Matrix LMS Reviews

We have transitioned from another solution to Matrix LMS about 18 months ago as we wanted a feature rich and easy to use solution for our digital community - Matrix has exceeded all expectations from ease of installation, huge range of features, automation capability and exception customer support.

For those seeking high levels of accessibility functionality, Matrix LMS is a good solution with need to be careful as with any tech as to what content is loaded / designed to support accessibility.

There are a lot of features that can be turned on/off. It seems to have everything we need to accomplish out goals for an LMS.

There could be better documentation, there are not user manuals at all. Searching for help is time consuming and may not always get exactly what you are looking for. You have to implement a lot of things to discover how they work. Wish the relationship was more of a partnership; we are on our own pretty much until we message for help and that can even take a while to get the response we need. Wish there was someone we could call to get direct answers.

Hi Donna, thank you for your feedback. We do have user manuals for all types of users: administrators, instructors, and learners. The guides can be found on our website https://www.matrixlms.com/info/resources#section2 or in the platform in the Help Center, under Getting started guides. I hope this helps and please let us know if you need assistance with something in particular.

It's great for school use as long as instructors know how to use it. It's got all of the basic functions and great dynamic user access capabilities.

Configuration items are very non intuitive - it takes so long to figure out at what level do I need to visit the configurations to make changes to a course. The text editor is also limited, as are the media types available.

Ease of use, customisable aspects.

Some issues embedding videos, but support forum is a big help with this.

Flexible pricing plans that are reasonable. Has terrific add on features and customization. The tech support is very responsive, thorough, and 24 hours on weekdays. Love that there is an App as a learner choice. Frequent updates enhance my administrator experience regularly.

1) Training aids will get you started but you have to spend a great deal of time, and trial and error in learning to manage your LMS, build courses, etc. 2) I lost some completion data records where there should of been a hard stop warning that this could happen before I made the change. 3) There is no weekend tech support which I would likely use only occasionally. 4) I can't configure slides to move horizontally in a single slide click through fashion. Rather, I have to either load them individually or leave it as a vertical scroll through of the entire deck.

Very easy to implement, easy understanding of the process to create content, courses, paths, etc. The platforms base is really easy to navigate (admin)

There are some features that should be editable or personalizable to provide the user a better experience navigating. There is no drag and drop content option or chance the location of widgets, menu, boxes etc. This may give another good experience to the user.

We are familiar with this software. It does everything we need it to do. Our participants are able to find what they need.

It could be prettier and easier to navigate. It can get complicated to find what you're looking for, and the ease of enrolling participants is cumbersome - a mail merge or excel sheet upload would be extremely helpful. The Calendar is a total mess, and requires constant attention in order to update it.

Beautiful interface - ease of use - mobile responsive - inbuilt gamification - social community - Inbuilt Apps - automation of everything with innovative rules engine - this solution has it all!

Copyright attribution feature would assist with government focused applications

The versatility and the amount of features and functionality.

Sometimes the settings aren't as intuitive as they could be, and it takes time and/or a chat with customer support (always quick and helpful, though!) to fine tune a course. I would appreciate a more robust user manual.

- The support team is fantastic. - The system is very easy to use. - The dev team is constantly pushing out new features requested from the community and the feature set continues to grow!

- Given a lot of the new functionality being pushed out continually, certain bugs exist (as they do in most SaaS), but the team is always on it! - There are various features you might expect to work one way, but sometimes they do not work as expected. - The reporting seems robust, but is quite wonky and a lot of data you would expect to be captured is not.

We used Matrix in my previous job, functionality wise it is one of the best, you can do almost anything you need for you business.

Not the easiest software to use BUT when you get used to it it's great (like most software solutions) the support (at least in our region) was not the best, it took weeks sometimes to get mini bugs fixed.

I love that Matrix is very customizable and is basically a blank slate for our needs. We can do nearly anything we need with it.

I don't love that it's not intuitive for everyone in the beginning. I've been using the system for two years and am the main point of contact at my 5000 person organization for the LMS and I still don't know how to use some of the features. A more organized, intuitive interface would be worth slightly more money.

Initial features, integration options with woocommerce in wordpress. The api is a wonderful tool but could be a goldmine if properly documented or supported.

The API is poorly documented, can't get a log file from anyone @ matrix to even route the problem, seems as if there are no developers that can be reached for the offered api.

The Appearance User friendly for learners

Personalisation features for assessments (Cannot personalise group) Gender equity (Should have male, female and non-binary options) Pulling scores for groups is not an option

Good software for the money, good GUI that is straightforward with where you are what you can do in the module. Ability to setup of tests, paths of learning and fun stuff a plus.

Can sometimes be difficult remembering what you can and can't do in certain roles and where you need to be to make changes. There needs to be a better way to manage and add content.

The product is customisable, offers a number of features that you wouldn't find in other LMS platforms whilst at the same time keeping the costs low. Matrix are extremely fair in their pricing model and are responsive and helpful whenever support is needed.

Some features although present are limited such as the gamification options and the API service also lacks some methods when it comes to the ecommerce platform. However we understand, that like with any software it is always evolving and we look forward to seeing improvements in the next few versions.

This system makes it easy to keep track of where users are in a course and whether they have completed the course.

I've gotten many complaints from users who are having issues with video playback.

Matrix LMS is a great entry into corporate learning platform approaches. For the type of LMS, there truly are a great variety of features. Automation also played a major role in our consideration of this product.

Had some difficulty in setting this up as there was a lack of documentation (the support forum seemed to be a good source of insight, however).

Matrix gives you almost any feature ever imagined for an online teacher. It gives you great resources for blended learning and I really appreciate its sophisticated design and brand image.

Lots of options can be a con too. You need to be a heavy user and eLearning pro to be able to really use the features. If you are inside an enterprise trying to start or improve Matrix can be a bit hard to understand.

User friendly interface and ability to undo misty easily

Some limited functionality in terms of assessment reporting

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1. Very Easy to use. 2. Goog design of the platform. 3. Allow you to customize everything. 4. Is very cheap considering the functions it has.

1. They don´t have enought emojis in the chat and for Generation Y and Z, that is very important. 2. Sometimes it gets difficult charge the updates in time.

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it is highly flexible or customizable, the graphical interface is elegant, it facilitates the creation of programs almost as in a tutorial .. It is quite intuitive.

It takes a while to adapt and know all the functionalities and benefits of the application, it is limited to perform manual backups of the content.