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SurePayroll vs QuickBooks Payroll Comparison

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Overview

SurePayroll provides full-service online payroll to tens of thousands of U.S.-based small businesses.

QuickBooks Payroll is a cloud-based payroll solution for small businesses which offers automatic payroll tax calculations,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

29.99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

70

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

228

5

4

3

2

1

137

41

14

11

25

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

4.5

785

5

4

3

2

1

548

140

49

11

37

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

Easy to use, good customer support, good documentation and help with tax matters. Substantially cheaper than some of the other nanny share cloud accounting services out there.
Using the software every other week is simple and when I want to add something, it is relatively easy to do. I highly recommend it and it is a very good value.
Great customer service, ease of use, simple navigation and customer service is always available. With me being a small business owner the monthly fees are great and within range.

Pros

Using QBO for my business has been extremely helpful and easy to use. I have been very pleased with QuickBooks Payroll service since I started using the product and the cost is well worth it.
I enjoy the excellent customer service provided each time I have called in. Each representative is patient, kind and you can hear the smile on the other end of the phone.
Wonderful software especially for start-ups to set up payroll and ensure all proper taxes, commission, and more is done accurately and easily. Gives great confidence payroll is accurate.

Cons

Although this was an oversight on my part, I think it should be set to "no", and the administrator should have to click yes. This mistake ended up costing me $2700.
Inability to completely void out a payroll check that was incorrectly issued, and instead I had to issue a negative amount the next week in order to make the adjustment for the end of year 1099.
Customer service is the worst in the industry.

Cons

My QB consultant warned me that Intuit payroll is screwing everything up and I should switch to ADP. But, no I did not listen and now they did the same mistake this year.
Some of the updates can be frustrating as well as the importing features (lost files, duplicate files, etc).
We went through hell last year, getting this resolved and their customer service sucks.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features34
  • 360 Degree Feedback
  • 401(k) Tracking
  • Access Controls/Permissions
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Direct Deposit
  • Document Storage
  • Employee Benefits Administration
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Scheduling
  • Employee Self Service
  • For Accountants
  • Health Insurance Administration
  • Historical Reporting
  • Learning & Development
  • Leave Tracking
  • Monitoring
  • Multi-Currency
  • Multi-Location
  • Multi-State
  • Onboarding
  • Payroll Management
  • Payroll Reporting
  • Performance Management
  • QuickBooks Integration
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Self Service Portal
  • Sick Leave Tracking
  • Succession Planning
  • Tax Compliance
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Workflow Management
  • Total features40
  • 360 Degree Feedback
  • 401(k) Tracking
  • Access Controls/Permissions
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Direct Deposit
  • Document Storage
  • Employee Benefits Administration
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Scheduling
  • Employee Self Service
  • For Accountants
  • Health Insurance Administration
  • Historical Reporting
  • Learning & Development
  • Leave Tracking
  • Monitoring
  • Multi-Currency
  • Multi-Location
  • Multi-State
  • Onboarding
  • Payroll Management
  • Payroll Reporting
  • Performance Management
  • QuickBooks Integration
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Self Service Portal
  • Sick Leave Tracking
  • Succession Planning
  • Tax Compliance
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Workflow Management

Integrations

  • Total integrations19
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations32
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud

User reviews that mention these apps

DM
AvatarImg

DAVID M.

Security and Investigations, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurePayroll logo

SurePayroll

Great Value for Making Payroll a Breeze

Reviewed 3 years ago
Pros

Sure Payroll makes processing payroll a breeze! I am able to complete my weekly payroll in minutes.

Cons

My only complaint is the 2 layer security. I know it is necessary this day in age, but I just don't care for it.

Vendor response

David, thanks for leaving us such a wonderful review.

DH
AvatarImg

Daniel H.

Real Estate, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurePayroll logo

SurePayroll

review

Reviewed 3 years ago

having a great time with it; I’ve only got a couple employees but it’s easy to pull up old paystub‘s, generate reports, record and payout.

