KeyPay Reviews - Pros & Cons, Ratings & more

Rippling

BambooHR

OnPay 

QuickBooks Online

KeyPay is a cloud app built by payroll specialists for accountants, bookkeepers, and outsourced payroll providers.


KeyPay

Android

Web-based

Windows

iPad

iPhone

Snr Bookkeeper

Support is fantastic and very responsive. The Workzone App is a great feature for staff to use, making viewing of payslips & lodging leave requests a simple process.

HR Advisor

Overall, KeyPay is an excellent payroll solution for our business, it has taken us from quite an analogue system (MYOB) to a self-serving, paperless, modern system that our employees are loving using.

partner

I haven't had to use the help center yet but have been told by the person that helped me set up my program that they are great.

Administration Officer

What I like most is the ease of use, it is very user friendly.

Director

Move to quickbooks made support very poor and inadequate.

Principal

Ease of STP set up and lodgement. Payment of super is also very easy.

Practice Management Consultant

It is totally cloud-based so I can run or check payroll from anywhere in the world (which sounds a lot more exciting than it is). And it is so realistically priced.

Office Manager

User friendly, able to navigate with ease, seems to have everything we need for payroll.

I remember the pain when I first started using it. As it is so full featured, it was a bit overwhelming.

Electronic lodgement for TFN declarations, STP compliant - everything is so easy when using KeyPay. Very cost effective, makes payroll a breeze.

After a pay the accrual wasn't correct, leave taken wasn't paid correctly, and doing a termination didn't give the right answers either.

HR Manager

The Clock Me In app not being able to operate or store data if tablet goes offline.

Xero

MYOB Business

KeyPay - Fantastic product

Hi Chloe, thanks so much for your review, it's fantastic that KeyPay has had such a positive impact in your business with Clock Me In. With the support, we're continuing to build out our support service with comprehensive articles, videos and webinars to streamline the payroll process further. We're keen to learn more about the rostering scenarios and see how we can help - we'll be in touch to get more details. Thanks once again for taking the time to review KeyPay :)  

The payroll processing is much more efficient and streamlined since using KeyPay.

Too easy!

Thank you for taking the time to review KeyPay, Angelique. We're so happy to know that KeyPay is making payroll so easy for you. We strive to simplify payroll and compliance for our customers, so to hear you love our Award interpretation is fantastic!

Glad to know that we've been able to sort any issues, too. We'd love to hear a bit more about your payroll situation and see if we can help you in any other way. We'll be in touch.

Thanks again Angelique :)


Through Quickbooks, not that great abd very poor service

KeyPay within Quickbooks online

Ability to upload timesheets from HR system and allocate directly to locations

Location/Divisional reporting

Many thanks for your review, Deidre :) We love to get this feedback and we're so happy that you're utilising the locations to your advantage.

We're always working on improving the product and your feedback on reporting / data extracts is extremely valuable. We understand you are accessing KeyPay via a partner of ours. If you'd like to share more detail, please do send this to your support contact. We'd love to hear more.

Thanks again. KeyPay

Frustrating. We just got onboard with Keypay and the staff adjusted to using Workzone, when KeyPay  changed the app and ceased workzone. Which meant staff had to get used to SWAG , which didn't work for many staff until we worked out that they had to uninstall it, disable their biometric access functions on their phones, then reinstall it. It still doesn't work for a few staff and there's no assistance to fix it.  

Keypay review 

Overall, KeyPay is an excellent payroll solution for our business, it has taken us from quite an analogue system (MYOB) to a self-serving, paperless, modern system that our employees are loving using. 

Excellent, well-priced product, mediocre ongoing support 

Hi Emma, thanks so much for your review, glad to hear you were supported in the onboarding with KeyPay - we truly believe in ensuring KeyPay is the right fit for a business, so it's great to get this feedback. Regarding the ongoing support, it's definitely one of our top priorities to create a seamless experience for our customers and we're building out our tools and resources to ensure this is delivered. Would be great to have a chat and learn more about your experience and how we can improve on this going forward - we'll be in touch. Thank you once again for taking the time to review, we're always looking at how we can improve the customer experience so greatly appreciate your feedback. 

Every time I have a tricky question, I log a comment and I always hear back quickly from the help desk.  They never talk down to me or expect me to know more than I do.  They know their software and payroll extremely well.  I have moved every single client of mine onto Keypay so having to know a single payroll system across many different clients means that I know a lot more of Keypay's extensive functionality.  


Makes payroll bearable...

Hi Karla,

Thank you so much for your review - we are delighted to hear that KeyPay is making life easier for you. Payroll is indeed a serious task and it's great to know KeyPay is making it that bit simpler :)

We add awards to KeyPay based on demand and we have added this to our list of planned awards for the future. We'd love to have a chat with you to see how else we could help streamline your experience with KeyPay. We'll be in touch very soon.

Thanks again! KeyPay

Overwall experience meets very good whit price and  functinalaty. I could recomenned this my friends. 

On time tracking 

Full Featured Payroll Software

Thank you for your honest review, Fiona. We're so glad to hear that you're happy with KeyPay and its extensive features.

We see you're using KeyPay through a partner platform, so if you would like to share any information on your onboarding / training experience, please do send on to the support team of your provider. We really value the feedback.

Best regards, the KeyPay team :)

Pretty good really, just some of the reporting/printing issues need sorting

Keypay

Hi Nikki - thank you so much for taking the time to review KeyPay! We're so happy that KeyPay has been easy for you to use and set up.

We appreciate your feedback on reporting / printing and we'd love to have a chat with you to see how we could improve this. We'll be in touch soon.

