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Novagems  Logo

Workforce management software for security guards

Last updated: August 2024

Novagems Reviews

Overall rating

4.5

/5

20

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Reviews by rating

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Pros and cons

I also love being able to call customer service anytime I need help. Sensitive content hidden] is AMAZING.
It helps me stay organized and know where my employees are at all times. It also is wonderful for billing customers and scheduling.
We love the ease of use, the editable geofence, the ability to schedule guards easily, and open up new job sites and get guards set up.
The mobil app is hard to work with on the go. Not having time off makes things hard.
One problem I faced was getting the entire team onboard.
Sometimes the app crashes or the GPS lag sometimes.
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20 reviews

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Albert D.

Security and Investigations, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Novagems Security Guard Software

Reviewed 3 months ago

Great customer service and decent software at a reasonable price.

Pros

Combines schedluing and employee monitoring into one easy to use software.

Cons

Can be glithcy, goes down for a few miutes at a time.

SS
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Scott S.

Security and Investigations, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Not the Best, Not the Worst

Reviewed 3 months ago

3 out of 5, too time consuming when dealing with 120 officer's schedules that cannot be rolled over in a single batch

Pros

Still currently learning the system right now.

Cons

In the inability to create a working and master schedule.

KP
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Komal P.

Security and Investigations, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Productivity Enhancement

Reviewed 3 months ago

I recently started using the Nova Gems app, and overall, my experience has been quite positive. The app is user-friendly with an intuitive interface that makes navigation seamless. The features are well-organized, allowing me to efficiently manage tasks and track progress of our employees. One of the standout aspects is the robust notification system, which ensures I never miss an important update. Additionally, the customer support has been responsive and helpful whenever I've had questions. While there is always room for improvement, particularly in expanding some functionalities, Nova Gems has significantly enhanced my productivity and organization.

Pros

Excellent Customer service and support and quick Response

Cons

One aspect I liked least about Nova Gems is its occasional lag when switching between different features or updating information. While the app generally performs well, these occasional delays can be frustrating, especially when I’m trying to quickly manage my tasks.

JB
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Justus B.

Security and Investigations, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best security scheduling

Reviewed 6 months ago

I love it Makes my life so much easier and scheduling and coordinating

Pros

Love the GPS feature love the scheduling feature love how They accept feedback

Cons

Sometimes the app crashes or the GPS lag sometimes

NB
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Nicholas B.

Security and Investigations, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Completely Satisfied

Reviewed 7 months ago

Overall Completely Satisfied, the product meets are immediate needs and allows us operate efficiently.

Pros

What I appreciate most about the Novagems is its user-friendly interface and the instant notifications it provides for employees clocking-in on time, being present on-site, and actively engaging in tasks.

Cons

One aspect of Novagems that doesn't meet my expectation is their 24/7 customer support. While they usually answer calls promptly, the assistance provided may lack the competence, leading to delays of hours or even days to resolving an issue.

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Abraham D.

Security and Investigations, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great and Easy app to use

Reviewed 7 months ago

Great and affordable app to schedule and release shifts and track sites

Pros

User Friendly Easy to launch Great customer support team Easy/ free unlimited supporting session

Cons

We asked for excel format of schedule reports for next updates

RB
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Rachelle B.

Facilities Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RAVA Services review

Reviewed 7 months ago

I absolutely love the Novagem App. It helps me stay organized and know where my employees are at all times. It also is wonderful for billing customers and scheduling

Pros

Employee tracking and scheduling. I also love being able to call customer service anytime I need help. [sensitive content hidden] is AMAZING!

Cons

The monthly cost. Because I have so many girls on so many jobs in one day, I usually exceed the limit monthly.

vs
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victoriya s.

Security and Investigations, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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NovaGems Review

Reviewed 7 months ago
Pros

The staff lay out and the staff info we can collect.

Cons

The mobil app is hard to work with on the go. Not having time off makes things hard. Vacation days not being blocked off so we can't schedule is a must for us as well

MN
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Milos N.

Security and Investigations, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Novagems- Review

Reviewed 7 months ago

Although the features are strong. One room for improvement can be the limited features. Although they do provide customization, the wait time can be long.

Pros

Scheduling and reporting have been a breeze since we have switched to Novagems. We can make week’s of schedule in advance with simple steps that are like a walk in the park.

Cons

Scheduling on my phone is almost impossible My app keep sending me some random notifications in the midle of the night and its annoying, i would like to be able to change the sound on the notifications

TH
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Travis H.

Security and Investigations, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great all inclusive program

Reviewed 7 months ago

Novagems allowed us to consolidate several technology platforms into one. It has a lot of versatile features and is easy to use. Novagem customer support is extremely friendly, responsive, and communicative.

Pros

This program combines the features of multiple software programs, such as patrol, scheduling, GPS monitoring, and timesheets, into one. This has greatly increased accountability for our employees and organization. The versatility of the features allows you to customize it to your individual needs.

Cons

There were some bugs in the beginning, but the support team fixed them promptly. There are some additional reporting features that would help our organization, and I know the support team is working to implement them.

JP
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John P.

