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QuickBooks Payroll vs OnPay Comparison

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Overview

Category Leaders

QuickBooks Payroll is a cloud-based payroll solution for small businesses which offers automatic payroll tax calculations,...

Category Leaders

OnPay is online payroll software for growing businesses in all 50 states. Payroll services include processing payroll, automating...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

70

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

40

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

715

5

4

3

2

1

502

120

48

11

34

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.8

397

5

4

3

2

1

357

30

2

1

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Using QBO for my business has been extremely helpful and easy to use. I have been very pleased with QuickBooks Payroll service since I started using the product and the cost is well worth it.
I enjoy the excellent customer service provided each time I have called in. Each representative is patient, kind and you can hear the smile on the other end of the phone.
Wonderful software especially for start-ups to set up payroll and ensure all proper taxes, commission, and more is done accurately and easily. Gives great confidence payroll is accurate.

Pros

As a foreign company moving into the US market I'm glad we chose OnPay. They have been great at making everything smooth from helping us get set up with payroll to benefits for our employees.
User-friendly, excellent customer support, super easy on a small budget and I am 100% comfortable in leaving everything in their capable hands. Simply click a button on payday and it's done.
Alway friendly staff that is eager to help answer any questions and get us to a resolution. Software is simple and packed with features.

Cons

My QB consultant warned me that Intuit payroll is screwing everything up and I should switch to ADP. But, no I did not listen and now they did the same mistake this year.
Some of the updates can be frustrating as well as the importing features (lost files, duplicate files, etc).
We went through hell last year, getting this resolved and their customer service sucks.

Cons

Sometimes new employees miss the part about setting up direct payment into their accounts. It must not be obvious, because about 1 out of 3 will miss it.
Also, there was a problem with payroll being processed twice within two minutes from each other. There should have been a pop up stating you already processed a payroll.
I hate paperwork and don't have a big enough operation to justify hiring a book keeper.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features36
  • 360 Degree Feedback
  • 401(k) Tracking
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Benefits Management
  • Check Printing
  • Collaboration Tools
  • Compensation Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Customizable Reports
  • Customizable Templates
  • Data Visualization
  • Direct Deposit
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • For Accountants
  • HR Management
  • Historical Reporting
  • Learning & Development
  • Leave Tracking
  • Multi-Currency
  • Multi-State
  • Onboarding
  • Orientation Workflow Management
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Performance Management
  • Policy Management
  • Process/Workflow Automation
  • QuickBooks Integration
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Recruitment Management
  • Reminders
  • Reporting/Analytics
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Succession Planning
  • Task Management
  • Tax Compliance
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Workflow Management
  • Total features57
  • 360 Degree Feedback
  • 401(k) Tracking
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Benefits Management
  • Check Printing
  • Collaboration Tools
  • Compensation Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Customizable Reports
  • Customizable Templates
  • Data Visualization
  • Direct Deposit
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • For Accountants
  • HR Management
  • Historical Reporting
  • Learning & Development
  • Leave Tracking
  • Multi-Currency
  • Multi-State
  • Onboarding
  • Orientation Workflow Management
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Performance Management
  • Policy Management
  • Process/Workflow Automation
  • QuickBooks Integration
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Recruitment Management
  • Reminders
  • Reporting/Analytics
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Succession Planning
  • Task Management
  • Tax Compliance
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Workflow Management

Integrations

  • Total integrations31
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter
  • Workday HCM
  • Xero
  • Zapier
  • Total integrations11
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter
  • Workday HCM
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnPay  logo

OnPay

OnPay is awesome!

Reviewed a year ago

Excellent help in setting up and all other customer service needs.

Pros

Offloading 100% of payroll tasks. Automatic integration with Quickbooks desktop.

Cons

I have no dissatisfaction with OnPay in any way.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnPay  logo

OnPay

User Friendly

Reviewed 2 years ago

OnPay has made payroll so easy I feel as though I have forgotten something when processing.

Pros

Very user friendly, affective payroll reports and feature.

Cons

Quickbooks integration is not the best, but that feature for payroll from third parties can be difficult to integrate because companies process/account for payroll differently.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnPay  logo

OnPay

Everything you need it to be an more

Reviewed 2 years ago

OnPay has worked seamlessly for us. I would highly recommend.

Pros

Very easy to setup and use for a small business. If you need help, support is great to deal with.

