This is a good product easy to use for advantage person
Maybe more online instructions would be good
Likelihood to recommend: 8/10
The software continues to be very efficient and provides ease of use. However, the confidence I have in customer service is what makes me stick with this software and not look elsewhere for an alternative.
Ease of implementation and constant guidance available from customer service to resolve any issue. Also the ability to access and run payroll from any device that can reach the internet provides so much productivity.
The Elite payroll service seems so restrictive. I cannot access many of the settings or execute many of the functions that I could through the Core payroll service. To change these settings I need to go through customer service, which was very confusing and frustrating during the implementation of the payroll service.
Likelihood to recommend: 10/10
Quickbooks will make a great choice for a small-medium size business as an introductory software for managing purchases, accounting, and financials.
Customizable reports Pricing controls feature Real-time financial tools and advanced tools to manage employees & payments.
Absence of vital reports outside accounting & finance. Lack of industry & business-specific features like tracking/e-commerce and tracking
Likelihood to recommend: 7/10
If you have a simple payroll this is not a terrible product. If you have employees in multiple states, I would not recommend.
The integration with Quickbooks online was a key factor. It is also very easy to use once the setup is complete.
The customer service is non-existent. I have a client that uses the full service payroll, and if there is an error where Quickbooks is at fault, it is impossible to ever get them to pay for the error, they will admit the responsibility, but they will not pay for the responsibility. The customer service is tiered so you never speak to a decision maker even when the error is a significant dollar amount. I had this issue in two cases. 1. Quickbooks processed a duplicate payroll costing my client $15,000+ and despite full documentation that they were responsible, they would not pay for the error. 2. I set up a new client on full service payroll with employees in the state of Nevada. QB did not support filing one of the taxes required for the state. They did not disclose this and admitted that they did not disclose at the beginning nor did they prompt the client to file the return when it came due. Quickbooks did take responsibility for the error by admitting it, but they would not take responsibility for the taxes and penalties.
Likelihood to recommend: 0/10
Overall, the experience has been positive but I am unsure about the current trends and future
Name recognition; ease of access & availability to our firm and also the clients; and familiarity of the product.
The overall cost to use the product, largely due to always-increasing subscription prices, is the primary downside to using QuickBooks Payroll, or any Intuit/QuickBooks product.
Likelihood to recommend: 6/10
Self Service Payroll: $17.50/month for the first three months ($35/month thereafter) + $4/employee/month.
Full Service Payroll: $40/month for the first three months ($80/month thereafter) + $4/employee/month.
Payroll with QuickBooks Simple Start:
Self Service Payroll: $27/month for the first three months ($55/month thereafter) + $4/employee/month.
Full Service Payroll: $50/month for the first three months ($100/month thereafter) + $4/employee/month.