Security and Investigations, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great software

Reviewed 7 months ago

We love dealing with Novagems, especially [sensitive content hidden] They have always surprised us with their customer support and Novagems helps us in the current market stage that we are in.

Pros

We love the ease of use, the editable geofence, the ability to schedule guards easily, and open up new job sites and get guards set up.

Cons

Probably one of the most important things that it lacks is that we cannot really do parking management. For instance, if you needed to document a license plate during a report, you cannot look up that info based on the license plate. You may need to see prior violations in the past but you can't do this. But, the rest of the app makes up for some of this.

TB
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Terrance B.

Security and Investigations, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very good product for the money and ease of use.

Reviewed 2 years ago

So far so good and no issues and no outages.

Pros

The software is very easy to use and teach.

Cons

None at this time but will report in the future if any.

IK
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Inderjit K.

Security and Investigations, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product

Reviewed 3 years ago

Great Scheduling tool & reporting system helps to do pay period hours counting

Pros

Easy to use , Improve team efficiency, mobile friendly

Cons

simply good nothing like least, just miner fix & costumer service resolves quickly

MK
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Mandeep K.

Security and Investigations, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Novagems has transformed the way we manage things at my security company

Reviewed 3 years ago

I have been using Novagems Security Guard Management System for some time now and it has been a very helpful tool towards management of our daily tasks. It makes my job as a security manager easy and simplified.

Pros

The system helps track the security guards in real-time. This feature has helped our patrolling team on a bigger scale. With checkpoints and real-time supervision, we could deliver more effective services to our clients. Besides, there are other features that make every-day tasks easy like scheduling, reporting, timesheets, checklists, and more. Once you start using it, you will see how much this system has to offer.

Cons

One problem I faced was getting the entire team onboard. Not everyone on the security team found it easy to get along with the system. So, we took some time and the team of experts from Novagems helped us at every step when we required consultation and demos. It took some time but the team is now seamlessly using the system.

MS
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Manmehar S.

Security and Investigations, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good Tracking Software

Reviewed 3 years ago
Pros

Ease of use, Functionality and Tracking.

Cons

Software is not stable as sometimes patrols go away.

Vendor response

Thank you Manmehar for your review :)

JM
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Jinder M.

Security and Investigations, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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JMS review

Reviewed 3 years ago
Pros

I like that it’s easy to use and can add the trackers easily

Cons

Couldn’t find the app on some phones. But available on android and apple

MK
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Muhammad K.

Security and Investigations, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Novagem

Reviewed 3 years ago
Pros

We are using the software for more than a year, it's easy to use and their support services are very helpful.

Cons

No cons were added to this review

JP
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John P.

Security and Investigations, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Novagems, great product, amazing customer service.

Reviewed 3 years ago
Pros

Most of my comments are documented in the ratings, but ease of use is high, they were able to get us up and running in little to no time, they schedule meetings to teach how to use the software, and so far the software is top notch. It is definitely a plus for our long term clients/employees and it helps to track for payroll. Their customer service, ours being Aditya, has always been responsive to our needs. We also use QR codes /NLC tags, scan points to make sure our guards are rotating on their tours.

Cons

Sometimes the mobile software gets a little glitch. For a period of time we could not edit the geofence, however, once Novagems was notified they immediately went to work to fix the issue and it was fixed in a matter of days. Also, the app logs us out from the manager app which can be frustrating when trying to check in with the guards tours and as an administrator, we expect to already be logged in when launching the app from our personal phones. Besides that, it is a great addition to your portfolio.

NO
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Nathan O.

Security and Investigations, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Brings all our data into one place.

Reviewed 3 years ago

This system brings our data into one place and allows us to use less systems and spend less time moving data between the multiple systems we had in the past

Pros

Provides a combination of Services in one place/platform. Allows us to roster staff to shifts, prove time in attendance for both customer verification and payroll, and GPS tracking of staff whilst on jobs sites aiding both Occupational Health and Safety and proof of service for customers.

Cons

Web portal is slow on to access and make changes from Australia, App often drops out, user experience is not intuitive and requires multiple clicks and sub menus to set up shifts.

TR
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Tameka R.

Security and Investigations, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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NOVAGEMS is a gem!

Reviewed 3 years ago

We had the opportunity to assist the software team with testing and providing feedback with some of Novagems features. The Novagems software has provided our company a superb timekeeping and tracking experience.

Pros

Most likable feature for Novagems is the scheduling, GPS monitoring, checkpoints/tours and timekeeping tools. When creating schedules Novagems allow you to create repetitive schedules and number of guards with the click of a button, this is very helpful with managing multiple client sites. GPS monitoring is phenomenal, this feature has saved the company $$$ when staff are late or leave posts early, Novagems tracks whether staff is within the designated perimeters. Novagem's checkpoint/touring feature is amazing, it allow security guards to scan and/or take picture of tagged checkpoints in set intervals and data is transferred to each nightly report along with activity logs and incident reports. The timekeeping feature allows for accurate and precise hours a guard worked, with the options to choose extraction layout, time periods, etc.

Cons

The hours are calculated in one hundredths, which can be time consuming especially when preparing payroll for multiple staff. If an employee worked 6.72, payroll must convert this to 6.43 ( rounded 6 hours and 45 minutes)