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LifeWorks Pricing, Features, Reviews and Alternatives

LifeWorks product overview

What is LifeWorks?

LifeWorks by Morneau Shepell provides organizations with employee assistance and wellness programs that help employees improve their well-being (physical, mental, and financial), and achieve a healthy work-life balance. The solution helps empower employees to tackle tough challenges such as financial and legal issues or critical incidents, as well as improve health through health risk assessments, health coaching, and online workshops.

Key benefits of using LifeWorks

  • LifeWorks enables users to work towards resolving any physical, emotional, or mental health issues before allowing them to impact health, engagement or productivity at work.

  • Employees can take charge of their financial health by applying strategic financial wellness initiatives and resources which are timely and responsive to every employees' needs.

  • The solution helps reduce employee turnover by empowering supervisors to resolve workplace issues more quickly and effectively.

  • LifeWorks' EAP and work-life services help users prepare and respond proactively in the times of difficult workplace challenges or traumatic events.

  • The LifeWorks platform and services are accessible at all times via website or phone, including native apps for Android and iPhone / iPad.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    24/7 (Live rep)
    FAQs/Forum

    Training options

    Live Online
    Videos
    Webinars
    Documentation
    In Person

    LifeWorks features

    Functionality

    4.7

    /5

    7
    Total Features46 7 categories

    Most valued features by users

    Self Service Portal
    Employee Database
    Employee Management
    Mobile Access
    Activity Tracking
    Employee Profiles
    Health Coaching
    Survey/Poll Management

    Functionality contenders

    LifeWorks users reviews

    Overall rating

    4.9

    /5

    7

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.29/10
    Rating distribution

    5

    4

    3

    2

    1

    6

    1

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    LifeWorks It Works

    Reviewed 2 years ago

    Because we have a lower usage rate when it comes to the counseling portion, it is nice to have the added benefit of podcasts, articles, etc. for our employees so that to them it might not feel like they are accessing LifeWorks because they need counseling/mental health stigma but that they access it more for the other services while they know that those counseling services are there if they need them.

    Pros

    I receive most feedback about the create a will service, all positive. We also use articles and podcasts in conjunction with our employee wellness program because they touch on all aspects of wellness.

    Cons

    On the administrative side, I get tired of getting "Oops?!" and unable to get in or then having to delete the cookies which then wiped out all of my other google passwords, but I believe customer service has given me the "fix" for the next time this happens...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    LifeWorks is more than an EAP

    Reviewed 2 years ago
    Pros

    It's truly a one-stop shop for our employees for just about anything they need help with, whether in their business or personal life. Definitely a work-life balance tool and not just an EAP. Our customer success manager is great and always providing us with updates and opportunities to help us help our employees.

    Cons

    So far, we haven't had any complaints from employees and only positive feedback.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Lifeworks Review

    Reviewed 3 years ago
    Pros

    Nice handy app to use. I would recommend however that's only if you don't mind not getting an advertised rate

    Cons

    It would help if you got the advertised cashback rate rather than having to go through cs, all they say is send them screenshot blah blah blah. It still breaches trading standards

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    great platform - security assessment

    Reviewed 2 months ago
    Pros

    I was part of the team that did a security assessment on the platform before the implementation. It is quite good. It does not keep much PII (except for the name and email). It a great place to build of feed of interesting information on multiple topics. It is easy to use.

    Cons

    They are some limitation in the back-end. The company requets employee ID to link the user to a profile which mean you put yourself at risk by sharing such information.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    LifeWorks for total employee wellbeing

    Reviewed 3 years ago
    Pros

    Set up was extremely easy, and fun to customize for myself and my employees. It is a unified system that proactively helps my employees manage and improve their wellbeing.

    Cons

    Pricing was more than traditional EAP but we combined budgets since LifeWorks is a unified system combined rewards, EAP, and wellness.

    LifeWorks FAQs and common questions

    LifeWorks has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    LifeWorks supports the following languages:
    Korean, Polish, Thai, Japanese, Chinese (Simplified), Spanish, Hebrew, Dutch, Danish, Italian, German, Russian, Arabic, French, Czech, English, Chinese (Traditional), Hungarian, Finnish, Swedish, Portuguese, Norwegian (Bokmal), Irish


    LifeWorks supports the following devices:
    Android


    No, LifeWorks does not have an API available.


    LifeWorks integrates with the following applications:
    Dayforce HCM


    LifeWorks offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), FAQs/Forum

    Related categories