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Papaya Global Logo
Papaya Global
4.3
(12)

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Discover the Smartest Global People & Payroll Platform

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(2)

Papaya Global Pricing, Features, Reviews and Alternatives

Papaya Global product overview

Price starts from

20

/user

Per month

What is Papaya Global?

Papaya is a cloud-based solution, which assists multinational businesses with managing global payroll, cross-border payments, and contractors. Key features include cost breakdown analysis, data security, benefits administration, and records management. The integrated suite offers tools for hiring, onboarding, managing, and paying employees in one end-to-end solution.

Key benefits of using Papaya Global

* Total Payroll Costs - Analyze current employment costs and trends across regions

* Payroll Automation - A single dashboard to view, review and approve payroll in full compliance

* Collaborative HRIS Tools
Plan your employee experience with onboarding tools, time-off management, and much more

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Live Online
Videos
Documentation
In Person
Webinars

Papaya Global pricing information

Value for money

4.1

/5

12

Starting from

20

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Papaya Global features

Functionality

4.0

/5

12

Total features

57

9 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Self Service Portal
Employee Database
Customizable Reports
Employee Management
Employee Profiles
Applicant Tracking

Functionality contenders

Papaya Global users reviews

Overall Rating

4.3

/5

12

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.64/10
Rating distribution

5

4

3

2

1

6

4

1

1

0

Pros
Firstly I love the customer service and how quickly they respond. I also love the ease of the platform.
Our overall experience has been very positive and Papaya is a platform we regularly recommend to other HR teams.
The customer support team is friendly, quick to respond and communicate progress well particularly during onboarding stages.
Cons
It's just really painful when I check invoices since I go over each item, and there is usually a mistake the employer or Papaya made.
My experience can be summed up with two words; "extreme disappointment.
The reports (invoices) are not organized well. There is no report for the balance of PTOs days for employees.

Overall rating contenders

PC
AvatarImg

Patrick C.

Information Technology and Services, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A comprehensive, scalable and user-friendly platform

Reviewed 2 years ago

Our overall experience has been very positive and Papaya is a platform we regularly recommend to other HR teams.

Pros

The platform itself makes it very easy to administer payroll changes across our global workforce and have full visibility of this. It has cut down on payroll administration and was also a substantial cost reduction in administering EOR services compared to previous vendors. The customer support team is friendly, quick to respond and communicate progress well particularly during onboarding stages.

Cons

Only a minor point but as we expand into more regions the separate invoicing process will become more of an administrative burden and we'd love to explore ways to consolidate this as much as possible.

SA
AvatarImg

Sara A.

Computer Software, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Recommended

Reviewed a year ago
Pros

Unifies and simplifies monthly processes. Integrates with other information systems

Cons

Platform is not self service enough. BI tool must improve

KQ
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Kenneth Q.

Music, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Papaya's platform and service does not match its mission statement.

Reviewed a year ago

My experience can be summed up with two words; "extreme disappointment". We have bene using the system since around May of 2021 for one country with 15-25 employees. The first three payrolls were a mess, where employees did not receive payment in time, exposing my company to liability. Further, payments required by law to social security, etc., were also mishandled for about 2 months. I honestly do...

Pros

I am not sure there is any feature I "like the most".

Cons

I find many aspects cumbersome. It is often confusing to navigate through the website and many times not all information fits in the screen. I have to scroll forever to get all info/data, even if there is more than enough space in my screen for all data to show. Sometimes, I cannot even get tot he last record, unless I select "50" records to show at a time. I often also see data overlapping on top...

MA
AvatarImg

Michiko A.

Information Technology and Services, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall satisfied, but not perfectly satisfied

Reviewed a year ago

Papaya Global is awesome overall. It's expensive though. The management fee is sometimes as high as one person's salary. But representatives are responsive.

Pros

The platform is very straightforward. And Papaya is always optimizing the system.

Cons

(1) Expense folder - I sometimes want to delete the items I uploaded, but this feature is not available. I made a request to grant the authority a while ago, but it's not there yet. (2) System error recovery is slow. When there is an issue and I report it by providing all the screenshots and explanations, it still takes a long time to fix the problem. (3) It's just really painful when I check invoices since I go over each item, and there is usually a mistake the employer or Papaya made. So I really have to carefully check each invoice, which is a lot of work.

CM
AvatarImg

Cyndi M.

Internet, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Papaya global

Reviewed 2 years ago

Great experience so far.

Pros

Ease of use Nothing to manage on the user side of this software - Papaya does it for you GDPR compliant The reports are easy to use and save me hours of work compared to our old system.

Cons

If you have a Change of entity in a country. The old branch and new entity have separate files. So historical information is in a different file/area.

Papaya Global FAQs

Q. What type of pricing plans does Papaya Global offer?

Papaya Global has the following pricing plans:
Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Papaya Global?

Papaya Global has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

See alternatives

Q. What languages does Papaya Global support?

Papaya Global supports the following languages:
English, French, Spanish

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Q. Does Papaya Global support mobile devices?

Papaya Global supports the following devices:
Android, iPad, iPhone

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Q. Does Papaya Global offer an API?

No, Papaya Global does not have an API available.

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Q. What other apps does Papaya Global integrate with?

Papaya Global integrates with the following applications:
Priority Software, Expensify, NetSuite, SAP SuccessFactors HXM Suite, Namely, SAP Business One, BambooHR, SAP Concur

See alternatives

Q. What level of support does Papaya Global offer?

Papaya Global offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk

See alternatives

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