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isolved Features

Features Summary

Functionality

3.9

/5

520

Total features

147

20 categories

isolved features

360 Degree Feedback
ACA Reporting
API
Access Controls/Permissions
Action Management
Activity Dashboard
Activity Tracking
Alerts/Notifications

Common features of Human Resources software

360 Degree Feedback
API
Access Controls/Permissions
Activity Dashboard
Applicant Tracking
Approval Process Control
Benefits Management
Calendar Management

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.9

/5

520

Price starts from

ic-pricetag

No pricing info

Total Features

147

Unique features

  • Approval Workflow

  • Project Time Tracking

  • Labor Forecasting

  • Assessment Management

Functionality

4.8

/5

4.5K

Price starts from

ic-pricetag

No pricing info

Total Features

69

Features in Common

48

Unique features

  • Customizable Forms

  • eCards

  • Customizable Branding

  • Rewards Points

Functionality

4.6

/5

5K

Price starts from

ic-pricetag

No pricing info

Total Features

53

Features in Common

38

Unique features

  • Email Reminders

  • Nominations

  • Dashboard

  • Ratings/Reviews

Common isolved comparisons

Reviewers who mentioned features said:

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Lisa W.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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i-Soved it the BEST

Reviewed 3 months ago

It has made our job more manageable, we absolutely love it. I can highly recommend it to anyone.

Pros

Customer service is top notch, knowledgeable, kind and efficient. If they do not have the answer immediately they happily get me to the correct person who can help

Cons

They only thing I do not have a complete grasp on is benefits. It is as much of a "me" problem as it is an iSolved problem.

VL
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Victoria L.

Accounting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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isolved is a True Single Database Platform Meeting the Changing Needs of Employers

Reviewed 5 months ago

The overall experience has been very positive. The platform is very user friendly and easy to implement and customize.

Pros

The functionality being all one database is a large focus for us. It is easy to add services as the legal environment or business needs change and the system keeps businesses in compliance as regulations are put into place.

Cons

The scheduling feature is the only area I see as being less competitive than other products in the industry for employees that are moving between teams or departments or simply making on the fly adjustments.

DH
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David H.

Construction,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Quite possibly the worst software I have ever used...

Reviewed 9 years ago
Pros

This software has one merit... the security principals practiced are pentagon level. Your employees will have to type about 5 times the information into their phone or computer as they do to login to their online banking. I can login to my online banking app with about 20 key presses. This app requires more than 40. Passwords are enforced with a complexity that leads to numerous support calls...

Cons

The software is at best broken. The development team are slightly above high school level. The support is non existent. You will be told they will fix it in the next version. The phone app does NOT work on all phones. The login screen is "cut off" on smaller screens and there is no way to swipe down to see the login button. No workaround exists as you cannot press the off screen button. NO support....

AP
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Amy P.

Accounting, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Time Saving Product

Reviewed 3 months ago

Using this platform has saved me valuable time in my daily tasks.

Pros

Ease of Use in features related to payroll & Time.

Cons

None at the present time, we are fully satisfied

JM
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Jim M.

Consumer Electronics, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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isolved Denkai review

Reviewed 7 months ago

Disappointing. I've made complaints and get plenty of concerned lip service, but no action.

Pros

Very easy to use for both administrators, managers, and employees.

Cons

Customer service and support is terrible. Everyone is a sales person. Very engaged with you if you're interested in buying an add on. Non-existent if you're not. Communication with my rep is non-existent. I understand turn-over issues, so if you let me know in advance that you're experiencing support issues, I'm willing to work with you. I'm constantly in the dark. I feel like we don't matter because we're a small company.

Vendor response

Hello! Thank you for leaving your honest review of isolved. We certainly don't want you to feel that you are in the dark. Please contact me, Mackenzie Cotton, Reference & Reputation Manager, directly at mcotton@isolvedhcm.com so we can get you connected with the proper support.

CB
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Cecilia B.

Real Estate, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An all-in-one HR/Payroll System

Reviewed 7 months ago

Great implementation, several hiccups once the batton was passed BUT the team i have now are great to work with. Hoping it continues.

Pros

We use iSolved for our entire Employee cycile from the ATS through COBRA (with their benefits module). The system has everything you need so we only use one system. Their ATS is one of the best i've used.

Cons

Customer Support is hit or miss. I finally have a Customer Success Manager and dedicated Customer Service Rep who are very helpful but this was after several issues legitamet issues that needed to be escalated. My only ongoing issue is that depending on what features you have (we have pretty much all) be prepared to take heavy notes on who you talked too. There are soo many people and sometimes it's hard to keep up with who is working on what, and who i need to reach out for for a specific change.

