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Paycom vs Freshservice Comparison

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Overview

Category Leaders

Paycom empowers businesses with access to workforce data. Our system gives employees access to view and interact with their...

Category Leaders

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

364

148

61

15

18

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

5

4

3

2

1

264

133

18

7

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Overall our rapidly growing business was due for a professional, easy, and affordable tool to manager payroll, benefits, HR related things, etc. and this was perfect.

AR

Anonymous Reviewer

I love that it allows employees the ability to access and change their profiles and be responsible for their timecards.

Kim B.

I love how user friendly this product is for everyone. Everything is very self explanatory and if you have any questions, customer service is very helpful and patient.

JD

Jessica D.

Pros

The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.

JM

Joe M.

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

MS

Max S.

The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.

John T.

Cons

We have been very frustrated with our implementation and ongoing service. They push to go live in a very short amount of time but did a terrible job of working to make sure the set up was right.

GL

Gayle L.

I have had several daily timecards messed up because of this.

AR

Anonymous Reviewer

When researching Paycom the only negative review I seemed to come across was difficulty with the software.

KD

Kristin D.

Cons

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

JP

Jacob P.

Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.

FH

Fady H.

Lack of Flexibiity to link with other products such as JIRA for example.

SW

Steve W.

  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features116
  • 360 Degree Feedback
  • 401(k) Tracking
  • @mentions
  • ACA Reporting
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Availability Indicator
  • Background Screening
  • Barcoding/RFID
  • Benefits Dashboard
  • Benefits Management
  • Billing & Invoicing
  • Biometric Recognition
  • Blended Learning
  • Budgeting/Forecasting
  • Bug Tracking
  • Built-in Course Authoring
  • Buy Side (Suppliers)
  • CMDB
  • COBRA Administration
  • CRM
  • Call Center Management
  • Case Management
  • Cataloging/Categorization
  • Certification & Licensing
  • Change Management
  • Change Planning
  • Change Tracking
  • Chat/Messaging
  • Check Printing
  • Client Portal
  • Clock In / Out
  • Collaboration Tools
  • Compensation Management
  • Competency Management
  • Complaint Management
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Management
  • Content Management
  • Contract Drafting
  • Contract Lifecycle Management
  • Contract/License Management
  • Corporate/Business
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Course Management
  • Course Tracking
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Deduction Management
  • Depreciation Management
  • Device Auto Discovery
  • Direct Deposit
  • Disposal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Triggered Actions
  • Expense Tracking
  • FMLA Administration
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Gamification
  • Goal Setting / Tracking
  • Gradebook
  • Guided Problem Solving
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Individual Development Plans
  • Interaction Tracking
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Job Application Management
  • Job Description Management
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Leave Tracking
  • License Management
  • Life Insurance Administration
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Learning
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multi-State
  • Multiple User Accounts
  • Network Monitoring
  • Onboarding
  • Online Benefits Enrollment
  • Online Punch Card
  • Online Time Clock
  • Orientation Workflow Management
  • Overtime Calculation
  • Patch Management
  • Payroll Management
  • Payroll Reporting
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Product Catalog
  • Project Management
  • Project Time Tracking
  • Provider Management
  • Punch card
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recruitment Management
  • Recurring Issues
  • Recurring Tasks
  • Reimbursement Management
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requirements Management
  • Requisition Management
  • Resource Management
  • Role-Based Permissions
  • Routing
  • SCORM Compliance
  • SSL Security
  • Salaried Employee Tracking
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sell Side (Customers)
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shift Swapping
  • Sick Leave Tracking
  • Social Learning
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Talent Management
  • Task Management
  • Task Progress Tracking
  • Tax Compliance
  • Testing/QA Management
  • Tests/Assessments
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Video Conferencing
  • W-2 Preparation
  • Wage Garnishment
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Workstation Tracking
  • eLearning Companies
  • Total features148
  • 360 Degree Feedback
  • 401(k) Tracking
  • @mentions
  • ACA Reporting
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Availability Indicator
  • Background Screening
  • Barcoding/RFID<