OnTheClock.com Reviews - Page 3

I have been using ontheclock.com for several years. This software is extremely user friendly for employees as well as bookkeepers. Their customer service through "chat" on their website is wonderful. There is always someone there to answer your questions and they can look at exactly what you are looking at to help answer any questions or solve any problem. It's very easy to add additional hours for employees or to adjust employee time if needed.

There really is not anything I don't like about the software. It has worked great for me and my employees.

Hello Caroline, Thank you so much for your awesome feedback! We are extremely happy to hear that our time clock system has benefited your company. Have a great day! -OTC Team

The login for staff and administration is simple and quick. The amount of customization is incredible, and more and more features are added frequently. I appreciate being able to export to QuickBooks Payroll using OTC's free converter.

For the price and ease of use, On The Clock can't be beat!

Thank you for the great review, Dan. Have an awesome day! -Tim G.

This software is very easy to set up, use and customize. Anybody who uses paper time clocks needs to look at this software, it has saved me so much time with several clients. No more adding up time cards, time sheets and tracking down time reports!!!

Occasionally some employees have had issues with the mobile app not working quite right, but that may have been fixed as I haven't had any complaints for a long long time.

Hello Brad, We appreciate your feedback. We have done a few updates to our mobile app to fix some bugs - this may be why you have not received any complaints in a while. Hopefully this continues and we are very happy to read your comment. -OTC Team

The on the clock app is very easy to use by our staff. Even those who are “tech challenged” have no problem with it. They can also track their hours. As an administrator, I like the feature that tracks employees whenever they are clocked in.

I wish I could email the employees total hours to our accountant who does payroll.

Hello Maita, thank you so much for your awesome review! We have some great news regarding an email method to send over your employees' hours to your accountant for payroll. You can simply export your employees' hours via PDF and/or Excel CSV file, save it, and email it to your accountant. BUT we have a simpler option called OnTheClock Pro. This program is designed for accountants to have access to their clients' account and time data for FREE. This is very simple and it streamlines the payroll process, while saving you time. Learn more here: https://www.ontheclock.com/time-tracking-that-connects-accountants-with-clients.aspx Please contact our support team if you have additional question how to invite your accountant to your time clock account. -OTC Team

It's pretty basic. No need for training.

We've had to remove and re-add employees b/c their username/password combo randomly no longer works. No idea why it's happened. We've just dealt with it because I haven't made finding another time tracking option a priority. I wish you could have more characters in the job name. Ideally, we'd like to include both the address and client's name in the job name. Depending on the length of the street, we sometimes don't even get to put in the entire address (including apt/suite number)

Hi Lauren, we're sorry to hear about your situation. Please contact us ASAP so we can help resolve your issue. 888-753-5999. We look forward to helping.

OnTheClock.com makes it easy for us to input schedules, keep track of clocking in/out, and post schedules every week. The program works very well and we love using it.

The only con I can think of is not being able to see the timesheet next to the schedule for that individual staff member. If that feature were added, that would give my review a total 10 out of 10.

Mobile access with GPS tracking, regular updates, easy-to-use interface, web-based access, and competitive pricing structure are all items that are worth of highlighting with the software. Customer Service's response to questions has usually been within just a few minutes to an hour, which is leaps ahead of any other software we've worked with.

Archiving of time cards and custom date sorts on the time card tab can be display wonky and difficult to navigate. Lack of user roles also limit the functionality from an administrator perspective. We'd love a role that allows for approving of time cards without creation of users, an ability to sort by needing approval. The PTO aspect is a nice touch, but with some more functionality in regards to exporting or preventing requesting PTO beyond max use, it would merit even more priase.

Thanks for the review :)

I like the ability to limit where my employees can sign in online. This allows me to make sure remote employees are actually at work when they clock in.

I would like to make it easier to get to the basic login screen for my employees. They often have to go to the more detailed home page first.

Hello Emma, Thank you for the kind review. Here is the link below that will take your employees directly to our employee punch site. https://www.ontheclock.com/time-clock/ You can save it as a favorite on your browser. Also, we offer a widget/button for you to install onto your website for easy employee punching. The instructional link on how to install this is below. https://www.ontheclock.com/Add-A-Punch-Clock-To-Your-WebSite.aspx Hope this helps! Have a great day! -OTC Team

Quick end of the pay period totals and exceptional pricing

Sometimes the ability for an employee to clock in outside of the building on an app makes me question integrity. Have not had any specific issues though.

Hello Ken, Thank you for the kind review. You are able to set mobile punching restrictions for your employees if mobile punching is a concern. Also, you have the ability to turn mobile punching off entirely and have them punch in and out by the use of a desktop or other methods that are inside your place of business. If you would like further assistance on this please contact us at 888-753-5999 and we will be more than happy to assist you. Have a great day and thanks once again, -OTC Team

The ability to GPS track where employees are punching in.

The fact that sometimes the GPS signal doesn't give the most exact location if there isn't a WiFi signal nearby.

Hello Jana! Your review and feedback is very appreciated. If your employees are using our mobile app, then please recommend they power off and back on their devices from time-to-time. This will help the device to update their GPS location and improve accuracy. If you need assistance then please contact us at 888-753-5999. We will be more than happy to assist. Have a wonderful day, OTC Team

My employees find this software perfectly easy! As the administrator, access is flawless, changes can be made easily, I can archive all previous entries, I can easily make changes to each employees details such as pay, vacation, holidays, etc. The cost, well, you just can't afford not to have this as an important tool in your office!