Pros

sure payroll it’s cheaper than the rest but just as good

Cons

canceling a completed payroll is too expensive

Vendor response

Daniel, thanks for leaving us such a wonderful review.

JD
AvatarImg

Jeanette D.

Nonprofit Organization Management, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurePayroll logo

SurePayroll

have used for over 10 years for monthly payroll

Reviewed 6 years ago

easy to process payroll.

Pros

inexpensive and easy to use. easy to get W-2s and 1099s. Receive payroll processing reminders timely.

Cons

They do not process several local returns in Pennsylvania and Washington states. It does not take me long to process them quarterly through the appropriate tax portals.

SG
AvatarImg

Steven G.

Religious Institutions, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurePayroll logo

SurePayroll

Church payroll

Reviewed 3 years ago

The service department is very good and friendly, this has been a good alternative to writing payroll checks. They send in all the reports, etc.

Pros

The product serves our needs. It’s easier than check writing.

Cons

The app does not work for us, you have to use the website to perform the weekly payroll, even though we have the default payroll set up.

Vendor response

Steven, thanks for sharing your great feedback. We're sorry your experience with the SurePayroll app is causing you problems. Please feel free to reach out to feedback@surepayroll.com so we can gather additional information. We would love to make things right with the app.

GW
AvatarImg

George W.

Construction, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurePayroll logo

SurePayroll

Makes life a little easier

Reviewed 3 years ago

For the 5 years I have been using SurePayroll they seem to always have my back

Pros

Having everything at my fingertips for example; running payroll on the fly and accessing payroll records for each quarter

Cons

Not being able to have workmen’s Comp. insurance link to my payroll for residential windows and door insulation

Vendor response

George, thanks for leaving us such a wonderful review.

MD
AvatarImg

Matthew D.

Individual & Family Services, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurePayroll logo

SurePayroll

Great software, but the mobile app keeps crashing

Reviewed 3 years ago

Service has been great, but even after uninstalling and reinstalling the mobile app gives me problems

Pros

One stop shop for housekeeper payroll. It just works.

Cons

Mobile app keeps crashing, making it harder to enter payroll.

Vendor response

Matthew, we are sorry that your experience with SurePayroll's mobile app didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible.

rc
AvatarImg

rosa c h.

Insurance, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurePayroll logo

SurePayroll

great costomer services

Reviewed 3 years ago

excellent service with sure payroll

Pros

what i like about the software is the easy way to manage the payroll

Cons

when i pass the time to do payroll makes a little complicated for me but then i call costomer service and they are real nice and helpfull

Vendor response

Rosa, thanks for leaving us such a wonderful review.

DP
AvatarImg

David P.

Nonprofit Organization Management, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

SurePayroll logo

SurePayroll

Decent Payroll Provider but technology is outdated

Reviewed 4 years ago

You can do better than SurePayroll. While I loved their short processing times for payroll, their outdated and slow backend technology, consistent 2-Factor Authentication not functioning as it should (continued to ask even after trusting device), and a lack of communication when additional fees were applied caused us to move elsewhere. In such a competitive industry, clear and transparent pricing in addition to stellar customer support is non-negotiable. I've been thrilled with both the clear pricing and the customer support we've received from a different provider.

Pros

Robust Reporting Short Payroll Processing Times

Cons

Pay Structure isn't as clear as other payroll providers Lack of clear communication regarding additional fees Expensive when adding 1099/W2 EOY reports Inability to onboard new contractors from a web-based invitation link

TG
AvatarImg

Toni G.

Insurance, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurePayroll logo

SurePayroll

Great experience

Reviewed 3 years ago

It makes payroll super fast and easy.

Pros

The software is super user friendly and the support is second to none.

Cons

Having to verify my identity each time I used it in my business computer.

Vendor response

Toni, thanks for leaving us such a wonderful review.

JF
AvatarImg

Joe F.

