Newired Reviews

Newired

Contextual guidance for in-app support

4.33/5 (9 reviews)

Anonymous

Newired – Empowering users of web-based application to act effectively.

Used daily for 6-12 months
Reviewed 2019-04-03
Review Source: Capterra

Newired is a highly dynamic enterprise with full commitment to make the customer happy, learning fast from feedback from the field and supplying high quality software with guiding principles of code free (that is easy to learn), low invasive (that is very very low integration need) and build for security.

Pros
Newired Journey and Tips allows to inject tips and guidance directly into the web-application's user interface - specifically in the context they need. This can not only help new users and irregular users to use the application more effectively and thus ensuring correct usage and more effectiveness, but also reduces need for upfront training and load on support. What is especially nice is that the guidance can be across divers web-application empowering a smoother guided user experience. In a world where the rhythm of software changes / releases is ever more increasing parallel to the digitalization of ever more processes in companies driven by ever faster time to market needs, Newired may become key to keep users engaged and focused.

Cons
As the software is disrupting in a way with current practices the “owner” of such software is not always clear. The business cases of its usage – even though it is always about user experience is varied as it affects various fields – ie. deployment, training, change initiatives, process “control”, support etc. On the other hand the aim of Newired is however always to ease the life of the user, which makes it very attractive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Newired

Contextual guidance for in-app support

Angelo Gualano

Newired is an enterprise tool that simplifies the approach to using any web application.

Reviewed 2017-09-27
Review Source: Capterra

Significantly reduce time and cost in training and time to market of new application

Pros
Do you want to do a specific function and you don't know how? Newired helps you. Do you want to have a "journey" of the application you are using? Newired guides you through menus and functions step by step. Do you want to inform and train your users and customers about the new features available? Newired does it without expensive training sessions. It is completely independent of the application to which it refers, and to which it adapts dynamically. In complex application processes, it helps you to better understand what you are doing, sure that you are always doing the right thing.

Cons
Because of the young age, it may be a bit slow in articulated and complex application flows. On the other hand, new releases that increase performance and functions are frequently available.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Newired

Contextual guidance for in-app support

Stella Gazzerro

THE NEW EDUCATION BORDER

Used daily for 6-12 months
Reviewed 2017-09-18
Review Source: Capterra

Reduct employee education costs and time to market

Pros
The product is very Easy to use and Extremely Adaptable to my Enterprise needs; all technical engineer is able to configure rewired journey without education session.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Newired

Contextual guidance for in-app support

Tiago Ferreira

Newired Journeys - Great Onboarding Tools

Used monthly for less than 6 months
Reviewed 2019-03-14
Review Source: Capterra

Neki IT implemented Newired Journeys on our own application, N-TISS, a communication platform to Healthcare Providers and Health Insurances. The journeys help us to reduce the support tickets on our operation and help on the onboarding of new users because our application has long forms to be fulfilled.

Pros
If you need some tool to help new users to understand each detail of a complex application, Newired Journeys can be helpful! This Onboarding tool is easy to use, you can build as many journeys as you need to show all the functionalities without coding. Besides, it is possible to analyze the activities of each step and improve the journeys to the users. The tool allows training, increase the UX of your applications and if you need some technical support, the company give you all the information you need and the updates solve the bugs that existed.

Cons
The only adversity is possible to see on Newired Journeys is the price. Newired Journeys is only On-Premise application to Onboarding users, and this feature makes the tool a little expensive compared the other in the market. Be an On-Premises tool has the advantage to allow to use on applications that need to be on a private server.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Newired

Contextual guidance for in-app support

Daniele Cortis

Newired, the real UX improve!

Used weekly for 1-2 years
Reviewed 2019-11-13
Review Source: Capterra

Pros
Easy to create User Guide without modify the target application! It's very useful create User guide without have any knowledge about the technical part of a generic Web Application

Cons
Hard to manage if there are too much Journeys

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Newired

Contextual guidance for in-app support

Riccardo Lorenzi

The software i would like to work with

Used daily for less than 6 months
Reviewed 2019-11-04
Review Source: Capterra

Pros
It helps user getting their task, simplifying their processes giving guided an contextual tips

Cons
The biggest problem about Nrewired to me is related to its customization: i would like to feel more mine what I'm producing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Newired

Contextual guidance for in-app support

Pallavi Kumar

Great product

Used weekly for 6-12 months
Reviewed 2019-11-07
Review Source: Capterra

Pros
I like the ease of using this software as well as the friendly UI

Cons
Nothing negative about it. Full marks to the software

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Newired

Contextual guidance for in-app support

Giovanni Sgalambro

We are implementing just now. Some issue raised hopefully under solution

Used occasionally for less than 6 months
Reviewed 2019-11-12
Review Source: Capterra

See pros.

Pros
The ultimate goal of the application is great. It can solve many adoption problems and avoid th epainfull speed-up user manuals preparation.

Cons
Current product maturity and documentation available to implementation partners and customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Newired

Contextual guidance for in-app support

Felipe de Senna

An efficient end customer product

Used monthly for free trial
Reviewed 2019-11-07
Review Source: Capterra

Pros
usability, facility, efficiency, support

Cons
Difficult access for small or Brazilian companies to fund the product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Newired

Contextual guidance for in-app support