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Paycom vs Salesforce Service Cloud Comparison
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Overview
Paycom empowers businesses with access to workforce data. Our system gives employees access to view and interact with their...
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$25/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.4
5
4
3
2
1
347
140
58
15
16
- Value for money
- Ease of use
- Features
- Customer support
93%
would recommend this app4.4
5
4
3
2
1
263
195
38
11
2
- Value for money
- Ease of use
- Features
- Customer support
95%
would recommend this appPros
Granted this and Kronos are the only time keeping applications i’ve used, Paycom happens to be the best of the best in terms of reliability, functionality, and looks.
I like that this software is easily accessible to all users and the training videos they provide helps users to input their information with ease.
We have really enjoyed the ability to pull all the reports for the many aspects of payroll. Our employees enjoy being able to pull all of their information.
Pros
This platform is very easy to use and continues to improve with every update. Amazing for sales/recruiting and always has a responsive customer service.
It has an interesting interface, very affordable when it comes to be used and a top quality technical service.
It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Cons
The document management system was atrocious- once a document is uploaded the title cannot be changed so user error can complicate reporting and sorting. The ATS function was the absolute worst.
We have been very frustrated with our implementation and ongoing service. They push to go live in a very short amount of time but did a terrible job of working to make sure the set up was right.
There's a simple lack of fluidity to just about everything. The interface is inconsistent and shows signs of several incomplete re-skins.
Cons
One of the disadvantage which i find is to be with the pricing as it is on a bit higher side and the downtime is sometimes is very irritating.
Lack of pdf generation on clicking of custom button is a MAJOR limitation. Very poor customer support.
Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
Key features
- Total features57
- 360 Degree Feedback
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Alerts / Escalation
- Applicant Tracking
- Application Integration
- Approval Process Control
- Archiving & Retention
- Asset Management
- Assignment Management
- Attendance Management
- Attendance Tracking
- Audit Trail
- Auditing
- Authentication
- Automatic Notifications
- Availability Indicator
- Background Screening
- Benefits Management
- Business Intelligence
- CRM Integration
- Call Transfer
- Caller ID
- Case Management
- Categorization
- Chat
- Client Portal
- Clock In / Out
- Collaboration Tools
- Collaborative Workspace
- Compensation Management
- Compliance Management
- Conferencing
- Contact Database
- Contact History
- Contact Management
- Contract Management
- Custom Fields
- Custom Forms
- Customer Accounts
- Customer Activity Reporting
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Import/Export
- Digital Signature
- Document Management
- Document Storage
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Response Control
- Email Templates
- Email Tracking
- Employee Communities
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Self Service
- Enrollment Management
- Escalation Management
- Event Triggered Actions
- Expense Tracking
- Feedback Collection
- Feedback Management
- Goal Setting / Tracking
- Guided Problem Solving
- HR Management
- History Tracking
- Incident Management
- Instant Messaging
- Issue Management
- Issue Tracking
- Job Application Management
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Labor Cost Reporting
- Labor Management
- Lead Assignment
- Learning Management
- Leave Tracking
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Online Forums
- Order Management
- Overtime Calculation
- Payroll Management
- Performance Management
- Performance Reports
- Permission Management
- Prioritizing
- Problem Management
- Real Time Monitoring
- Real Time Updates
- Records Management
- Recruitment Management
- Remote Access
- Reporting & Statistics
- Request Routing
- Requisition Management
- Role Management
- Role-Based Permissions
- Rules-Based Workflow
- SLA Management
- SMS Integration
- Search Functionality
- Self Service Portal
- Self-Appraisals
- Self-Enrollment
- Sick Leave Tracking
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Support Ticket Tracking
- Task Management
- Third Party Integration
- Time Clock
- Time Off Requests
- Timesheets
- Training Management
- Two-Way Audio & Video
- Vacation Tracking
- Video Support
- Website Integration
- Work Order Management
- Workflow Management
- Total features97
- 360 Degree Feedback
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Alerts / Escalation
- Applicant Tracking
- Application Integration
- Approval Process Control
- Archiving & Retention
- Asset Management
- Assignment Management
- Attendance Management
- Attendance Tracking
- Audit Trail
- Auditing
- Authentication
- Automatic Notifications
- Availability Indicator
- Background Screening
- Benefits Management
- Business Intelligence
- CRM Integration
- Call Transfer
- Caller ID
- Case Management
- Categorization
- Chat
- Client Portal
- Clock In / Out
- Collaboration Tools
- Collaborative Workspace
- Compensation Management
- Compliance Management
- Conferencing
- Contact Database
- Contact History
- Contact Management
- Contract Management
- Custom Fields
- Custom Forms
- Customer Accounts
- Customer Activity Reporting
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Import/Export
- Digital Signature
- Document Management
- Document Storage
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Response Control
- Email Templates
- Email Tracking
- Employee Communities
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Self Service
- Enrollment Management
- Escalation Management
- Event Triggered Actions
- Expense Tracking
- Feedback Collection
- Feedback Management
- Goal Setting / Tracking
- Guided Problem Solving
- HR Management
- History Tracking
- Incident Management
- Instant Messaging
- Issue Management
- Issue Tracking
- Job Application Management
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Labor Cost Reporting
- Labor Management
- Lead Assignment
- Learning Management
- Leave Tracking
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Online Forums
- Order Management
- Overtime Calculation
- Payroll Management
- Performance Management
- Performance Reports
- Permission Management
- Prioritizing
- Problem Management
- Real Time Monitoring
- Real Time Updates
- Records Management
- Recruitment Management
- Remote Access
- Reporting & Statistics
- Request Routing
- Requisition Management
- Role Management
- Role-Based Permissions
- Rules-Based Workflow
- SLA Management
- SMS Integration
- Search Functionality
- Self Service Portal
- Self-Appraisals
- Self-Enrollment
- Sick Leave Tracking
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Support Ticket Tracking
- Task Management
- Third Party Integration
- Time Clock
- Time Off Requests
- Timesheets
- Training Management
- Two-Way Audio & Video
- Vacation Tracking
- Video Support
- Website Integration
- Work Order Management
- Workflow Management
Integrations
- Total integrations17
- ADP Workforce Now
- BambooHR
- Gmail
- Google Analytics
- Google Calendar
- Google Workspace
- Greenhouse
- Indeed
- Microsoft 365
- Microsoft Outlook
- Okta
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Slack
- Xero
- Zapier
- iCIMS Talent Cloud
- Total integrations115
- ADP Workforce Now
- BambooHR
- Gmail
- Google Analytics
- Google Calendar
- Google Workspace
- Greenhouse
- Indeed
- Microsoft 365
- Microsoft Outlook
- Okta
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Slack
- Xero
- Zapier
- iCIMS Talent Cloud
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)