SAP Litmos Reviews - Page 2

Learners find Litmos easy to use. Implementation was a snap compared to heavier enterprise systems.

I'm always looking for easier integration into existing organization tools, and deeper analytics such as question level reporting.

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Thank you so much for the positive feedback, Scott! We are thrilled that you are a happy customer. Please let us know if you ever need anything and we are happy to help. -The Litmos Team

Have used it for offering paid customer product training on our products. Has 1000+ users in the system right now. Pricing is reasonable.

Too much manual work steps due to lack of integration / APIs for automation. No support for a "subscription" model with renewable access to a number of courses (ie. recurring revenue model). Poor responsiveness towards extension requests.

Hi there, That is unfortunate that you will be switching learning platforms after using Litmos for 3 years. I would encourage you to set up some time to review our system with your dedicated Account Manager and see what we can do to help you reconsider this switch. As always, our award-winning support team is here to assist at any time as well. Cheers, Allison

Search functionality is simple and accurate. Easy to configure. Good support team and. Customization options for unique users and groups.

Lack of support for Windows and/or Android app - salespeople prefer using apps to browser based tools

We when first started our small business this was a good alternative for us. There were very few light users LMS plans available.

The price. Their prices kept going higher and higher and we had no alternative other than discontinuing our subscription. Not great customer support. We had to follow up more than once before our account was closed.

Hi Nikkol, We appreciate your feedback regarding pricing. The more we add new features, functionalities, product releases and members to our ever-growing team, it is a natural occurrence for pricing to occasionally increase. With that said, our award-winning LMS is known for being more cost-effective than many of the other 1,200 vendors in the space. Best of luck and hopefully you will consider Litmos again the future. Allison

It was our first LMS. It was easy to setup, use, etc. It was a lot better than earlier LMS products like Cornerstone and SumTotal. Users seemed to catch on quickly.

Ever since the acquisition by SAP, Litmos has been a nightmare. Terrible support, sales reps who don't want to keep clients, 50% of their content (Litmos Heroes) was created in Rise -making it basically PowerPoint.

We have been using Litmos since they launched. The software is easy to use. That's about the only pro

- The product is unstable. Our learners will come across issues all the time. Litmos' support dept is not helpful at all (you will get templated responses that are not useful at all). - Unscheduled maintenance causes havoc - Custom domains do not support https (pretty much unusable with Chrome now) - New pricing they've introduced is 1000% of what used to be.

Hi Mat, I will make sure our product team receives this feedback. Our support team works hard 24/7 to make sure our customer's are well served. Please reach out to your Account Manager at any time if you need additional support. Best, Allison

the functionality litmos posses is great. allows us to keep up to date analytics and it's VERY easy to learn.

honestly i have not come across an issue with litmos yet that i would complain about.

Our organization enjoyed how easy it was to implement as well as use the software from both an admin and learner perspective.

I wish their customer support had been more responsive. I was looking for a feature or option for multiple domains and never received an answer. I also wish the reports had more customization options.

Rich mobile capabilities for access from anywhere. Strong tracking of what the users actually did in the course. Good support for engaging and interactive content. Nice ability to string courses together into learning paths (i.e. curriculum) to form a complete enablement on a topic.

Occasional glitch in recording course completion if exits by closing window. No support yet to take course offline (but supposedly coming soon).

Hi Jason, Thank you for the review, this is great feedback. We will continue to make updates to Litmos and hope that it satisfies your business needs for many years to come. Best, Allison

User friendly, not complicated, looks good, customers and end users have had a great experience. Easy to set up learning paths and courses.

Reporting needs to be much more robust. Our previous LMS, though it was horrible, surprisingly had a great reporting feature.

We use Litmos to train new staff and re-train existing staff. I love that you are able to create training tracks to keep staff organized and simplify the process of having to find each individual video. The videos are engaging and ask for participating in the form of multiple choice questions. This ensures that staff are paying attention to the videos. There is a great library of pre-created videos to choose from if you do not want to make your own. The dashboard is super useful and tells you how many trainings you have completed and how many are still left to do.

