Mitrefinch Features

Mitrefinch

Attendance technology for a more efficient workforce.

4.04/5 (40 reviews)

Mitrefinch Feature Summary

  • Biometrics
  • Absence management
  • Certification tracking
  • Employee portal
  • Employee self service
  • Payroll integration
  • Payroll management
  • Project time tracking
  • Employee time clock
  • Automated scheduling
  • Skills tracking
  • Overtime tracking
  • Cost tracking
  • Performance appraisal
  • Role-based permissions
  • Vacation / leave tracking
  • Overtime calculation
  • User access controls

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Data Import/Export (252 other apps)
Employee Database (219 other apps)
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Employee Onboarding (207 other apps)
Employee Portal (221 other apps)
Employee Self Service (221 other apps)
Performance Management (205 other apps)
Real Time Reporting (223 other apps)
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Reminders (226 other apps)
Reporting & Statistics (365 other apps)
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Third Party Integration (275 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


9 reviews

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Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch.

Mitrefinch Feature Reviews

25 reviewers had the following to say about Mitrefinch's features:

Melissa Hamblett

Not Great for TMS software

2018-12-12

I would not recommend this product.

Pros

It gets the job done through biometric clocks where all employees punch in.

Cons

The reporting features are terrible.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
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Rick Allen

Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS

2016-07-14

Pros

Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance.

Cons

Documentation of the software is too many releases behind. The report writer is very capable but lacks features expected in today's reporting tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering Mitrefinch

As always make sure you are specific in your mandatory requirements. Assign a weight score to the 'nice-to-have's and stick to the scoring. Evaluate customer references.

Source: Software Advice
Helpful?   Yes   No
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Tina Zachan

Happy Customer

2016-12-05

We have the data base open all day as it is quick easy access to employees personal details.

Pros

Reporting is good if after CSV files and data easy to update and find.

Cons

Looking forward to the Dashboard version of the HR Database to come out as this will be better viewing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Mitrefinch

Work out exactly what fields you require and ask for a template of the layout so you know where you want the fields to be.

Source: Software Advice
Helpful?   Yes   No
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Barry Corkindale

Mitrefinch

2019-04-08

We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.

Pros

Staff generally access the system via the web portal which provides an intuitive interface.

Cons

We have no real issues to report under the "cons" section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Carol Kiteley

Mitrefinch Ongoing Service

2016-05-12

Pros

There is minimal training required for employees to use the clock.

Cons

Until we were paired with our customer service rep, it was difficult to obtain help and assistance when we needed it.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering Mitrefinch

Find out who your service rep will be for any ongoing issues.

Source: Software Advice
Helpful?   Yes   No
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Andriana Della Serra

Mitrefinch Review

2016-06-06

Pros

Support is quick to respond any time there is an issue or if I need help generating a report.

Cons

Don't fully trust the system and always have to set reminders to check that entitlements stayed the same from when I changed them.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

7/10

Recommendations to others considering Mitrefinch

You should be allowed to override vacation and sick day entitlements without removing the individual from the entitlement calculation, so long as the Core system is being used.

Source: Software Advice
Helpful?   Yes   No
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Sarah Beasley

Mitre Finch

2017-10-25

Pros

Items were able to be customized to my company needs - Reports could be designed however we needed

Cons

Some reporting features are too complex for most users to create and maintain.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
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Kaysey Magtibay

Great Customer Support!

2016-05-27

Pros

I like that the system is able to capture exactly what we need in our reports. There are also standard reports that have already been created that are also very useful.

Cons

I don't like that some of the reports that have been created for us cannot run automatically because they are too large and instead we need to manually select the users in batches.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

9/10

Recommendations to others considering Mitrefinch

Speed up the server so that users and administrators are able to efficiently run reports automatically and quickly, as they are needed.

Source: Software Advice
Helpful?   Yes   No
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krista reese

ok

2018-03-08

Pros

this product is very user friendly. easy to access and navigate around in. product is very well thought out.

Cons

Could not create reports that are needed. not able to manipulate like we would like and not easy to share with fellow colleagues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sherry Godin

Helpful, as usual.

2016-07-08

Pros

The day-to-day use of the product is user-friendly and there's no hassle getting support when you need it.

Cons

When setting up reports or permanent changes, it's not so user-friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering Mitrefinch

Request more one-on-one training (for reports, etc).

Source: Software Advice
Helpful?   Yes   No
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john griggs

Good functionality but poor customer service

2019-03-26

Initial account management was good.

Pros

Ability to deal with open finish times and multiple shift patterns. Calculations allows for bespoke business logic without development. Web TMS is good. Has reduced payroll queries. Email encrypted payslips.

Cons

Account management has been flaky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Sal Oddo

Factory labour management

2016-12-07

Very efficient software which has enabled us to track our labour usage on a daily basis and monitor our factory performance

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kaysey Magtibay

ALWAYS great customer support!

