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SurePayroll Reviews - Page 7

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287 reviews

Recommended

KB
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Kevin B.

Hospital & Health Care, 1-10 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Perhaps try another service

Reviewed 4 years ago

They are a big company and don't care to provide service. Also, if you need something expedited, they will charge you, but that doesn't mean you get a result.

Pros

well known and tax mistakes only happen every three years or so

Cons

poor service, can't do payroll when I'm out of town using phone or laptop.

Vendor response

Kevin, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible.

LS
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Linda S.

Market Research, 1-10 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fast & easy

Reviewed 4 years ago

This frees me up so I can focus on what I do best. It gives me more time with customers and less time following payroll tax rules and filing forms.

Pros

Everything is clearly labeled. You can go in and quickly get it done knowing they will keep you in full compliance.

Cons

It would be helpful to be able to more easily make changes to the default payroll.

Vendor response

Linda, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.