TB
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Talitha B.

Nonprofit Organization Management, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy Payroll Processing

Reviewed 7 months ago

Overall it works great for our organization. It does what it's supposed to do and has hiccups like any software.

Pros

We love using iSolved to process our payrolls. It's super easy. The system is eaasy to navigate and find what you're looking for as well as find help articles when needed.

Cons

They have changed the Self-Service login over the past year and taken away our access to reset passwords at the client level. This has been very frustrating for our staff because we have to wait for our customer service rep to take care of it and often times the links expire before the employee can use them. Sometimes when they do updates to the system, critical reports get changed and clients aren't notified. This caused an audit issue for our agency last year and isolved hasn't been able to fix the report.

Vendor response

Hello Talitha! Thank you for leaving this review of isolved. We are thrilled to hear that isolved has helping you with processing payroll. As far as your feedback on the constant updates and self service login, I have sent this to our customer support team so we can so we can take the corrective steps to improve our services.

CK
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Chinda K.

Hospitality, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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change is constant..

Reviewed 7 months ago

I have made some really great partners from Isolved.

Pros

this is a very easy system to use and has great learning videos to answer many questions you may have. Isolved has great reminders and offers good support on many reports and deadlines.

Cons

I would like to see better follow up and quicker answers for cases that are put in. I would like to have access to SME (subject matter experts) that I can go to get my answers right away.

Vendor response

Hello Chinda! We appreciate you taking the time to leave this review of isolved. I have shared your feedback with our customer service team about your wishes to have a dedicated support representative.

CS
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CAROLYN S.

Legal Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Why I like Isolved

Reviewed 7 months ago

It has been very good. I especially like the customer service.

Pros

It is a very user friendly platform. It does not take much training to understand the product.

Cons

The reporting module is very difficult. The language does not translate well to the basic user

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Susen M.

Events Services, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Incompetent and Rude about it!!

Reviewed 5 years ago

RUN! Terrible attitude /rude / cold staff. Staff is confused and not very knowledgeable in their tasks. Our rep, [SENSITIVE CONTENT HIDDEN], did not know the difference between "gross" and "net" payroll. They made HUGE mistakes on our payroll, taking double deductions from all our workers and when we contacted a supervisor we were told WE(?) made the changes to THEIR system. They refuse to take any...

Pros

They paid our workers on time. Usually had MAJOR mistakes and errors. but payment was fast.

Cons

The staff at ISolved. When THEY make errors and we've called for solutions- it's apparent we are bothering them. ISolved can't solve anything. No responsibility, no compassion. Communication was misery in trying to work with them.

JO
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Jaylene O.

Retail, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Isolved Solutions that don't break the bank

Reviewed 2 years ago

It's been an adventure, but the rewards and benefits have definitely outweighed any struggles.

Pros

The customization that is possible with the software was the most attractive aspect. Especially for the cost, this product allows small businesses enjoy the same quality of services that larger fortune 500 organizations.

Cons

There isn't much that I don't like about the software; however, one thing that I would say that has been an issue is the time zone differences between me and available support team members. Especially, if they are based out of the east coast, I find that there is only a 1-2 window to conduct business out of Alaska.

TP
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Tina P.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good choice

Reviewed a year ago

Positive, we have enjoyed very pleasant and knowledgeable customer service. We can make an online appointment with our account manager, he can share his screen and either fix issues on the spot, show us how to do something or accelerate ongoing issues up the ladder.

Pros

The payroll processing and access for employees is what sold us. We can be confident that payroll is done correctly and precisely.

Cons

Training, there was so much training up front that it became muddled. Also, too many different screens to access with different screens. As the main admin, I would like to toggle through general areas without signing in again. For some reason, it glitches often when trying to get into share and perform. Also, for Share and Perform, the training has really lacked. We were told we would have the option of a store at the beginning, then told that wouldn't open for a while, until we put it on the back-burner and are having a hard time restarting. Personnel changes and we need each person to receive adequate training.

Vendor response

Tina, Thank you for taking the time to review our solution! We LOVE hearing that you often get the support you need. If you still require assistance with Share and Perform, or wish you could take a deeper dive, please contact your dedicated CSR and Team, and they can get you scheduled for additional support asap!

LP
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Lori P.

Primary/Secondary Education, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I chose iSolved over ADP

Reviewed a year ago

I have been happy with iSolved. I temporarily switched to ADP because I was told it would serve us better, and I learned quickly it was not the right service for us. I went back to iSolved. There were some hiccups with that, like the pricing went up and we lost one of our services. I like the administration side, but some of the employees struggle with the AEE on the phone (slow connection to punch in/out for example).