2017-06-21

Pros

I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!

Cons

I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Winnie Sin

TMS review

2016-12-07

The overall performance of this product met out expectation

Pros

It provide accuracy time keeping and project costing.

Cons

Initial set up cost is high

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Mitrefinch

This require company's stakeholders to work together to make it work as it does require to make changes to how we use to run payroll

Source: Software Advice
Helpful?   Yes   No
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Hannah Powell

Terrible experience

2018-12-07

Speak to at least 2/3 of their customers before you even consider buying this product. I spoke to one who was happy but wish I'd spoken to more, and questioned them more.

Pros

Once it is up and running the data you can retrieve is great.

Cons

The service has been truly awful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Software Advice
Helpful?   Yes   No
Read more
Melanie Marcotte

Support experience

2016-05-25

Pros

This software is very user friendly, easy to administrate and eases admin with keeping track of and calculating vacation days, sick days, etc.

Cons

The only thing that bothers me is time changes and terminals not always keeping proper time.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering Mitrefinch

Best to see a demonstration of the product so you get the whole picture

Source: Software Advice
Helpful?   Yes   No
Read more
Hannah Kotanko

Excellent service

2016-07-06

Pros

The service is excellent.

Cons

Refresher training costs and custom changes are very high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

8/10

Recommendations to others considering Mitrefinch

Ensure you know exactly what you would like from the program.

Source: Software Advice
Helpful?   Yes   No
Read more
tom Yu

T&T Supermarket

2016-05-31

Pros

The user interface was pretty intuitive, so it's relatively easy to learn.

Cons

There's no training material that actually describes process flows and how data flows from one area to another.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

8/10

Recommendations to others considering Mitrefinch

HRM/TMS is a solid system for HRIS and time-tracking functionality. The technology is a bit antiquated in that it is not a Web-based app. But if you want an inhouse-managed system, MF's HRM/TMS is pretty solid. The reporting is proprietary and somewhat hard to learn to start, but with a bit of training, it should be manageable.

Source: Software Advice
Helpful?   Yes   No
Read more
Caroline Hodkinson

Time and Attendance System

2016-12-05

However, as with such time and attendance systems, Higher Manager support and HR policies are critical to the successful implementation.

Pros

Customisable and good support (yay to your support staff!)

Cons

Providing integration to other Payroll Systems will be useful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Mitrefinch

Get Higher Management support and ensure HR Policies are in place. Get a clear statement of purpose and reasons why Management wants the system.

Source: Software Advice
Helpful?   Yes   No
Read more
Craig Battison

Mitrefinch Review

2014-04-17

Pros

I like the flexibility, the broad scope, and the integration.

Cons

Documentation isn't always up-to-date. Also, there's been a loss of relationship and structure to relationship (we have grown apart!).

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

6/10

Recommendations to others considering Mitrefinch

I would recommend standardizing and understanding requirements. Involve the vendor with change, as opposed to solving everything with unmanaged change.

Source: Software Advice
Helpful?   Yes   No
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Donna Sauve

Mitrefinch Support

2016-05-12

Pros

This software brings all the HR info to one place with no need to do paper trails.

Cons

This program is a very logical program and easy to use.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering Mitrefinch

Use as much of the program as possible and as often as possible.

Source: Software Advice
Helpful?   Yes   No
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Katherine Woodward

Easy

2016-12-08

I haven't actually had training on the software but I have been able to learn pretty easy.

Pros

I like the ease of use.

Cons

I think there should be more built in features that states that something isn't correct.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Mitrefinch

Review the needs of your company and advise Mitrefinch of the complete requirements.

Source: Software Advice
Helpful?   Yes   No
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Aaron Goulding

No more arguments

2016-12-05

This has made processing working hours so much easier and there is no more cheating the system.

Pros

Automated, individualised, ease of use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Mitrefinch

Have your policies and procedures in place for when there is an argument about not clocking in.

Source: Software Advice
Helpful?   Yes   No
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Anthony Caruso

MitreFinch

2016-12-05

From the outset dealing with MitreFinch has been easy and responses extremely prompt.

Pros

Ease of use, easy to install on WAN / LAN environment, knowledge of staff, friendly

Cons

Would be nice if the client (admin) install was also in the browser

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering Mitrefinch

Understand your current processes before commencing and where possible simplify pay rules to minimise the amount of rules, rosters etc

Source: Software Advice
Helpful?   Yes   No
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Julie Stephenson

Flexipay Review

2014-04-16

Pros

It's easy to use, and the support and back-up is excellent.

Cons

It's regularly updated to keep up with legislation changes.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering Mitrefinch

When it comes to payroll software, you must have a reliable product with efficient support.

Source: Software Advice
Helpful?   Yes   No
Read more