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Paycom vs Paychex Flex Comparison

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Overview

Paycom empowers businesses with access to workforce data. Our system gives employees access to view and interact with their...

Paychex Flex is a cloud-based payroll management platform which helps users manage payroll processing with automatic payroll...

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Screenshots

Pricing

Starting from

No info available

Free trial available
No credit card required
Free account
Subscription based

view pricing plansview pricing

Starting from

No info available

Free trial available
No credit card required
Free account
Subscription based

view pricing plansview pricing

User reviews

4.4

(576)

347

140

Value for money

Ease of use

Features

Customer support

93%

would recommend this app

4.1

(1,018)

449

322

163

Value for money

Ease of use

Features

Customer support

87%

would recommend this app

Pros

Granted this and Kronos are the only time keeping applications i’ve used, Paycom happens to be the best of the best in terms of reliability, functionality, and looks.

I like that this software is easily accessible to all users and the training videos they provide helps users to input their information with ease.

We have really enjoyed the ability to pull all the reports for the many aspects of payroll. Our employees enjoy being able to pull all of their information.

Pros

Very robust payroll tool that is reliable for our business. Integrates with Benetrac to help us manage our employee benefits as well.

This software is awesome for small businesses. It's cost effective, easy to use and has lots of free trainings to learn the software.

Even from the beginning, I was happy with the supportive service I received. I made some errors during input and was pleased with the help I received.

Cons

The document management system was atrocious- once a document is uploaded the title cannot be changed so user error can complicate reporting and sorting. The ATS function was the absolute worst.

We have been very frustrated with our implementation and ongoing service. They push to go live in a very short amount of time but did a terrible job of working to make sure the set up was right.

There's a simple lack of fluidity to just about everything. The interface is inconsistent and shows signs of several incomplete re-skins.

Cons

Just about everything else. Its not user-friendly, its customer service is terrible and we get so many complaints for employees, as the admin I have limited resources to help.

I had a customer service person later in my contract who literally ignored me. Paychex messed up tax withholding for every aspect of government, for both of my business locations.

I have been running payroll and in HR for over 17 years so have used many payroll services and Paychex is the absolute WORST - can't wait to switch.

Vendor responds to reviews

Last review6 days ago

view all reviewsview reviews

Vendor responds to reviews

Last review3 days ago

view all reviewsview reviews

Key features

Total features57

360 Degree Feedback
Accounting Integration
Activity Dashboard
Ad hoc Analysis
Applicant Tracking
Assignment Management
Attendance Management
Attendance Tracking
Audit Trail
Auditing

Automatic Notifications
Background Screening
Benefits Management
Business Intelligence
Clock In / Out
Compensation Management
Compliance Management
Contact Database
Contact History
Customer Database
Customizable Reporting
Digital Signature
Document Management
Document Storage
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Enrollment Management
Expense Tracking
General Ledger
HR Management
Job Application Management
Job Costing
Job Management
Job Tracking
Labor Cost Reporting
Labor Management
Learning Management
Leave Tracking
Monitoring
Overtime Calculation
Payroll Management
Performance Management
Records Management
Recruitment Management
Reporting & Statistics
Requisition Management
Search Functionality
Self Service Portal
Self-Appraisals
Self-Enrollment
Sick Leave Tracking
Status Tracking
Summary Reports
Task Management
Time Clock
Time Clock Integration
Time Off Requests
Timesheets
Training Management
User Management
Vacation Tracking

View all featuresView details

Total features18

360 Degree Feedback
Accounting Integration
Activity Dashboard
Ad hoc Analysis
Applicant Tracking
Assignment Management
Attendance Management
Attendance Tracking
Audit Trail
Auditing

Automatic Notifications
Background Screening
Benefits Management
Business Intelligence
Clock In / Out
Compensation Management
Compliance Management
Contact Database
Contact History
Customer Database
Customizable Reporting
Digital Signature
Document Management
Document Storage
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Enrollment Management
Expense Tracking
General Ledger
HR Management
Job Application Management
Job Costing
Job Management
Job Tracking
Labor Cost Reporting
Labor Management
Learning Management
Leave Tracking
Monitoring
Overtime Calculation
Payroll Management
Performance Management
Records Management
Recruitment Management
Reporting & Statistics
Requisition Management
Search Functionality
Self Service Portal
Self-Appraisals
Self-Enrollment
Sick Leave Tracking
Status Tracking
Summary Reports
Task Management
Time Clock
Time Clock Integration
Time Off Requests
Timesheets
Training Management
User Management
Vacation Tracking

View all featuresView details

Integrations

Total integrations17

ADP Workforce Now
BambooHR
Facebook
Gmail
Google Analytics
Google Calendar
Google Workspace
Greenhouse
Indeed
LinkedIn

Microsoft 365
Microsoft Outlook
Okta
QuickBooks Online Advanced
Salesforce Sales Cloud
Slack
Twitter
Xero
Zapier
iCIMS Talent Cloud

View allView all

Total integrations30

ADP Workforce Now
BambooHR
Facebook
Gmail
Google Analytics
Google Calendar
Google Workspace
Greenhouse
Indeed
LinkedIn

Microsoft 365
Microsoft Outlook
Okta
QuickBooks Online Advanced
Salesforce Sales Cloud
Slack
Twitter
Xero
Zapier
iCIMS Talent Cloud

View allView all

Security

Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation

view details

Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation

view details

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User reviews that mention these apps

Anonymous Reviewer

Nonprofit Organization Management, 11-50 employees

Used daily for 3+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend4/10

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Paychex Flex

Paychex Not As Good For Us As Paycom

Reviewed 2 years ago

I'd say it was fair at best. It was a difficult transition and once we got there the support was disappointing.

Pros

I was online, obviously easier than paper. It generally worked OK. It provided needed data for our employees.

Cons

I had several idiosyncrasies and wasn't as easy to use, at least for us, as Paycom. Most disappointing was the support. The personnel weren't easy to get in touch with and often not as knowledgeable as we would like. It was very difficult to get several items resolved, especially in any kind of a timely fashion.

Paycom vs. Paychex Flex

See how Paycom and Paychex Flex stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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