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Mitrefinch

Attendance technology for a more efficient workforce.

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Mitrefinch Pricing, Features, Reviews and Alternatives

Mitrefinch product overview

Price starts from

$

5000

What is Mitrefinch?

Mitrefinch is a complete workforce management solution for medium-to-large organizations (100+ employees) across the world. Mitrefinch integrates employee personal information, probation, training and records in one location and includes modules for time and attendance tracking, employee scheduling, absence & leave management and mobile workforce management. The software is suitable for use by companies across a range of workforce-oriented industries including finance, retail, hospitality, construction, government, healthcare, manufacturing, and more.

Key benefits of using Mitrefinch

  • Mitrefinch allows employees to update and control their personal information (address, emergency contact, certifications, etc.) themselves, without having to go through HR.

  • Powerful reporting helps HR managers to analyze performance, understand impact and forward-plan to meet business objectives.

  • Biometric time and attendance tracking guarantees the capture of correct employee attendance information and eliminates the possibility of buddy clocking.

  • Mitrefinch ensures workplace health and safety compliance by keeping a real-time record of who is on site.

  • With Mitrefinch's Time Allocation System (TAS), projects, tasks and budgets can be tracked and compared across multiple cost centres.

  • Mitrefinch's employee scheduling module considers availability, pay rates, and predefined skills to create optimal, budget-friendly staff schedules.

  • Mitrefinch's absence management module tracks employee absence and identifies trends and recurring absences so that the necessary action can be taken.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Live Online
    Webinars
    In Person
    Documentation

    Mitrefinch pricing information

    Value for money

    3.5

    /5

    40

    Price starts from

    $

    5000

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Mitrefinch features

    Functionality

    3.8

    /5

    40
    Total Features56 6 categories

    Most valued features by users

    Reporting/Analytics
    Self Service Portal
    Alerts/Notifications
    Mobile Access
    Reminders
    Salaried Employee Tracking
    Trend Analysis
    Compliance Management

    Functionality contenders

    Gusto
    Functionality
    #1
    Rippling
    Functionality
    #2
    Kudos
    Functionality
    #3
    Mitrefinch
    Functionality
    #4

    Mitrefinch users reviews

    Overall rating

    4.0

    /5

    40

    Positive reviews

    82%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.83/10
    Rating distribution

    5

    4

    3

    2

    1

    18

    15

    3

    3

    1

    Pros
    The implementation was good and the engineers were very knowledgeable. Initial account management was good.

    jg

    john g.

    There are also standard reports that have already been created that are also very useful. I also like how intuitive the system is. I would say it is pretty user friendly with the appropriate training.

    KM

    Kaysey M.

    The support is very good, with Larry Walsh being able to answer most of my inquiries. The instances where he could not, he would look for help from others and get back to me in a timely fashion.

    tY

    tom Y.

    Cons
    The latest upgrade required us to failback, resulting in lost time. Paid for training was insufficient and not compensated.

    jg

    john g.

    The service has been truly awful. The company has undergone a lot of change and I feel the customers have been forgotten along the way.

    HP

    Hannah P.

    This, compounded by the poor helpdesk service leaves us often exacerbated.

    jg

    john g.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Mitrefinch

    Reviewed 2 years ago

    We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.

    Pros

    We use Mitrefinch Access Control, Time and Attendance and HR modules across three business locations. The software & access control hardware have proven to be very reliable over many years of use. Staff generally access the system via the web portal which provides an intuitive interface.

    Cons

    We have no real issues to report under the "cons" section. The software does what we need it to do.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    ALWAYS great customer support!

    Reviewed 4 years ago
    Pros

    I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!

    Cons

    I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Good functionality but poor customer service

    Reviewed 2 years ago

    The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while [SENSITIVE CONTENT HIDDEN]was in post. A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system. The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated.

    Pros

    Ability to deal with open finish times and multiple shift patterns. Calculations allows for bespoke business logic without development. Web TMS is good. Has reduced payroll queries. Email encrypted payslips.

    Cons

    Helpdesk service is generally poor - we can provide details on request. General feeling is that the helpdesk has little knowledge nor confidence to take on the problem and resolve it. System flexibility can be its downfall in that its complex for new users to pick up. Account management has been flaky. We've had three account managers plus sight of a (very good) customer services manager. The latter,...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS

    Reviewed 5 years ago
    Pros

    Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications. Mitrefinch was chosen for its features and price point. This product was able to handle over 100 shift schedule rotations to accommodate our departments. Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced. The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.

    Cons

    Documentation of the software is too many releases behind. The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    A title is not required for a survey.

    Reviewed 5 years ago
    Pros

    Windows are easy to navigate through. Able to configure the system to suit individual needs. We have many variables and for the most part, the software is able to accommodate the variety.

    Cons

    Software has some limitations on how it performs. Must be configured properly from the beginning. System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient. I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back.

    Mitrefinch FAQs and common questions

    Mitrefinch has the following pricing plans:
    Starting from: $5000.00


    Mitrefinch has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Mitrefinch supports the following languages:
    English, German, French, Spanish


    No, Mitrefinch does not have an API available.


    Mitrefinch offers the following support options:
    Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep)

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