the browsers.(Chrome and Internet Explorer.

It disconnect all the times from the computer. It slows down your browser. I tried to cancel the subscription and they said it was not possible because I log in once in April and that automatically renewed my subscription. The reason I log in was to cancel the product not to use it. They will offer no solution. Horrible customer service.

Hi Osman- I am sorry to hear you were having troubles with Chrome and IE. I am not aware of any issues with the service disconnecting and would like to have an opportunity to discuss this with you as I am sure we can get the software up and running. I also wanted to mention that we reach out to customers 30 days in advance of the subscription expiration date and provide an additional 30 days after you have renewed to cancel the subscription. I also check the account and you did cancel your subscription in April and your renewal date was several months prior to cancellation date. If you would like to discuss this with me please call 888-550-3130 x425. Best Regards, Michael Goldberg

I like that this software stays out of the way of most anti-virus packages and it does not duplicate security software that is likely already in place.

I really am having trouble thinking of what I don't enjoy about this platform. I haven't run into any issues that their excellent support hasn't helped me resolve.

Hi Jeremy- Thank you for the review, it is greatly appreciated. We truly pride ourselves on how easy InterGuard is to use and navigate regardless of one's comfort level with technology. Another great benefit is that we can schedule an on boarding session with you to go over all of the features that InterGuard has to offer. Please call 888-550-3130 and ask to speak to an Account Manager. They are ready to help answer any and all of your InterGuard questions. Best Regards, Jillian Kennedy

In theory, it is plug and play. Very useful product to easily review employee activity and be able to filter down to details very quickly. Has a lot of lovely features which potentially are invaluable.

You need to be mindful of Antivirus software on Windows and Android updates and the resources required to implement.

I think the website blocking works well to a degree.

I think the reporting features are lacking.

HI Michael- Thank you for the feedback, I am sorry to hear that you are having a less than optimal experience. We have technical support available 24/7 and we would be happy to assist you. If you would like to discuss this matter over the phone, please call Michael Goldberg directly @ 888-550-3130 x425. Best Regards, Jillian Kennedy

The ability to catch everything the user captures on his computer through a keylogger (even the raw) and then correlating the events giving an in-depth view of all employee activity enabling granular management .

More real time reporting is missed at some points to alert about malicious behavior or data exfiltration.

I really like the web-based access. I can monitor our employee's computer use from anywhere I have internet access.

I don't like that we have to pay extra for screenshots. Other monitoring software I've used allows free continuous screenshots. Because it is expensive to use screenshots, we cut down how many screenshots each PC uses. We have is set to screenshot only every 30 seconds. This saves screenshots(money) but it has caused us to miss critical issues. By the time you add in the expense of screenshots, you'd be better off to purchase more expensive software which includes continuous screenshots in the purchase price.

Hi Mike- Thank you for the review and the feedback, greatly appreciated. We provide multiple options with respect to screenshot recording and if you would like to discuss them on a phone call with me, please call 888-550-3130 x425. Happy to hop on a call to go over the options. Best Regards, Michael Goldberg

The reports are easy to read and unintrusive to my employees

the reports are daily, but I requested this

The cost of the software was the most appealing and that I could buy 1 license because I only have 1 employee .

Issues with installing. I had Interguard dial in to install and they did not install a extention that is needed for when the user uses Chrome so the system was not picking up the data. So had to have them go back and do that and now there are issues with the time stamp on emails being 6 hours off that they are working on. Also it will go days without pulling data and they have had to do a resent and then 2 days later it updates everything and I can see the data. I was hoping for this to be very fluid and it has not been.

I have no strong positive feelings toward any aspect of the software at this time

non user friendly interface, purchased primarily to track active computer use vs idle time and that option is not easily available if even possible

Easy to install & Highly configureable. the support team did try to help me alot when i had some issues installing the software on Old Computer. It personally helped me managed a case of an employee that doing personal business work while at the office

Nothing i can think about right now. Very happy with this software

Easy to install and start working with it.

It stopped working after a week. Support recommended reboots which were done. Never worked again. Did not have loads of time to spend to get this to work.

very easy to use, great report functionality, camera is amazing with updates!

nothing negative at this time, its been a pleasure

Back end reports good. Alerts, keywords

Difficult implementation. Too many tweaks.

Search, sort, keystroke catch and archive, screen shot, keyword setting, email aggregation, plus the wonderful customer services

Documentation seems needing to improve. If there is more video or instructor guided training, that would be even better

Hi Tiger, Thank you for the response, greatly appreciated. Best Regards, Michael Goldberg Awareness Technologies