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QuickBooks Payroll vs Justworks Comparison

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Overview

QuickBooks Payroll is a cloud-based payroll solution for small businesses which offers automatic payroll tax calculations,...

Category Leaders

Justworks helps entrepreneurs start, run, and grow a business more easily by providing access to big-company benefits, automated...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

70

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

49

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

729

5

4

3

2

1

511

125

48

11

34

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.8

189

5

4

3

2

1

157

26

2

0

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Using QBO for my business has been extremely helpful and easy to use. I have been very pleased with QuickBooks Payroll service since I started using the product and the cost is well worth it.
I enjoy the excellent customer service provided each time I have called in. Each representative is patient, kind and you can hear the smile on the other end of the phone.
Wonderful software especially for start-ups to set up payroll and ensure all proper taxes, commission, and more is done accurately and easily. Gives great confidence payroll is accurate.

Pros

I loved that the platform has a directory that is separated by department. It's super easy to check my paystub as well.
Easy to use, my employees like it, options of medical benefits, customer service was good, pricing is very affordable.
The software is easy to use for members who need help in where to start. Building the employees in the system was easy and the help desk is always there to help.

Cons

My QB consultant warned me that Intuit payroll is screwing everything up and I should switch to ADP. But, no I did not listen and now they did the same mistake this year.
Some of the updates can be frustrating as well as the importing features (lost files, duplicate files, etc).
We went through hell last year, getting this resolved and their customer service sucks.

Cons

Customer Support-after informing the Justworks team that I attempted to change my address to a new state, they denied that I did and said that there was no proof that I attempted to do so.
The only weird feature that I've experienced is their Time Off calculations. The system doesn't include your future time-off days in its calculation of how many days you have left to take off.
I've had to follow up with our account manager on different issues and once actually insisted on getting a new rep due to a series problem they created for us.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features40
  • 360 Degree Feedback
  • 401(k) Tracking
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Benefits Dashboard
  • Benefits Management
  • Billable Items Tracking
  • COBRA Administration
  • Calendar Management
  • Check Printing
  • Commission Management
  • Compensation Management
  • Compliance Management
  • Contractor Management
  • Deduction Management
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Expense Tracking
  • FMLA Administration
  • For Accountants
  • HSA/FSA Administration
  • Health Insurance Administration
  • Historical Reporting
  • Learning & Development
  • Leave Tracking
  • Life Insurance Administration
  • Monitoring
  • Multi-Currency
  • Multi-State
  • Onboarding
  • Online Benefits Enrollment
  • Payroll Management
  • Payroll Reporting
  • Performance Management
  • Policy Management
  • Provider Management
  • QuickBooks Integration
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recruitment Management
  • Reminders
  • Reporting/Analytics
  • Retirement Plan Management
  • Self Service Portal
  • Sick Leave Tracking
  • Succession Planning
  • Summary Reports
  • Tax Compliance
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Workflow Management
  • Total features57
  • 360 Degree Feedback
  • 401(k) Tracking
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Benefits Dashboard
  • Benefits Management
  • Billable Items Tracking
  • COBRA Administration
  • Calendar Management
  • Check Printing
  • Commission Management
  • Compensation Management
  • Compliance Management
  • Contractor Management
  • Deduction Management
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Expense Tracking
  • FMLA Administration
  • For Accountants
  • HSA/FSA Administration
  • Health Insurance Administration
  • Historical Reporting
  • Learning & Development
  • Leave Tracking
  • Life Insurance Administration
  • Monitoring
  • Multi-Currency
  • Multi-State
  • Onboarding
  • Online Benefits Enrollment
  • Payroll Management
  • Payroll Reporting
  • Performance Management
  • Policy Management
  • Provider Management
  • QuickBooks Integration
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recruitment Management
  • Reminders
  • Reporting/Analytics
  • Retirement Plan Management
  • Self Service Portal
  • Sick Leave Tracking
  • Succession Planning
  • Summary Reports
  • Tax Compliance
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Workflow Management

Integrations

  • Total integrations31
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations21
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Justworks

Tried this system , but turned out to be more expensive than our budget allowed

Reviewed 3 years ago

A lot of the services that are included in the plans were not things that our team was seeking, which made the items we did have interest in too expensive.