Pros

The customer service is more convenient than that of other services I have used in my position, and it's critical that I receive timely answers for payroll and benefits. I also like that I know where to go to find all kinds of reports.

Cons

I don't like the pricing structure, and I don't like that if we need other service add-ons that the fees are somewhat outrageous depending on the service. I would like to be able to put everything together, we as a non-profit we cannot budget for some of the more exorbitant items (HR help). Some reports are too detailed and don't come in Excel format.

Vendor response

Hello Lori! Thank you for taking the time to leave this review of isolved. We are happy to hear that our customer service team continues to be a great resource & support system for your business.

SL
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Sagar L.

Aviation & Aerospace, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly Recommended Payroll Software

Reviewed 5 months ago

Very good experience thus far (3+ years).

Pros

Dedicated customer service support representative is given to you as a customer.

Cons

Needs more regular updates to the system to increase ease of use.

TM
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Tanya M.

Hospital & Health Care, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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iSolved Review

Reviewed 5 months ago

My overall experience with iSolved has but nothing but extremem satisfaction. Their customer service is very knowledgable!

Pros

I absolutely Love iSolved's ease of use, integration with our HRIS systems and time efficiencies,

Cons

I do not have anything negative to say about iSolved. They are amazing!

SC
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Sofia C.

Education Management, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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It does what it should do

Reviewed 3 years ago

It can make payroll a simple process, but at the same time, it can make payroll reporting a confusing process too.

Pros

The product is easy to use once you get the hang of it. It is a little redundant sometimes but it's accuracy has been tested too many times, and it always delivers. I like how easy it is to input payroll, and process reports. It is very quick.

Cons

I feel that someone could have a little hard time getting the hang of it when first implemented. All in all it is a very accurate program, it has potential, it's report writer is very powerful, but requires extensive computers knowledge to navigate through the multiple layers of a report.

TC
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Tiffany C.

Veterinary, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Best Payroll Experience I have had yet!

Reviewed 4 years ago

Overall, we are very satisfied with the software and the customer service that we have received from the software.

Pros

They have a quick button that allows you to click and easily click and easily add a new hire. Different tabs allow the administrator to know if they are working on an employee, working on the business, working on the setup. The software is robust enough to create and manage all of your employee benefits.

Cons

Learning how to navigate the payroll system took more time than I had experienced with past payroll companies. I had to create my own cheat sheet that was simple, that would have been nice for them to provide for new users.

SB
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Stephanie B.

Textiles, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great HCM for small/medium size businesses

Reviewed 5 years ago

Overall, iSolved is a great product. They are constantly improving and I can't wait for what's to come!

Pros

I like that the product is all in one and that it is relatively easy for my employees to find the information they need.

Cons

The things I like the least would be the change in customer service, I enjoyed having a dedicated rep; we got to know each other and our people. The growing pains have been a challenge (especially with the tax team -- but we're HR professionals, we get it!!). I wish some features that were promised years ago, actually have been implemented.

JP
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Jennifer P.

Financial Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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isolved HCM and Ancillary Modules Could be the Right Fit

Reviewed 5 months ago

Overall, as a user and implementor of the product, isolved offers a variety of simple to robust features which may allow for individual customization. The employee data management features are easy to use and payroll is accurate.

Pros

In addition to offering an easy-to-use HCM platform with fully integrated time tracking, isolved has ancillary products that sync with the core product for performance management, applicant tracking, and predictive analytics.

Cons

The ancillary modules are not fully within the HCM core product and clearly differ in the look and feel from the core product. I'd also love to see improvement on customized client needs for paystubs, time alerts, and regular rate of pay lookback reporting.

Vendor response

Thank you for your feedback! We're thrilled to hear that you're enjoying isolved. We apologize for any issues you've experienced with the ancillary modules. We understand that these challenges can be frustrating, and we want to assure you that we're continuously working to improve and streamline our system to better meet your needs. If there's anything specific you'd like us to look into or any further assistance you require, please don't hesitate to reach out. We're here to help!

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Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Exceptional Customer Service

Reviewed 9 months ago

When I was first learning iSolved, I had my doubts. But a lot of that was just the combination of systems we were using. Once we implemented Unanet and I worked with iSolved to connect the two systems and worked with [sensitive content hidden] to get a few little things sorted out for payroll reporting, it become a much better system. I think it takes finding the right combo of HRM and accounting software and taking time to speak to your representative to get iSolved working for you at it's best.