Thanks again for reviewing KeyPay - it's great to hear it's going well for you.

Easy to use

Thank you for your review, Deb. It's great to hear KeyPay has been easy to use and provided everything you need so far.

We appreciate your feedback on the employee setup - we will be in touch soon to find out a bit more on how we could improve that experience.

Many thanks, the KeyPay team :)

Great Payroll System

Hi Meiche,

Thank you so much for taking the time to review KeyPay - awesome to hear that it's making payroll quick and easy for you, at an affordable price. Also great to hear that you're using time and attendance to its full potential for Zomp (it's great for retail businesses!).

We'd love to have a chat to understand a bit more about your accounting system and award situation, to see how we could help streamline your experience further. We will be in touch soon.

Thanks again. KeyPay

Excellent system and excellent support.

Hi Carole - thank you so much for your review. We're so pleased that you're happy with KeyPay and the support.

We are glad to hear that the work upfront setting up KeyPay (and configuring the awards) for your particular payroll situation has allowed you to reap the benefits of the system. We'd love to hear more about your improvement requests in order to further streamline your processes. We will be in touch soon.

Thanks again :) 

Great Payroll Management Software

Mainly the time saved using the system albeit we are only a small employer.

KEYPAY

Hi Bob,

Thank you so much for taking the time to review. We're so happy to hear that KeyPay has been easy to use and helped save you time on payroll once you got to know the product.

It's great to know that the support system has provided guidance too. We understand you are accessing KeyPay via a partner of ours. If you'd like to share more feedback on our knowledge base or anything else, please do send this to your support contact. We'd love to hear more.

Regards, KeyPay :)

Easy to use 

Hi Tanya, thanks for your feedback and we're so glad KeyPay is making payroll easier for you. We see you're using KeyPay's plus plan which gives you extra benefits of rostering, award interpretation and time and attendance meaning an extra cost to the QuickBooks standard plan subscription. We hope these features are helping streamline your day to day processes!

Thanks again for your review :)

Up to the transfer to quickbooks was ok, then it fell downhill rapidly to the point of having to manually adjust payrun to process payroll

Quickbooks move was not a smart move

KeyPay move to Quickbooks

falls down in some areas

Overall KeyPay has simplified my pay roll duties. Very impressed.

KeyPay - The Smartest choice for PayRoll

Hi Tammy - thank you so much for your review. We're thrilled to hear that KeyPay has simplified STP reporting and your payroll duties.

If there ever is anything you'd like to feed back about KeyPay or suggest for improvement, we'd be happy to hear at support@yourpayroll.com.au. We're always striving to improve based on customer needs.

Thanks again Tammy :) The KeyPay team.

Easy as

Hi Fiona, thank you for taking the time to review KeyPay. It's great to hear it's going well for you and that it has been so easy to use!

We hope you sorted the TOIL setup difficulties with the ability to define your own working day hours in KeyPay's settings. We'd love to chat and see if there's any other way we can help you or make this process easier - we'll be in touch :)


Streamlined HR & Payroll functions for the company.  

KeyPay is very intuitive

Hi Jules,
Thanks so much for your review! We love hearing stories of how KeyPay has changed the way businesses work and pay staff. It's what motivates us to keep enhancing and building our new features to make life easier for our valued customers. Thanks again :) 

I find that Key pay is easy to use. Links in with my current financial program which means I only have to enter the data once. I haven't had to use the help center yet but have been told by the person that helped me set up my program that they are great.

Keypay review

Hi Trudy - thank you very much for your review. It's great to hear that KeyPay has been useful and easy to use.

We approach subscriptions on a monthly basis in order to give our customers flexibility to change or cancel their account any time rather than be tied down by any contracts. 

We understand you are accessing KeyPay via a partner of ours. If you'd like to share any issues or suggestions on improvements, please do send this to your support contact. We really value the feedback :)

Regards, the KeyPay team.

The most important aspect to me was the ability to set up the payroll to accrue and pay annual leave correctly as per the NZ Holidays Act. I was unable to get my one employee set up to my satisfaction. (The employee gets 12 weeks leave a year (24% Holiday Pay). At the time of the trial, he had a balance of annual leave and a balance of holiday pay (24% of earnings since the last anniversary). Paid monthly. After a pay the accrual wasn't correct, leave taken wasn't paid correctly, and doing a termination didn't give the right answers either.
Maybe things have improved since I tried so would like to try again.

Didn't appear to be compliant

Hi Martin, thanks for taking the time to review KeyPay. We launched our NZ leave as a beta version, knowing that we had some work to do on automating the complexities of NZ leave. Straight after launch our developers continued work to ensure we were compliant with the complex NZ leave legislation.  Your timing is impeccable though and as of today, we've just completely overhauled our NZ leave! Now you can completely automate the set up of an employees leave and the 'kick in' of entitements in accordance with the legislation. We'd be keen to share these updates with you to try again! 

Transition was fairly smooth and support, whilst learning a new system, has been excellent.

Hi Tracey, thanks so much for your review, it's great to hear that KeyPay is helping with your STP compliance and automation. We'd be keen to get your feedback on how we can improve the initial set up and navigation to make it more streamlined - we'll be in touch shortly to learn more. Thanks again for taking the time to write a review. 

I am very pleased with KeyPay

Hi Karen - we're so happy to hear that you're pleased with KeyPay and the support. We strive to make life easy for our customers so it's fantastic to get this feedback.

If you ever have any suggestions or issues, please do not hesitate to reach out to us via support. We'd be happy to help.

Thanks again. KeyPay.

KeyPay Reviews (2025)

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