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Paycom vs Paychex Flex Comparison

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Overview

Category Leaders

Paycom empowers businesses with access to workforce data. Our system gives employees access to view and interact with their...

Paychex Flex is a cloud-based payroll management platform which helps users manage payroll processing with automatic payroll...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

703

5

4

3

2

1

415

177

69

22

20

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.1

1.2K

5

4

3

2

1

567

395

184

55

44

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

I love that it allows employees the ability to access and change their profiles and be responsible for their timecards.
I love how user friendly this product is for everyone. Everything is very self explanatory and if you have any questions, customer service is very helpful and patient.
Overall our rapidly growing business was due for a professional, easy, and affordable tool to manager payroll, benefits, HR related things, etc. and this was perfect.

Pros

This product was recommended by our CPA who uses it for his own office. That recommendation was good enough for us and it has proven to be an invaluable asset to our business.
Great service, great app, great website. User friendly, leaves me with no questions after checking my breakdowns every pay period.
We are a month into the implementation process with Paychex and just processed our very first payroll. So far the experience with Paychex and their implementation team has been outstanding.

Cons

We have been very frustrated with our implementation and ongoing service. They push to go live in a very short amount of time but did a terrible job of working to make sure the set up was right.
I have had several daily timecards messed up because of this.
When researching Paycom the only negative review I seemed to come across was difficulty with the software.

Cons

I never criticize publicly about an organization but this one was so very unprofessional and even made worse by the outrageous fees they charge.
It can be a problem to login to the work site which is frustrating when trying to clock in or clock out on time.
Just about everything else. Its not user-friendly, its customer service is terrible and we get so many complaints for employees, as the admin I have limited resources to help.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features115
  • 360 Degree Feedback
  • 401(k) Tracking
  • ACA Reporting
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Approval Workflow
  • Assessment Management
  • Assignment Management
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Background Screening
  • Benefits Dashboard
  • Benefits Management
  • Biometric Recognition
  • Blended Learning
  • Budgeting/Forecasting
  • Built-in Course Authoring
  • COBRA Administration
  • Calendar Management
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Certification & Licensing
  • Check Printing
  • Clock In / Out
  • Compensation Management
  • Competency Management
  • Compliance Management
  • Compliance Tracking
  • Corporate/Business
  • Course Management
  • Course Tracking
  • Customizable Reports
  • Deduction Management
  • Direct Deposit
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Email Templates
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Expense Tracking
  • FMLA Administration
  • Goal Setting / Tracking
  • Gradebook
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Individual Development Plans
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Job Application Management
  • Job Description Management
  • Job Posting
  • Labor Forecasting
  • Learner Portal
  • Learning & Development
  • Learning Management
  • Learning Paths/Tracks
  • Leave Tracking
  • Life Insurance Administration
  • Mobile Access
  • Mobile App
  • Mobile Learning
  • Monitoring
  • Multi-State
  • Onboarding
  • Online Benefits Enrollment
  • Online Punch Card
  • Online Time Clock
  • Orientation Workflow Management
  • Overtime Calculation
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Performance Management
  • Performance Metrics
  • Provider Management
  • Punch card
  • Real Time Reporting
  • Recruitment Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SCORM Compliance
  • Salaried Employee Tracking
  • Search/Filter
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Social Learning
  • Status Tracking
  • Summary Reports
  • Synchronous Learning
  • Talent Management
  • Task Management
  • Tax Compliance
  • Tests/Assessments
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Video Conferencing
  • W-2 Preparation
  • Wage Garnishment
  • Workflow Management
  • Workstation Tracking
  • eLearning Companies
  • Total features63
  • 360 Degree Feedback
  • 401(k) Tracking
  • ACA Reporting
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Approval Workflow
  • Assessment Management
  • Assignment Management
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Background Screening
  • Benefits Dashboard
  • Benefits Management
  • Biometric Recognition
  • Blended Learning
  • Budgeting/Forecasting
  • Built-in Course Authoring
  • COBRA Administration
  • Calendar Management
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Certification & Licensing
  • Check Printing
  • Clock In / Out
  • Compensation Management
  • Competency Management
  • Compliance Management
  • Compliance Tracking
  • Corporate/Business
  • Course Management
  • Course Tracking
  • Customizable Reports
  • Deduction Management
  • Direct Deposit
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Email Templates
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Expense Tracking
  • FMLA Administration
  • Goal Setting / Tracking
  • Gradebook
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Individual Development Plans
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Job Application Management
  • Job Description Management
  • Job Posting
  • Labor Forecasting
  • Learner Portal
  • Learning & Development
  • Learning Management
  • Learning Paths/Tracks
  • Leave Tracking
  • Life Insurance Administration
  • Mobile Access
  • Mobile App
  • Mobile Learning
  • Monitoring
  • Multi-State
  • Onboarding
  • Online Benefits Enrollment
  • Online Punch Card
  • Online Time Clock
  • Orientation Workflow Management
  • Overtime Calculation
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Performance Management
  • Performance Metrics
  • Provider Management
  • Punch card
  • Real Time Reporting
  • Recruitment Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SCORM Compliance
  • Salaried Employee Tracking
  • Search/Filter
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Social Learning
  • Status Tracking
  • Summary Reports
  • Synchronous Learning
  • Talent Management
  • Task Management
  • Tax Compliance
  • Tests/Assessments
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Video Conferencing
  • W-2 Preparation
  • Wage Garnishment
  • Workflow Management
  • Workstation Tracking
  • eLearning Companies

Integrations

  • Total integrations34
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations77
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Paycom logo

Paycom

Nice User Experience (Previous User of Paychex)

Reviewed 4 years ago
Pros

We used to use Paychex for payroll support and recently switched to Paycom. As opposed to Paychex, it is more intuitive and flows better. I can't speak from a support perspective but the end user experience is more than satisfactory.