Mechanical or Industrial Engineering, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SurePayroll logo

SurePayroll

No help when needed

Reviewed 3 years ago
Pros

At first it was easy and promised support.

Cons

At end of year I needed help sorting out payroll. No help.

Vendor response

Joe, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible.

BA
AvatarImg

Benjamin A.

Apparel & Fashion, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SurePayroll logo

SurePayroll

SurePay for Payroll

Reviewed 3 years ago

Nice but wouldn't use myself or select for a new venture.

Pros

Payroll on time, very friendly customer service

Cons

tedious to deal with even as an admin, constantly reverifying status as admin and having to work through phone trees to do anything manual

Vendor response

Benjamin, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us a chance.

JW
AvatarImg

Jordan W.

Insurance, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurePayroll logo

SurePayroll

Pretty good overall

Reviewed 3 years ago

I am solving payroll and taxes with surepayroll

Pros

Allows me to use my phone to process payroll.

Cons

Nothing to improve on to the best of my knowledge

Vendor response

Jordan, thanks for leaving us such a wonderful review.

TI
AvatarImg

Tamera I.

Hospital & Health Care, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurePayroll logo

SurePayroll

Easy for Business owners

Reviewed 3 years ago

Perfect even when i get frustrated they help me

Pros

You just plug in the hours and everything happens upon approval

Cons

Hard to use inbetween payroll times - EXTRA checks or corrections are not forgiving

Vendor response

Tamera, thanks for leaving us such a wonderful review.

PM
AvatarImg

Pat M.

Retail, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurePayroll logo

SurePayroll

Sure Payroll for my small business has been a good move.

Reviewed 3 years ago
Pros

I like the ease of use & reliability of knowing my payroll will be taken care of without question...as long as I do my part and input the hours worked by my employees in a timely manner. In setting up the payroll, I was given some advice that has made the payroll process easier than before...don't know why my CPA, who was previously doing my payroll, didn't know these simple changes. I also like that my cost is less with Sure Payroll.

Cons

I truly haven't run in to any problems. I've been satisfied with customer service, when I've had questions.

Vendor response

Pat, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

JM
AvatarImg

Jerry M.

Construction, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurePayroll logo

SurePayroll

Review of Sure payroll software and ease of processing weekly payroll

Reviewed 3 years ago

Its been great Glad I chose sure payroll

Pros

Ease of use, and customer feedback, and not expensive to use and extensive prior reports section

Cons

do NOT have any issues. the software is easy to use

Vendor response

Jerry, thanks for leaving us such a wonderful review.

MY
AvatarImg

Melanie Y.

Religious Institutions, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurePayroll logo

SurePayroll

Excellent Payroll Service

Reviewed 3 years ago

So far my experience with the sales team was positive. Everyone was knowledgeable and willing to help. We’ve had a few payrolls run so far and so far so good.

Pros

User friendly interface. Easy to follow procedures.

Cons

Could not log into Sure Payroll account on Safari. Had to use Chrome.

Vendor response

Melanie, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. Thanks again for your kind words.

SS
AvatarImg

Steve S.

Insurance, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurePayroll logo

SurePayroll

good payroll service

Reviewed 3 years ago

overall it has worked well

Pros

value, cost savings, fairly easy to enter payroll every pay period.

Cons

hard to locate the link to add PTO time for employee when entering payroll

Vendor response

Steve, thanks for leaving us such a wonderful review.

KC
AvatarImg

Kristen C.

Accounting, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SurePayroll logo

SurePayroll

Customer Service is really terrible

Reviewed a year ago

Loved it when I started using it about 8 years ago. The past two years, it is so bad. I will be moving as many of my clients off of it as I can.

Pros

Software is easy to use for running payroll

Cons

Limited on what you can do yourself. Customer service is needed too frequently and over the last two years, customer service has gone downhill. Long hold times. If you put your number in for a call back, you either don't hear from them, or they call you back hours later and you are on hold for over an hour.

RA
AvatarImg

Rachna A.

