LifeWorks Reviews

LifeWorks

Help your employees feel loved.

4.83/5 (6 reviews)

Juliette Houseman

LifeWorks It Works

Used weekly for 1-2 years
Reviewed 2019-09-20
Review Source: Capterra

Because we have a lower usage rate when it comes to the counseling portion, it is nice to have the added benefit of podcasts, articles, etc. for our employees so that to them it might not feel like they are accessing LifeWorks because they need counseling/mental health stigma but that they access it more for the other services while they know that those counseling services are there if they need them.

Pros
I receive most feedback about the create a will service, all positive. We also use articles and podcasts in conjunction with our employee wellness program because they touch on all aspects of wellness.

Cons
On the administrative side, I get tired of getting "Oops?!" and unable to get in or then having to delete the cookies which then wiped out all of my other google passwords, but I believe customer service has given me the "fix" for the next time this happens...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LifeWorks

Help your employees feel loved.

Shannon Curry

LifeWorks is more than an EAP

Used weekly for 2+ years
Reviewed 2019-09-12
Review Source: Capterra

Pros
It's truly a one-stop shop for our employees for just about anything they need help with, whether in their business or personal life. Definitely a work-life balance tool and not just an EAP. Our customer success manager is great and always providing us with updates and opportunities to help us help our employees.

Cons
So far, we haven't had any complaints from employees and only positive feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LifeWorks

Help your employees feel loved.

Robert Dippell

LifeWorks for total employee wellbeing

Used daily for less than 6 months
Reviewed 2019-02-13
Review Source: Capterra

Pros
Set up was extremely easy, and fun to customize for myself and my employees. It is a unified system that proactively helps my employees manage and improve their wellbeing.

Cons
Pricing was more than traditional EAP but we combined budgets since LifeWorks is a unified system combined rewards, EAP, and wellness.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LifeWorks

Help your employees feel loved.

Anonymous

Lifeworks Review

Used weekly for 6-12 months
Reviewed 2018-10-28
Review Source: Capterra

Pros
Nice handy app to use. I would recommend however that's only if you don't mind not getting an advertised rate

Cons
It would help if you got the advertised cashback rate rather than having to go through cs, all they say is send them screenshot blah blah blah. It still breaches trading standards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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LifeWorks

Help your employees feel loved.

Liz Rollings

LifeWorks works!

Used monthly for 2+ years
Reviewed 2019-09-18
Review Source: Capterra

LifeWorks provides solid customer services support in addition to their employee assistance programs.

Pros
Ease of use for an employee population that is not necessarily tech savvy.

Cons
Doesn't always sync reliably with compatible devices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LifeWorks

Help your employees feel loved.

Sandra Schimpf

Review LifeWorks

Used monthly for less than 6 months
Reviewed 2019-09-18
Review Source: Capterra

Lifeworks has been an amazing partner with our Company for many years. They are professional, responsive, knowledgeable, and above all will provide support to our Company whenever approached for assistance. The services they are able to provide to our employees, as well as our management team are excellent. We are extremely happy with Lifeworks and would highly recommend their services.

Pros
Easy navigation; tabs clearly labeled; ease of use/user friendly

Cons
There was nothing that stood out -- that we would have disliked. They continue to enhance their web-sites. We have no cons to mention.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LifeWorks

Help your employees feel loved.