Cons

There's not many complaints I have, but changing the user's default login name is not easily accessed or intuitive. It says you can do it, and I'm sure you can, but that part wound up not being worth the effort.

Vendor response

Welcome to Paycom! We're happy you've selected us as your business partner for payroll and HR/technology. Thank you for the review and feedback. We will share it with our product team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Paycom logo

Paycom

Quality

Reviewed 2 years ago

overall I think you get quality for a good price.

Pros

I like the quality of the payroll functions better than ADP and Paychex hands down. Great Employee service

Cons

Reporting could be better, but outside that it's a great product especially if you have techy Employees.

Vendor response

Thank you for the review and feedback! We're happy to hear you're enjoying our software. Feel free to share any enhancements you would like to see from us with your dedicated specialist or with our team at feedback@paycomonline.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Paycom logo

Paycom

Great Support & Service

Reviewed 3 years ago

We have a fairly mobile workforce, so having the Employee Self-Service and Manager on the Go platforms is important. Our employees have ease of use, so they are able to get their payroll information on their phones or tablets. It is easy to set them up - and reset their passwords when they forget them. One feature that I like is the single sign-in for all functions - as other payroll systems have had separate log-ins for time and attendance versus payroll.

Pros

The functions of Paycom mirror other HRIS solutions. We primarily use it for payroll as well as time and attendance, but we are expanding to incorporate other aspects of the platform. The distinguishing factor for Paycom versus other solutions I have used is their service. When I have a question, our dedicated Service Representative is extremely quick to respond (within an hour). If she is not the appropriate person to answer the question, she facilitates the introduction rather than simply telling me to call someone else.

Cons

I haven't had any negative experiences with this software. The platform operates similar to other platforms that I have used, including ADP and Paychex.

Vendor response

We are thrilled to be able to support you and your organization! Thank you for sharing your Paycom experience!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Paycom logo

Paycom

Paycom: Above Average Time Management

Reviewed 4 years ago

Paycom is better than some alternatives to log hours (such as Paychex and UltiPro), but it’s not a perfect system. However, it is aesthetically pleasing, and the fact that it is easy to update is a definite plus.

Pros

Paycom has an easy-to-use mobile app? and is very easy to understand. It also keeps all of my tax documents in one place, which is very convenient.

Cons

Paycom makes me change my password once every few weeks, which is frustrating. Its auto-populating features also leave something to be desired.

Vendor response

Jon, we appreciate your feedback and will share it with our product team. We¿re glad you like the mobile app! It¿s important to note that our clients have the ability to determine the password update frequency for their users.  Thanks again for your feedback as it drives us towards continuous improvement.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Paycom logo

Paycom

Horrible company

Reviewed 2 months ago
Pros

They like to steal your money , and they keep it!!! Poor customer services without notice, they steal and lair, Manipulators, pushy, Dishonest!!!

Cons

They like to keep your money!!!!! Poor service Hello don’t do business with this company, they steal your money and poor customer services, pushy and lairs!!! Why do business with people like this! Manipulators, and horrible company to do business.. Recommendation Paychex or SurePayroll, this company isn’t worth your money!!! Again they will steal your money and performance is horrible…. Run as far as you can and stay away from this company! You have been warn..

Vendor response

Hi, Fez. We work hard to create an open line of communication between our dedicated Specialists and clients. We are very forthcoming about our product and what services we offer while tailoring them to meet the specific needs of each organization. If you have any additional feedback to provide, you can do so at feedback@paycomonline.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Paychex Flex logo

Paychex Flex

w2s and paystubs

Reviewed 11 days ago

Overall it was a pretty decent experience. I definitely prefer paycom.

Pros

I love the fact that my w2s were always posted early!

Cons

The only thing I really gained from this software was that I had access to my w2 on January 10th every year and was easy to get my paystubs. Customer service was a little hard to deal with.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Paychex Flex logo

Paychex Flex

Paychex Not As Good For Us As Paycom

Reviewed 4 years ago

I'd say it was fair at best. It was a difficult transition and once we got there the support was disappointing.

Pros

I was online, obviously easier than paper. It generally worked OK. It provided needed data for our employees.

Cons

I had several idiosyncrasies and wasn't as easy to use, at least for us, as Paycom. Most disappointing was the support. The personnel weren't easy to get in touch with and often not as knowledgeable as we would like. It was very difficult to get several items resolved, especially in any kind of a timely fashion.