Cons

Integrations with quick books are good, but lack some of the features you get with payroll through quickbooks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnPay  logo

OnPay

Great Value: Good user interface, easy to set-up, easy to run payrolls, very good support

Reviewed 2 years ago

Very good. I've implemented now for 2 organizations

Pros

Good user interface easy to set-up easy to run payroll very good support Quickbooks integration

Cons

A few of the minor category/code fields are not as easy to set-up A fully user-defined reporting interface would be great (specific fields/payroll items, options on how to subtotal, date range, export capability)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnPay  logo

OnPay

Powerful and easy to use

Reviewed 2 years ago
Pros

In the past, running payroll (with Quickbooks and Paycor) was always an arduous task, but not so with OnPay. Now it takes me under five minutes to process the monthly payroll using the intuitive OnPay web interface.

Cons

Setting up the Quickbooks export was rather difficult and time-consuming, but fortunately the OnPay support staff was there to walk me through the steps.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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OnPay  logo

OnPay

Great for payroll, doesn't hold your hand

Reviewed 4 years ago
Pros

It is very easy to get payroll up and running. Additionally, it has a good quickbooks integration, however it doesn't tell you that the quickbooks connection only lasts 30 minutes which is why you have to log in each time. It also has a great user interface and feels very modern and sleek, which is nice to have for payroll.

Cons

The automated filings for things such as UI and WC can get a bit difficult, especially if you have your own coverage. It also doesn't ask you if you already are compliant when you tell it you are a new company. It doesn't need to in order to function, but it would be nice for small companies to have the extra bit of guidance.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnPay  logo

OnPay

Very happy with product and support

Reviewed 2 years ago

I have only positive comments for OnPay. I have had negative experiences with previous vendors so I know how bad it can be. This software is very user friendly and support is very responsive.

Pros

Support staff available by chat or voice. Adaptable to special rules for Agriculture. Automatically updates my Quickbooks Online register when a payroll event happens.

Cons

I actually have no complaints at all with OnPay.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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OnPay  logo

OnPay

Have been using for over 2 years now. Been very happy overall

Reviewed 5 years ago
Pros

Very easy to use once set up. Very affordable. If/when issues arise, customer service is very quick to respond and provides immediate solutions.

Cons

A little tricky to get set up properly in the beginning. But once set-up, very easy to use. Limitations with routing payroll data to multiple quickbooks accounts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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OnPay  logo

OnPay

More bang for your buck

Reviewed 3 years ago
Pros

Easy to set up and transfer employee and company info from previous payroll service providers. I like that the tax filing service is already included in the cost. I'm paying $680 a year for Intuit payroll and I have to file all the taxes for my clients. OnPay is roughly $480 a year and everything is done for you and you get much better customer service. I am telling all my new and existing clients about OnPay!

Cons

The biggest downfall so far is linking payroll to intuit QuickBooks for the payroll data entry. I also dislike their emailing strings; there are several people engaging in your email string and it gets a little confusing and is easy to overlook an email. Lastly, OnPay should offer a referrals program!!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnPay  logo

OnPay

Best Payroll Service Around

Reviewed 3 years ago
Pros

Great software and excellent customer support. They went above and beyond to resolve an issue I had on my end as well. Wish I’d switched from Quickbooks payroll years ago to onpay.

Cons

None that I’ve had. They’ve been excellent

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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OnPay  logo

OnPay

Great system and very Easy!

Reviewed 4 years ago

I am a small business owner and was using Quickbooks payroll service that I had to run and cut checks, Etc. For the same annual cost Onpay does this for me with direct deposit and they take care of any issues with payroll tax returns, not that I have had any since switching to Onpay.

Pros

Ease of use is #1, after the initial set up I just log into their website enter employee hours and a couple clicks later I am done.

Cons

I can't think of anything granted I have a very simple payroll.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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OnPay  logo

OnPay

Our go-to payroll software!

Reviewed 9 months ago
Pros

The best part about Onpay for us, is not only the ease of use, but the ability to set up Onpay so it maps to Quickbooks Online, so we don't have to make any adjustments later. Also, we are super thankful for Onpay's support as they are always super friendly and make sure any payroll challenges we have are resolved. Also, we really like the liabilities always balance. We struggled with other software, mainly quickbooks, where there are always odd amounts of payroll liabilities hanging in the account all the time.

