nGAGEMENT Pricing, Features, Reviews & Comparison of Alternatives

nGAGEMENT

Employee engagement platform for call & contact centers

5.0/5 (1 review)

nGAGEMENT overview

nGAGEMENT is a cloud-based employee engagement and gamification platform for call centers which combines game mechanics, social media, and recognition concepts to motivate employees and improve performance.

nGAGEMENT enables the gamification of KPIs through badges, leaderboards, team and peer-to-peer contests, and more. Agents can view their ranking and results on the leaderboard in real-time, collect badges for their achievements, and personalize their profiles and enhance their avatars to show off their progress to their colleagues. Agents can send one another friendly challenges, with a choice of metrics to be compared. More than 25 KPIs are included within the platform, and custom company or industry-specific KPIs are also supported. KPIs can be weighted, and are automatically tracked in nGAGEMENT.

nGAGEMENT also allows users to test employee knowledge and understanding with flash quizzes, which can be managed and monitored from a single screen. Start and end dates can be set, so quizzes can be set to expire on a specific date. Managers can view their team’s performance, and colleagues can recognize each other’s achievements on the activity feed.
www.nguvu.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
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Markets

United States, Australia, Canada, Europe

Supported languages

English, French
nGAGEMENT screenshot: Co-workers can send one another friendly challengesnGUVU Platform Demo (S)nGAGEMENT screenshot: Users can choose from a range of metrics to compete innGAGEMENT screenshot: Upcoming challenges, latest "cheers", top scorers from the day before, guvu points performance and more...nGAGEMENT screenshot: Agents can see and monitor all of their main KPI performance via a single real-time dashboardnGAGEMENT screenshot: Agents can challenge each other and create micro contests within the teamnGAGEMENT screenshot: eLearning and training can be enabled through knowledge questionnaires and quizzes, which can be monitored from a single screennGAGEMENT screenshot: Agents can check their scores and badges earned, and see their progress on various KPIs, with both standard and company-specific metricsnGAGEMENT screenshot: nGAGEMENT allows users to track all of the key performance metrics within a single dashboardnGUVU Platform Video Presentation

nGAGEMENT reviews

Excellent
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Average
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Poor
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Value for money
Features
Ease of use
Customer support
  5.0
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  5.0
Orsolya Honti

nGAGEMENT helps us collaborate!

Used daily for less than 6 months
Reviewed 2016-08-10
Review Source: Capterra

nGAGEMENT was deployed at IQWare 3 months ago, and since then, we have been using it to collaborate between teams and locations. I love that it reminds me of Facabook, and I can get my stats every day. Finally, I don't have to wait for the boss to tell me how I'm doing LOL! easy to use, not a big time-sapping app, allows me to work on my stats before my performance review. Also, they just added integration with customer surveys, and I get to see the results at the same time as management

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nGAGEMENT pricing

Pricing options
Subscription
View Pricing Plans

Contact nGUVU for pricing information.

nGAGEMENT features

Activity Dashboard
Activity Tracking
Automatic Notifications
Reporting & Statistics
Time & Attendance Tracking

API (356 other apps)
Applicant Tracking (221 other apps)
Automatic Reminders (190 other apps)
Compliance Management (162 other apps)
Customizable Branding (224 other apps)
Customizable Reporting (210 other apps)
Data Import/Export (207 other apps)
Employee Database (165 other apps)
Employee Management (252 other apps)
Employee Onboarding (161 other apps)
Employee Portal (179 other apps)
Employee Self Service (188 other apps)
Real Time Reporting (173 other apps)
Recruiting Management (189 other apps)
Third Party Integration (228 other apps)

Additional information for nGAGEMENT

Key features of nGAGEMENT

  • Badge management
  • Leaderboards
  • Activity log
  • Alerts / notifications
  • Contest management
  • Rewards management
  • Activity tracking
  • Dashboard
  • Predictive analytics
  • Personalized profiles
  • Reporting
  • Employee rankings
  • Results tracking
  • Peer-to-peer challenges
  • Customizable avatars
  • Weighted KPIs
  • Automatic tracking
  • Quizzes
  • Activity feed
  • Peer-to-peer feedback
  • Contests
  • Badges
View All Features

Benefits

Colleagues can send friendly challenges to one another with nGAGEMENT, and individual challenges and micro-contests can be created within teams to increase performance.

nGAGEMENT can capture results for any selected indicator, and translate these into points, allowing agents to view their results and ranking in the leaderboard.

The platform includes more than 25 built-in KPIs and can support custom company or industry-specific KPIs.

Agents can personalize their profiles and enhance their avatars to show off their progress, and earn badges for their achievements.

The activity feed allows users to recognize their colleagues’ achievements and accomplishments, and enables peer-to-peer feedback.

Contests can be launched using weighted KPIs to judge performance, with nGAGEMENT automatically tracking results.

Advanced machine learning allows contact center management to gain insights into performance, workforce optimization, employee attrition, attendance and performance fluctuations, and more.