Pros

I love my customer service team! [sensitive content hidden] is always there to help out and either knows how to fix my problem or knows who to connect me with to get it remedied. The system itself is also overall easy to use and learn. Payroll and PTO management are super easy with iSolved. We use Unanet for timekeeping and are able to import our timesheet information directly into iSolved to process payroll! iSolved creates all the reports I need for financial records and also produces the payroll Journal Entry for Unanet for me! Lots a little features in iSolved that really help me save time!

Cons

I'm a little disappointed about the Reporting feature and the Report Writer. It does well enough, but I with the writer were a little more intuitive. I also with the Reports had a better description of what they have in them.

DL
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Deb L.

Libraries, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Buyer beware

Reviewed 2 years ago

We purchased the TimeForce II solution to handle time and labor tracking. After a few years, we looked into adding payroll and HR services. However, the price for those services was way more expensive than other vendors. When we chose an alternative vendor, we found that we would need to continue paying for the service for a year, even though they were no longer providing the service, and there was no way to export our data to the new system. We had to manually enter all the data by hand from poorly designed reports and screen shots for some things that had no reports.

Pros

It was an improvement over manual time-keeping and served as a decent entry-level option

Cons

Set up is not intuitive. When you add a new employee they may or may not actually be attached to their supervisor. Reporting features are limited. There are some things that you just can't get from the system, like pending leave requests. There is NO OPTION to export your data if you terminate the product. The fees increase without notice every year. You cannot terminate the product before the end of your annual license agreement.

CB
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Cheryl B.

Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Self serve

Reviewed 7 months ago
Pros

The ease of use. The new look with each update.

Cons

The numerous issues with self serve and not being able to assist the employees much when they can’t log in.

Vendor response

Thank you for your feedback as we strive to exceed our customer expectations and continuously add new features and functionality to enhance the value our customers get from using isolved. We are sorry to hear you are having challenges with self service. We would love to have the opportunity to work with you. Please feel free to contact me at mcotton@isolvedhcm.com.

DF
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Dawn F.

Health, Wellness and Fitness, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Overall Great

Reviewed a year ago
Pros

iSolved is easy on the eyes, easy for employees to clock in/out, and navigate in the employee self service area. On the back end for employers, there are a lot of options for administrators to run reports.

Cons

The benefits enrollment portal is not easy to use for employees. It does not allow an employee to look at the benefit options side by side. It would be nice if it would be able to suggest what plan an employee should enroll in.

Vendor response

Hello Dawn! Thank you for taking the time to leave this review of isolved. We are happy to hear that our platform is easy for your employees to navigate & you are happy with the many options for administrations to run reports. In terms of the benefits enrollment portal not being easy to use, I have sent this feedback to our support team so we can continue to improve our platform and services. We appreciate your business.

FG
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Felix G.

Computer Networking, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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iSolved Review

Reviewed 10 months ago

I have been content with iSolved. I briefly changed to ADP since I was informed it would serve us better, and I advanced rapidly it was not the right assistance for us. I returned to iSolved. There were a few hiccups with that, similar to the estimating went up and we lost one of our administrations. I like the organization side; however a portion of the representatives battle with the AEE on the telephone (slow association with punch in/out for instance).

Pros

The client support is more advantageous than that of different administrations I have utilized in my situation, and it's important that I get opportune responses for finance and advantages. I additionally like that I know where to go to track down a wide range of reports.

Cons

I could do without the estimating construction, and I could do without that assuming we want other help additional items that the charges are fairly preposterous relying upon the assistance. I might want to have the option to assemble everything, we as a non-benefit we can't financially plan for a portion of the more extravagant things (HR help). A few reports are excessively nitty gritty and don't come in Succeed design.

AT
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Autumn T.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Make your life easier with iSolved Benefits Administration

Reviewed 2 months ago

After about year in the system, it has been a learning experience. But it has been fun and interesting learning the system capabilities and sharing those with our clients. You can keep it simple, or you can really customize it to your own and have whatever information you choose to loaded into the system. It's really versatile!

Pros

iSolved offers a user-friendly online platform for your employees to review and elect their benefits. The system allows you to customize your enrollment experience. With it's workflow process, it sends notification to your chosen Client User, reducing the need for HR intervention.

Cons

Some of the setups can be convoluted, but iSolved does offer responsive customer service to assist with any questions/issues you may come across.

Vendor response

Thank you for taking the time to leave this review of isolved. We are so happy to hear that the customer support team continues to be a great resource for you and your business. Please don't hesitate to reach out if you have any questions.