I do not have any 'cons' to date and I have been using this system for years!

What a great review! We truly appreciate you taking the time to write a detailed and kind review about our time clock system. Have a great day, -OTC Team

Easy to use, nice interface, affordable

Maybe not good for all larger companies, but that would depend on the set up and need.

Hello George, We truly value your detailed review about our time clock system. Thank you so much for your loyalty to our company and we wish you a great day!

I have tried a few competitors and I like OTC the best. I like that it shows you where the employee punched from, so when I'm out of town or during covid when everyone is WFH I can ensure they aren't clocking in from other locations. Overall it works for my needs and we set its periods its counting to match our payroll periods and it makes pulling time a breeze.

I wish it showed punches from other days as far as locations, like so I could look back over a significant time period or go back to pull a specific punch location. I also wish the pricing was lower. I am about to add another employee and costs add up so fast running a business

Hello Jessica! Thank you so much for the great feedback.

What I like most about this software is the ease of use. It is super user friendly for any and all employees to clock in and out. The time cards are also very easy to read when processing for payroll.

What I like least is the fact of going through steps just to get to the employee clock in/out. I feel there should be a direct site to the punch in/out page.

Hello Chelsea, Thank you for the tremendous review and feedback! The link provide below is the direct link to our employee punch site - we hope this helps :) https://www.ontheclock.com/time-clock/ Have a great day, -OTC Team

It is nice not having to buy supplies for a traditional time clock and that each employee can clock in from their own computer. It is also nice for those that occasionally have to travel because they can still clock in and out from out of town.

Really, there isn't anything I can think of that we don't like. Obviously, if our internet is down, we don't have access to the software, but it could be worse!

Hello Angela, Thank you very much for the review and feedback. Your words mean a lot to our team. Thank you for your loyalty, -OTC Team

This software functions similar to other timeclock programs but also has a GPS feature that can detect the location of the employee when clocking in. Since the employee approves each device used, employees may find it hard to practice deception with this software.

The only negative aspect I can think of is when an employee has to get a new phone and the device has not yet been approved.

Hello Victoria, Thank you for your great feedback and review about our time clock system. Have a great day! -OTC Team

It's just a basic clock in, clock out system. Easy to view your hours and what time you clocked in and out on any given day. Easy to fix an employees mistake if you're an admin. Some things you want extra bells and whistles, clocking in and out isn't one of them. Very functional, have never had any issues.

I didn't find anything that was not to like. There is an app for a phone or web use. Employees have found it very easy.

Hi Brittany, Thank you so much for the kind review. We are pleased to read how our time clock is helping your company. Have a wonderful day!

Ease of use, I can do scheduling of employees. Keep track of time for contractors and employees. My contractors or always in the field so the mobile app is easy to use to clock in or out.

We haven't figured out how to make changes to punches in and out times on the mobile app when someone forgets or need to adjust a punch.

Hi Katherine, thank you for the awesome feedback and review. Please contact us at 888-753-5999 or email us at support@ontheclock.com, and we will be more than happy to assist with the app punch time adjustments. Thanks again, OTC Team

We are a small business and need to keep costs down. The price is consistent with the features. We don't need more features, and we don't want to pay for features we don't use.

Don't like that I can't use the same email for two different accounts. I have two stores, so I have 2 accounts, but have to use different emails for them. Also, as the Administrator who has to be on the schedule, I have to have different email addresses as the "employee".

Hello Suzanne, Thank you for the review. The reason why the same email cannot be used for two separate accounts is so that accounts do not get confused and mixed up. We are happy to have you as a customer :)

My company has been using ontheclock for a little under a year now. The desktop version is extremely easy to use and learn how to use. Clocking in and out is simple. A perk (for me) is seeing how many seconds you have until the time will change. Submitting PTO is simple and easy to use as well. You can easily access your time sheet and what PTO has been approved and what has been denied or even ones that are still in pending.

I have yet to find a negative thing about ontheclock. It can be slow at times but I do believe that is because of my internet connection and not because of ontheclock.

Wow, thanks for the great review! We are very happy to read how our time clock is helping your business. Have a wonderful day!

Simple and straightforward for everyone. I know my staff can clock in and out from their phones or computers and the information will be accurate. If I need to fix someone's time or pull previous data I can do it with just a few keystrokes saving myself time and energy.

I don't love the new update to PTO fields on the administration end but still easy to use. Just a few more keystrokes so not a huge deal.

Hi Tracey, Thank you for the review and your feedback - we highly appreciate it. -OTC Team

I like the overall ease of using everything about OnTheClock. Staff clock in is easier to track. I love the feature where I can separate a staff working different departments and jobs. I cannot say enough positive things about this software and while it is not perfect, it does an excellent job.

It would be nice to actually see specific hours staff worked for another department and how may hours they worked rather than having have to export that info onto an Excel spreadsheet.

Hello Keith, Thank you for the review. We actually do offer a solution for specific hours worked for another department. This will be in our Project and Job Costing feature. If you would like to give us a call at 888-753-5999 we would be more than happy to help walk you through setting this up. Have a great day :) -OTC Team

It's very to sued and understand. anytime I have a question I am able to get help very fast with one phone call. It's very comforting how knowledgeable everyone who answers the phone is. It's usually something that I am doing wrong and always end the call feeling very satisfied. thanks to the entire team I appreciate you.

I do not have a problem with anything at this point. may if I start using more features then that would change.

Thank you for the very kind review, Richard. We are very thankful. Have a great day! -OTC Team