Pros

I liked that they offered benefits for our employees, like insurance and 401k. The payroll option was nice as well, but we were running payroll with Quickbooks already.

Cons

It was priced per employee, which made it fairly expensive. Many of the features were ones we didn't really need, such as HR services, so it ended up not making sense for our team to keep this system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Justworks

Easy to Use & Saves tons of time for a business owner!

Reviewed 3 years ago

Overall very positive. Started with Justworks with my first hire and it made it a breeze, plan on continue using Justworks as company continues to grow.

Pros

Website interface is easy to use, streamlined. I like the Quickbooks Online integration I like the easy of comparing Health insurance and other benefits plans during selection and enrollment periods Payroll & PTO calendar sync with Outlook is a small touch but is SUPER useful

Cons

I only docked one star because there isn't really an easy way to contact customer service by phone. Things are funneled to live chat or email first. However, live chat seems responsive and I've had only good customer service experiences.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Justworks

Easy to Use

Reviewed 4 years ago

We use it purely for payroll. It has made processing payroll so much easier.

Pros

Justworks has simplified payroll for our company. It is very easy to use, especially for hourly employees.

Cons

I honestly do not have any issues with the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Justworks

It Justworks

Reviewed 3 years ago

Allowed us to set up a US subsidiary with minimal fuss, gives our employees a great deal on benefits we couldn't provide as a small company

Pros

All features are simple to use. The automatic updating of payments with changes is fantastic, linking to XERO smooth. Benefit setup and management removes a massive headache. Multistate filing smooth

Cons

As a foreigner getting used to US payroll jargon

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Justworks

Great Customer Support

Reviewed 2 years ago
Pros

Ease of use and customer service and customer setup was very professional

Cons

None - setup went smoothly - only thing is better payroll reports

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Justworks

Justworks is Fantastic

Reviewed 2 years ago

Excellent

Pros

Inexpensive. Very easy to use. Customer service is great. Great benefit offerings

Cons

Payroll reporting could be more robust. Adding filters for pay periods and employees

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Justworks

Great savings and ease of use

Reviewed 3 years ago

Very good service and great features

Pros

Justworks has saved us a lot of money on payroll administration, group health insurance and other benefits. Their platform is so easy to use and has saved me countless hours in benefits enrollment and administration. Love this PEO!

Cons

would like more customization for historical payroll reports, but it’s not a dealbreaker

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Justworks

Quantum leap forward in managing employees and huge savings

Reviewed 3 years ago

We have saved a ton of money on health insurance. That money and the structural savings for adding benefits allowed us to add dental, vision and 401-K matches - all putting more money in employees pockets - and we still saved money!

Pros

Facilitating communication between supervisors and team members for scheduling and tracking time off .

Cons

Quickbooks integration needs a huge boost. Only area this was behind our previous provider.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Justworks

Got the job done!

Reviewed 2 years ago

We mainly used this for payroll and benefits management

Pros

After some major security concerns with Gusto, anything was an improvement! Like Gusto, Justworks is an intuitive, fun interface on all levels, and a great one-stop shop to cover a wide variety of needs. The variety of features available was great.

Cons

The training courses available were an interesting feature but not super useful for our purposes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Justworks

The absolute best Payroll/HR platform I've ever seen.

Reviewed 3 years ago

Justworks is the backbone of our HR and payroll system.

Pros

Justworks is fantastic. All of my payroll, insurance, retirement, and benefits information is all in a single account. It's fast, easy-to-use, and superbly organized. Compared to other solutions I've used, Justworks is mythically good. One thing in particular that I love about Justworks is the design. The iconography, the font choice, the UX, everything is exactly the way you think it should be.

Cons

I really don't have anything to say against Justworks. It's so intuitive, and the design is wonderful. I have no complaints.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Justworks

Makes payroll Painless

Reviewed 3 years ago
Pros

One stop shop for payroll and benefits that takes administration off my plate.....I don't have to spend time on payroll and benefits that can be better used on other parts of the business.

Cons

I have not found any significant drawbacks

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Justworks

JustWorks saves us time and keeps our HR organized

Reviewed 3 years ago

We are small and do not need to spend a ton of time/resources on HR right now, but we do have HR needs. JustWorks has been a great way to gently launch into managing payroll and becoming familiar with other benefits we can add in the near future, as we add employees. (Since we only have 2 employees right now and only one is full time, we are not yet eligible for health benefits.) I find the payroll transactions very easy to follow. I do the bookkeeping for the business, as well, but we don't use your automatic Quickbooks feed at this point.

Pros

I love that JustWorks handles all filing and calculations for payroll and also offers benefit options you can add as your company size grows. I find it incredibly easy to use and navigate and, on the few instances where I've had questions, I can often find the info in FAQx. We started using JustWorks last year with 2 employees (one PT, one FT) and can handle payroll very easily + it will be a breeze...

Cons

Some of the benefits eligibility is difficult to navigate, but I have a feeling that's more a function of that information being dense, rather than it being unavailable. One thing I've tried to do several times is to download a PDF of our biweekly payroll invoices (our company payroll costs + employer/employee tax breakdown) and that feature is unavailable. I always end up printing it and saving as a PDF, but would much prefer that I could just download a PDF of our broken down bill.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Justworks

Good Software, GREAT Benefits for SMB's

Reviewed 2 years ago

Overall, Justworks has been one of the BEST decisions I have made in my capacity as COO of this company. My [SENSITIVE CONTENT HIDDEN] loves it, my employees love it, it saves me tons of time, and most gratifying of all, we've finally been able to offer affordable, quality health benefits to our team. Justworks is more expensive than some of their competitors, but we all know the old saying: "You get what you pay for."

Pros

Justworks has all the features you'd expect from a digital HR platform / PEO. They make managing employee compensation, benefits, and time off far easier. As the person who oversees the HR functions of our business, the platform has saved me (personally) dozens of hours in just the first six months. For our team, they've only had positive things to say about their experience using the platform. It's easy for them to access the information they need, enroll in benefits, log time, and request PTO. What impresses me even more is that the platform regularly sends out key information, resources, and HR guidance that is tailored to both employees and administrators. They serve as a resource, which is especially important at the time of writing this review (2020 COVID-19 Pandemic).

Cons

My complaints are minimal. Top of my list is I'd like them to have stronger reporting features for financials. While they do maintain great integrations with 3rd party accounting software (Xero, Quickbooks) and I can generate most of the reports I need in those platforms, I would like native support for running a myriad of different types of payroll reports. At the time of this review, it appears to be mostly limited to CSV data exports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Justworks

unpleasant experience

Reviewed 4 years ago

Terrible experience. This company is growing to quickly and doesn't have experienced staff. They are not clear in their communication, multiple times telling us one thing and delivering another. We have been onboard Since Jan 1 and will be canceling. No amount of health care discount is worth the hassle.

Pros

solid software. Easy to use. Clearly the only advantage they have one their competitors.

Cons

calendars are not updated enough in advance so you know when non-payroll items are deducted from your account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Justworks

Good product, with good support

Reviewed 2 years ago
Pros

Makes benefits and payroll easy! Very user friendly for admins and employees alike

Cons

Slightly pricy, but you get what you pay for

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Justworks

Makes life easier

Reviewed 4 years ago
Pros

The payroll and the fact that they have all employees info readily available

Cons

The timesheet function did not meet government requirments so we couldn't use it

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Justworks

Outstanding service and support...greatly appreciate this service

Reviewed 2 years ago

Outstanding

Pros

Once set up, the ongoing processing of payroll activities is extremely logical and efficient.

Cons

Given my experience with alternatives, I did not find aspect that I did not like.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Justworks

Great PEO platform for mid size comany

Reviewed 4 years ago

Very positive. onboarding was easy. Pricing was most competitive vs other PEOs, and platform seems superior.

Pros

They saved us 25% off our medical and payroll and its a nice platform.

Cons

paying 1099 could be more automated. Would be nice to have employee review system built in. But not of their competitors have it wither.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Justworks

All is well until it is not

Reviewed 3 years ago

Twice the state has called me because things were not filed correctly with them. First they were lacking to information for our Worker's Comp coverage, then it was because they didn't have a record of our Disability and Paid Family Leave Insurance. There was also a discrepancy between the amount JustWorks had invoiced us, and the amount withdrawn from our bank account. I was told that it was probably related to the Paid Family Leave Insurance. The support team has told me that these problems are very rare, but in my experience they seem common. The reasons we joined JustWorks were ensure our payroll was handled correctly, that we were compliant with all state and federal regulations and to get better health care coverage.

Pros

better insurance rates handles payroll is supposed to handle all state and federal regulations

Cons

The Help and Support are useless, they direct me to unrelated articles I get too many emails - it is hard to determine when I need to act or when it is spam in disguise.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Justworks

Tax Mishap

Reviewed 3 years ago

Initially I had a great experience, until I ran into this tax and address issue. Since then its been below average and I'm not sure I would choose to use the software again if given the option.

Pros

Seemed easy to use and easy to change your information for tax and payroll purposes.

Cons

1) Customer Support-after informing the Justworks team that I attempted to change my address to a new state, they denied that I did and said that there was no proof that I attempted to do so. Because of this, they continued to take out the wrong state income tax for nearly 5 months and I wound up owing a great deal of money because of the mistake. I offered to have them meet me in the middle with a credit to alleviate the situation and they refused. Overall, horrible experience and a true lack of understanding and compassion for a customer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Justworks

Justlove

Reviewed 4 years ago
Pros

It's extremely user friendly and makes my life about 2000% easier. Payroll? Done. PTO? Tracked. Benefits? Awesome.

Cons

I haven't found anything to complain about yet.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Justworks

GraceBlood, LLC Review of Justworks

Reviewed 2 years ago

I've worked with ADP, Paychex, Stratex and several smaller payroll applications and JustWorks is the most straight-forward and easy to use.

Pros

There is little to no training required, very self-explanatory if you've done payroll in the past.

Cons

It would be nice to see more ready-made reports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Justworks

Payroll and Benefits in one platform

Reviewed 4 years ago

I love the software. It does save us a lot of time and money that we don't have on spending on a HR person.

Pros

We are small team and its great to be able to manage all the payroll services in one app

Cons

I think the user interface can be a little be simpler. Sometimes I find it hard to find certain items. Maybe have a menu on top of the page.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Justworks

It Just Works for our employees

Reviewed 2 years ago

We love it. It is inexpensive and provides amazing value to our company as an HR database and for running payroll.

Pros

I really do enjoy how easy it is to navigate everywhere! Honestly, the customer support is out of this world too! Anytime I have a question, I can hop on their Slack channel and get help. Also, the platform is super easy for us to onboard new employees and keep everything up to date for payroll.

Cons

There isn't much to dislike about JustWorks in my experience. I could see the lack of in-depth docs being an issue, but when getting answers to questions is as easy as a Slack message it's hard to be upset.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Justworks

Justworks Platform

Reviewed 3 years ago

The breakdown of all fees and taxes is very transparent in the system which allows me to produce accurate reports for the management with minimal effort. Great customer service allows to solve issues and get my questions answered without any wait time.

Pros

The software is very easy to use, the screens are very intuitive and user-friendly. The information presented in a very clean and efficient form, screens are easy to navigate and understand. The platform offers a variety of services from payroll management, payroll compliance, training, HR tools, and benefit coverage at a very competitive price.

Cons

There are some reporting that has not been fully developed yet. It is definitely not a show stopper but a very nice and convent feature to have. Since I am a system administrator and act as a VP of Finance for the company I work for, collecting data for reporting purposes is not readily available and requires massaging data.