Cons

We have an accountant dashboard, and we can't see our invoices directly, we have them sent to us each month. Billing isn't wonky or anything, we just don't have open access to the billing from our side. If it was the client's billing account, their billing activity shows up for them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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OnPay  logo

OnPay

OnPay makes payroll and all payroll taxes easy and simple for a great monthly price.

Reviewed 5 years ago
Pros

OnPay software does everything we need - direct deposit, all taxes and payment of taxes, employee payroll information, many different reports for employees and for the business, and it will integrate with Quickbooks Accounting software as well. Great program that has helped us immensely.

Cons

It's a bit tricky at first to navigate but after just a few uses it's very easy to use, and customer service is extremely fast to respond to questions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnPay  logo

OnPay

Switching to OnPay

Reviewed a year ago

I'm saving money on payroll processing and direct payroll deposits.

Pros

This product is a cinch to use. I used the QB Assisted Payroll for years and was happy with the service. However, for my small company the cost had climbed quite a bit since I originally began. I decided to try OnPay and I'm glad I did! It was not very difficult to make the switch and the payroll process is super simple with OnPay. I'm very satisfied.

Cons

I wish I had switched at the end of a quarter rather than mid-quarter. That added a bit of complication to ending the QB service. Not because of OnPay but because ending the QB service during a quarter added complexity and it was not a transparent process.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnPay  logo

OnPay

Great customer service

Reviewed 4 years ago
Pros

For a small business this online system is efficient and easy to use. The customer service is fast and effective.

Cons

Inability to have payroll draw same day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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OnPay  logo

OnPay

Payroll software review

Reviewed 2 years ago

It has simplified my payroll and removed all my concerns on dealing with payroll.

Pros

It's the ease of use and managing all payroll taxes.

Cons

Little that I think of, most issues are small user preferences vs issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnPay  logo

OnPay

OnPay Review

Reviewed a year ago

We use for bi-monthly payroll through direct deposit and for processing payroll taxes.

Pros

The product is easy to understand and to use.

Cons

It would be beneficial to us if there was an integration with ZOHO at a reasonable price. We don't use the current companies with which OnPay offers integrations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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OnPay  logo

OnPay

Extremely happy with my experience so far

Reviewed 5 years ago
Pros

I added my first employee a little over a year ago. I looked into mulitple payroll companies and decided to go with OnPay. I am extremely happy with my choice. At this point, I only use them for payroll and it is only one employee, but I know they have additional services that will help me as I continue to grow. The peace of mind knowing they take care of all the taxes has been awesome. When you compare it to QuickBooks Payroll and the fact you pay for the payroll service and then still have to take care of the taxes yourself makes the additional cost of using OnPay a no brainer. Simplicity and ease of use Customer support when I have needed it The fact they take care of all the taxes

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

OnPay  logo

OnPay

Very helpful customer service and support; easy platform to use.

Reviewed 5 years ago

I only employ one person, so I don't need all the bells and whistles. But it would be very powerful for a larger employer.

Pros

The ease of running payroll is terrific. It's just a few clicks and payroll is complete.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnPay  logo

OnPay

What a great service

Reviewed a year ago

Excellent!

Pros

The easy employee onboarding process to get them set up on payroll and direct deposit. I also like how easy it is to run payroll and view past payroll figures.

Cons

Not sure how to set up a commission based employee payroll.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnPay  logo

OnPay

OnPay software worked well for microbusinesses with little knowledge about payroll and payroll taxes

Reviewed 3 years ago

I no longer provide payroll services or payroll tax preparation services to my clients. In an environment where payroll tax requirements are rapidly changing, such as the new W-4 form, it is helpful for me to offload client payroll processing to a cloud-based payroll service provider. Yet, I can still occasionally check in to help clients if there are any concerns.

Pros

The software was very easy to use. I'm a CPA who converted my clients who process payroll to this software. The change went well. I received good support when I needed it. My clients, some of whom have very limited knowledge about processing payroll and payroll taxes, made the change and are doing well. Where support was required the OnPay staff worked with my clients, or with me to accomplish the goal.

Cons

This change-over was done in December to be effective with the new year. Sometimes there was some difficulty processing the first weekly payroll which overlapped both years, but was paid in the new year. Ultimately OnPay support helped us work through the issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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