Information Technology and Services, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SurePayroll logo

SurePayroll

Tax filing issues all over

Reviewed 3 years ago

We have been using Sure Payroll for 15+ years. Everything was good until late last year. Sure Payroll has gone down the hill!! They have been filing wrong tax reports, changing employee's tax status and not filing in several cases. Customer Service is so slow in responding. Going to switch to another company now.

Pros

Easy to use online software for payroll processing

Cons

Customer Service and Tax filings errors.

AE
AvatarImg

Andrea E.

Health, Wellness and Fitness, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurePayroll logo

SurePayroll

Makes Payroll stress free and so easy!

Reviewed 3 years ago

Overall very happy, easy to run payroll and keep going with business. I have only utilized the payroll features with SurePayroll, none of the extra benefits.

Pros

This is easy to use whether it is online or in the app. It takes me minutes to run payroll at most! User friendly, great support if I have questions, and easy for my employees to use.

Cons

The auto populated dates are some how out of sync, and although it is very easy for me to go in and change the dates, they are never correct right from the start. I use this for my nanny and same thing happened there and I had to call and it was a little bit of a run around until I got someone to help me "reset" them so they were right but I have no idea all the steps they had me do to reset them so I have to call for my business to figure this out, I just haven't done it. I am sure it is my user error some how but that has been the only minor complaint.

Vendor response

Andrea, thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

KB
AvatarImg

Kevin B.

Hospital & Health Care, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SurePayroll logo

SurePayroll

Perhaps try another service

Reviewed 3 years ago

They are a big company and don't care to provide service. Also, if you need something expedited, they will charge you, but that doesn't mean you get a result.

Pros

well known and tax mistakes only happen every three years or so

Cons

poor service, can't do payroll when I'm out of town using phone or laptop.

Vendor response

Kevin, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible.

BW
AvatarImg

Bryan W.

Food & Beverages, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurePayroll logo

SurePayroll

Payroll Made Easy

Reviewed 3 years ago

All good so far

Pros

Sure Payroll is very user friendly unlike other services I have used

Cons

I would like to see more detailed reports breaking down payroll checks and taxes

Vendor response

Bryan, thanks for leaving us such a wonderful review.

SB
AvatarImg

Shari B.

Restaurants, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurePayroll logo

SurePayroll

The Pink House review

Reviewed 3 years ago

Very good. Able to get customer service easily

Pros

Very user friendly, less expensive, easy customer service

Cons

I don’t like being charged to cancel a payroll immediately after it is submitted.

Vendor response

Shari, thanks for leaving us such a wonderful review.

LO
AvatarImg

LUZ O.

Medical Practice, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurePayroll logo

SurePayroll

Good

Reviewed 3 years ago

payroll save me a lot time is very easy

Pros

Easy to work and costumer service most of time get help

Cons

Time are not integrated in the system have to be a separated program

Vendor response

Luz, thanks for leaving us such a wonderful review.

AR
AvatarImg

Verified reviewer

Individual & Family Services, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

SurePayroll logo

SurePayroll

Terrible customer service, old tech

Reviewed a year ago
Pros

Easy to process a normal payroll with no deviations

Cons

You are required to use two-factor authentication every time you login, and the system is slow in recognizing the numbers as you type them. It gives you the option to "remember me" except this option doesn't work. A customer service rep told me that they didn't build this into the software, my browser offers it, except it's clearly designed with the same UI as their system. Additionally, you cannot...

MJ
AvatarImg

Michael J.

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Save the day!!

Reviewed 3 years ago

LMR saved me and my team getting paid and walked me through and entire process in one hour that took Surepayroll a month to do. And didn't even get it right. LMR saved that day and it was so refreshing and easy to use and she was so knowledgeable and helpful and really went over and above what I could ask for. I can't believe I didn't sign up with Intuit payroll first. Now I know!

Pros

the UI, ease of use and how everything flows and is connected

Cons

I can't think of anything right now. So, I may have to get back to you.