NeeyamoWorks ServiceDesk Comparison

Overview

NeeyamoWorks ServiceDesk is a ticketing system and support hub, designed to help businesses manage, assign, and resolve employee...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
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  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

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  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Cons

  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features26
  • Activity Tracking
  • Alerts / Escalation
  • Approval Process Control
  • Audit Trail
  • Automatic Notifications
  • Call Recording
  • Customer Complaint Tracking
  • Customer Service Analytics
  • Employee Database
  • Escalation Management
  • Help Desk Integration
  • Help Desk Management
  • IVR / Voice Recognition
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Prioritizing
  • Real Time Notifications
  • Recurring Tasks
  • Self Service Portal
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Task Tracking
  • Workflow Management

Integrations

  • Total integrationsN/A
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Xero
  • Zapier
  • iCIMS Recruit

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation