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LifeWorks

4.4
(8)

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Help your employees feel loved.

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(8)

LifeWorks Pricing, Features, Reviews and Alternatives

LifeWorks FAQs

Q. Who are the typical users of LifeWorks?

LifeWorks has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does LifeWorks support?

LifeWorks supports the following languages:
Korean, Polish, Thai, Japanese, Chinese (Simplified), Spanish, Hebrew, Dutch, Danish, Italian, German, Russian, Arabic, French, Czech, English, Chinese (Traditional), Hungarian, Finnish, Swedish, Portuguese, Norwegian (Bokmal), Irish

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Q. Does LifeWorks support mobile devices?

LifeWorks supports the following devices:
Android, iPad, iPhone

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Q. Does LifeWorks offer an API?

No, LifeWorks does not have an API available.

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Q. What other apps does LifeWorks integrate with?

LifeWorks integrates with the following applications:
Dayforce HCM

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Q. What level of support does LifeWorks offer?

LifeWorks offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), FAQs/Forum

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LifeWorks product overview

What is LifeWorks?

LifeWorks by Morneau Shepell provides organizations with employee assistance and wellness programs that help employees improve their well-being (physical, mental, and financial), and achieve a healthy work-life balance. The solution helps empower employees to tackle tough challenges such as financial and legal issues or critical incidents, as well as improve health through health risk assessments, health coaching, and online workshops.

Key benefits of using LifeWorks

  • LifeWorks enables users to work towards resolving any physical, emotional, or mental health issues before allowing them to impact health, engagement or productivity at work.

  • Employees can take charge of their financial health by applying strategic financial wellness initiatives and resources which are timely and responsive to every employees' needs.

  • The solution helps reduce employee turnover by empowering supervisors to resolve workplace issues more quickly and effectively.

  • LifeWorks' EAP and work-life services help users prepare and respond proactively in the times of difficult workplace challenges or traumatic events.

  • The LifeWorks platform and services are accessible at all times via website or phone, including native apps for Android and iPhone / iPad.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    24/7 (Live rep)
    FAQs/Forum

    Training options

    Live Online
    Videos
    Webinars
    Documentation
    In Person

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    LifeWorks features

    Functionality

    4.3

    /5

    8

    Total features

    41

    7 categories

    Most valued features by users

    Self Service Portal
    Employee Database
    Activity Tracking
    Employee Management
    Employee Profiles
    Mobile Access
    Activity/News Feed
    Appointment Scheduling

    Functionality contenders

    LifeWorks users reviews

    Overall Rating

    4.4

    /5

    8

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.29/10
    Rating distribution

    5

    4

    3

    2

    1

    6

    1

    0

    0

    1

    Overall rating contenders

    JH
    AvatarImg

    Juliette H.

    Education Management, 501-1,000 employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    LifeWorks It Works

    Reviewed 3 years ago

    Because we have a lower usage rate when it comes to the counseling portion, it is nice to have the added benefit of podcasts, articles, etc. for our employees so that to them it might not feel like they are accessing LifeWorks because they need counseling/mental health stigma but that they access it more for the other services while they know that those counseling services are there if they need them.

    Pros

    I receive most feedback about the create a will service, all positive. We also use articles and podcasts in conjunction with our employee wellness program because they touch on all aspects of wellness.

    Cons

    On the administrative side, I get tired of getting "Oops?!" and unable to get in or then having to delete the cookies which then wiped out all of my other google passwords, but I believe customer service has given me the "fix" for the next time this happens...

    SC
    AvatarImg

    Shannon C.

    Media Production, 501-1,000 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    LifeWorks is more than an EAP

    Reviewed 3 years ago
    Pros

    It's truly a one-stop shop for our employees for just about anything they need help with, whether in their business or personal life. Definitely a work-life balance tool and not just an EAP. Our customer success manager is great and always providing us with updates and opportunities to help us help our employees.

    Cons

    So far, we haven't had any complaints from employees and only positive feedback.

    AR
    AvatarImg

    Verified reviewer

    Information Technology and Services, 201-500 employees

    Used weekly for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Disappointing in MANY Ways

    Reviewed a year ago
    Pros

    None at this time because there has been no appropriate services provided.

    Cons

    Pathetic service. They do not actually care about the people they serve. But they sure care about the company that hires them. If you are provided [SENSITIVE CONTENT] I would suggest you request for another employee. Completely checked out. Disappointed.

    RD
    AvatarImg

    Robert D.

    Information Services, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    LifeWorks for total employee wellbeing

    Reviewed 4 years ago
    Pros

    Set up was extremely easy, and fun to customize for myself and my employees. It is a unified system that proactively helps my employees manage and improve their wellbeing.

    Cons

    Pricing was more than traditional EAP but we combined budgets since LifeWorks is a unified system combined rewards, EAP, and wellness.

    AR
    AvatarImg

    Verified reviewer

    Retail, 10,001+ employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

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    Lifeworks Review

    Reviewed 4 years ago
    Pros

    Nice handy app to use. I would recommend however that's only if you don't mind not getting an advertised rate

    Cons

    It would help if you got the advertised cashback rate rather than having to go through cs, all they say is send them screenshot blah blah blah. It still breaches trading standards

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