MATRIX LMS Pricing, Features, Reviews and Alternatives

We have transitioned from another solution to Matrix LMS about 18 months ago as we wanted a feature rich and easy to use solution for our digital community - Matrix has exceeded all expectations from ease of installation, huge range of features, automation capability and exception customer support.

For those seeking high levels of accessibility functionality, Matrix LMS is a good solution with need to be careful as with any tech as to what content is loaded / designed to support accessibility.

Hi Tony, thank you very much for your feedback; we are happy to know that MATRIX exceeded your expectations! Let us assure you that our commitment to providing you with a cutting-edge education and training platform will remain the same. We continuously work on improving our features, and we are happy to share with you that we now have an integration with Amazon Alexa and Microsoft Immersive Reader that further strengthens our accessibility feature. Kind regards, CYPHER LEARNING team.

1) Each school has its own fully self managed portal (organisation) 2) Ability to have 2 parents to watch over students progress 3) Ability to have the “careers Adviser” at the school to watch over the students (Manager) 4) Ability of Instructors (school teachers) to have complete control over the courses 5) Competencies mapped back to ASQA (TGA) https://training.gov.au/Training/Details/AVI30419 requirements 6) Internal messaging system with students and teachers in a safe controlled environment 7) Ability of the Instructor to enroll students in the next courses (unit of competency) 8) Benchmark answers when marking assessments

I actually found it quite simple, I do not really have anything negative to say, other than it took me time to learn the way Matrix makes things happen, which are all very intuitive

Ability to Customise and Brand the platform.

Reporting, Initial Onboarding and ongoing support, Student enrolment into face-to-face workshops, Compatibility of SCORM files on all devices is poor, App is challenging to use, and does not have a smooth user experience.

Thank you so much for sharing your review with us! We're very sorry that your experience with us did not meet your expectations. We'd also like to thank you for giving us the opportunity to make things right by sharing your valuable insights with our team. Kind regards, CYPHER LEARNING team.

1. Diversity of training solutions that can be used. 2. The portal has only fallen once in 9 years of daily use. 3. Integration of dozens of ad-ons that really help the training process

1. The fact that it does not integrate a SCORM export solution. 2. Extremely slow, limited customer service. They offer only laconic answers and are not focused on solving the problems faced by the administrator. Sometimes the distance between answers is 5-7 hours, even if they are in the US time zone. This is extremely frustrating. 3. Participants must pay monthly to access the platform, even after completing the course. At the beginning, the participants could check their account and diplomas without paying and only paid if they entered the course. Now they have no access to anything unless they pay.

There are a lot of features that can be turned on/off. It seems to have everything we need to accomplish out goals for an LMS.

There could be better documentation, there are not user manuals at all. Searching for help is time consuming and may not always get exactly what you are looking for. You have to implement a lot of things to discover how they work. Wish the relationship was more of a partnership; we are on our own pretty much until we message for help and that can even take a while to get the response we need. Wish there was someone we could call to get direct answers.

Hi Donna, thank you for your feedback. We do have user manuals for all types of users: administrators, instructors, and learners. The guides can be found on our website https://www.matrixlms.com/info/resources#section2 or in the platform in the Help Center, under Getting started guides. I hope this helps and please let us know if you need assistance with something in particular.