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LifeWorks Pricing, Features, Reviews and Alternatives

LifeWorks product overview

What is LifeWorks?

LifeWorks by Morneau Shepell provides organizations with employee assistance and wellness programs that help employees improve their well-being (physical, mental, and financial), and achieve a healthy work-life balance. The solution helps empower employees to tackle tough challenges such as financial and legal issues or critical incidents, as well as improve health through health risk assessments, health coaching, and online workshops.

Key benefits of using LifeWorks

LifeWorks enables users to work towards resolving any physical, emotional, or mental health issues before allowing them to impact health, engagement or productivity at work.

Employees can take charge of their financial health by applying strategic financial wellness initiatives and resources which are timely and responsive to every employees' needs.

The solution helps reduce employee turnover by empowering supervisors to resolve workplace issues more quickly and effectively.

LifeWorks' EAP and work-life services help users prepare and respond proactively in the times of difficult workplace challenges or traumatic events.

The LifeWorks platform and services are accessible at all times via website or phone, including native apps for Android and iPhone / iPad.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Chat

Email/Help Desk

Phone Support

24/7 (Live rep)

FAQs/Forum

Training options

Live Online

Videos

Webinars

Documentation

In Person

LifeWorks features

Functionality

4.7

Total Features46 7 categories

Most valued features by users

Self Service Portal

Employee Database

Employee Management

Mobile Access

Activity Tracking

Employee Profiles

Health Coaching

Survey/Poll Management

LifeWorks users reviews

Overall rating

4.9

Positive reviews

100%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.29/10

Rating distribution

Read all reviews

Overall rating contenders

LifeWorks

Overall rating

Juliette H.

Education Management, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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LifeWorks It Works

Reviewed 2 years ago

Because we have a lower usage rate when it comes to the counseling portion, it is nice to have the added benefit of podcasts, articles, etc. for our employees so that to them it might not feel like they are accessing LifeWorks because they need counseling/mental health stigma but that they access it more for the other services while they know that those counseling services are there if they need them.

Pros

I receive most feedback about the create a will service, all positive. We also use articles and podcasts in conjunction with our employee wellness program because they touch on all aspects of wellness.

Cons

On the administrative side, I get tired of getting "Oops?!" and unable to get in or then having to delete the cookies which then wiped out all of my other google passwords, but I believe customer service has given me the "fix" for the next time this happens...

Shannon C.

Media Production, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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LifeWorks is more than an EAP

Reviewed 2 years ago

Pros

It's truly a one-stop shop for our employees for just about anything they need help with, whether in their business or personal life. Definitely a work-life balance tool and not just an EAP. Our customer success manager is great and always providing us with updates and opportunities to help us help our employees.

Cons

So far, we haven't had any complaints from employees and only positive feedback.

Anonymous Reviewer

Retail, 10,001+ employees

Used weekly for 6-12 month

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend5/10

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Lifeworks Review

Reviewed 3 years ago

Pros

Nice handy app to use. I would recommend however that's only if you don't mind not getting an advertised rate

Cons

It would help if you got the advertised cashback rate rather than having to go through cs, all they say is send them screenshot blah blah blah. It still breaches trading standards

Frederic D.

Information Technology and Services, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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great platform - security assessment

Reviewed 2 months ago

Pros

I was part of the team that did a security assessment on the platform before the implementation. It is quite good. It does not keep much PII (except for the name and email). It a great place to build of feed of interesting information on multiple topics. It is easy to use.

Cons

They are some limitation in the back-end. The company requets employee ID to link the user to a profile which mean you put yourself at risk by sharing such information.

Robert D.

Information Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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LifeWorks for total employee wellbeing

Reviewed 3 years ago

Pros

Set up was extremely easy, and fun to customize for myself and my employees. It is a unified system that proactively helps my employees manage and improve their wellbeing.

Cons

Pricing was more than traditional EAP but we combined budgets since LifeWorks is a unified system combined rewards, EAP, and wellness.

Read all reviews

LifeWorks FAQs and common questions

Q. Who are the typical users of LifeWorks?

LifeWorks has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does LifeWorks support?

LifeWorks supports the following languages:
Korean, Polish, Thai, Japanese, Chinese (Simplified), Spanish, Hebrew, Dutch, Danish, Italian, German, Russian, Arabic, French, Czech, English, Chinese (Traditional), Hungarian, Finnish, Swedish, Portuguese, Norwegian (Bokmal), Irish

Q. Does LifeWorks support mobile devices?

LifeWorks supports the following devices:
Android

Q. Does LifeWorks offer an API?

No, LifeWorks does not have an API available.

Q. What other apps does LifeWorks integrate with?

LifeWorks integrates with the following applications:
Dayforce HCM

Q. What level of support does LifeWorks offer?

LifeWorks offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), FAQs/Forum