Some of the videos that are pre-made are super simple. We recently took one on diversity and inclusion and I felt like it was geared towards high school students, when we are working adults. I think the videos could be amped up a bit.

Cost - you are comfortably priced compared to other systems. Support - your support has always been good, emails replied to within a day. Certificates - pdf auto creation is a big plus. Reports - reports are good. modules that can be used in different courses is great. ability to email and communicate in system is good. dashboard - is good, nicely planned and works well. marking assessments - nice to assign tutors and let them mark online.

Video having to handbrake is frustrating and even after video is slow. Embedding from you tube video is also slow, needs video and audio functionality. FTP ftp upload for video/audio. having to manually upload each video is painful assessment we'd love ability to weight questions. assessment builder is a bit clumsy. Provide a search for questions. a way to use them in more than one assessment. drop...

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It is a great product to set-up several of our required training needs, to allow our users to access and do the training as required and on their schedules.

I don't know if its a set-up issue, but there are no email reminders to do a training module, when it is about to expire.

The system is extremely user friendly for the end user and administrators. It is customizable allowing us to brand it to our needs.

The system condenses trainings down once uploaded making them difficult to view. To work around this we have made trainings longer or had to place them in the additional references.

I like the fact I can create a learning path and force clients into a course order when training. Having separate learning paths helps track different departments needs. The new Dashboard was a much needed update.

Software is slow and not user friendly for new learners. I wish it was more interactive training, limited on what you can do with the program.

Hi Richard, Thanks for the feedback. I'm sorry you have experienced some slowness, which is surprising to hear as there should not be any lags in the system. Please don't hesitate to reach out to us in the future at support@litmos.com. Best, Allison

Keeping it simple. Litmos does numerous things, but as a user you do not feel overwhelmed while navigating the system.

Not much. If I am being picky, I would say the process of grouping learners into teams, but even that is not tough. It just requires slightly more thought than other tasks.

I liked using the product but SAP's deceptive billing practices overshadow any benefit.

Any product is only as good as the company that stands behind it. When we first launched Litmos in 2016 it was under the stewardship of CallidusCloud. A year ago we decided we could meet our training needs through other methods. When SAP presented our invoice on 10/23/2019 I wrote them declining to renew. In April of 2020 I received another invoice to which I responded that we had cancelled our...

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This system is very user-friendly and straightforward to get up and running with. It comes with a lot of great features, options for automating complex processes, and publishing content in it is a dream. Everything launches in-frame, so there is no need to explain to your users how to shut off their popup blockers, it looks beautiful on mobile browsers, and it's just generally fun and easy to use.

Although we are still very much in the learning and setup phase of our implementation, Litmos's ability to support content and team structures in several languages seems more like a work-around than a product designed to support a multilanguage environment. I know they're working on enhancing multilanguage support and functionality, but it could be better. Also, I wish you could easily rearrange the team structure.

The number one reason this was the chosen software at two different orgs I worked with was the price point. It is one of the least expensive options out there.

Features were lacking compared to other similarly priced options. Complete lack of actual support after the first 2 weeks of implemented use, with response times on critical issues taking 24+ hours for an initial (non-automated) response. Integration with other systems was clunky, and minimal assistance/support for API was available. Admin side of the LMS was not overly intuitive and was a bit cluttered. Lots of co-dependancies across features, which results in the need to pay for additional non-standard features despite them being presented as standard throughout demos.

Everything is sorted into easy to find areas. A lot of the time I am explaining to other users how to find data and it is easy to show them how.

Updating process is a little overwhelming. Too many options when you have to update the information to show where it goes.

Easy to use yet powerful.

Needs more prebuilt content to purchase and include in courses

Very easy to setup and use. Look and feel is professional and modern. Learners have never complained about the user interface. Development team is pretty quick to implement changes. Nicole is great at responding and keeping you in the loop on what is happening. Low cost product. Easy to scale.

Reporting features could be improved. SCORM individual reporting slows things down, being able to download the results would be easier. Users do have problems where they're results to SCORM questions don't get recorded. I don't know if this is a Litmos issue or something to do with the modules themselves. When I reset the user on that module it works. However users are unhappy when they've lost the answers they've already made.