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Paycom vs Zenefits Comparison

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Overview

Category Leaders

Paycom empowers businesses with access to workforce data. Our system gives employees access to view and interact with their...

The Zenefits platform integrates all processes, apps, and tools needed, including payroll, HR, benefits, compliance, and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

354

142

59

15

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

5

4

3

2

1

376

195

81

25

38

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

Granted this and Kronos are the only time keeping applications i’ve used, Paycom happens to be the best of the best in terms of reliability, functionality, and looks.
I like that this software is easily accessible to all users and the training videos they provide helps users to input their information with ease.
It has help keep organization a top priority, while being easy to use. Additionally, Customer Support is not only very helpful but always readily available.

Pros

The integrations are so easy and great for our company. The overall ease of the program is great and makes it so much easier for your digital company to be even more digital.
Nice platform, easy to use, pricing is a little higher when you start to add features, great for small to midsized business, can be used by multiple users. Nice place to start for a beginner.
I absolutely love the interface and the ease of use in the navigation. If there is something specific I am looking for (like a document) I can always find it easily because of the layout.

Cons

The document management system was atrocious- once a document is uploaded the title cannot be changed so user error can complicate reporting and sorting. The ATS function was the absolute worst.
We have been very frustrated with our implementation and ongoing service. They push to go live in a very short amount of time but did a terrible job of working to make sure the set up was right.
I very quickly realized that this system was not going to work for our team and moved to cancel our account and the customer service was pretty awful, going all the way up to upper management.

Cons

This is so unacceptable. The product itself is clunky, disjointed and not at all intuitive.
I am actively looking for a new product even though we just finished getting set up because Zenefits is so terrible.
I had to explain numerous times how awful their product and customer service was, and they still wouldn't let us fully out of our contract. Do not sign a contract, remain month to month.
  • Vendor responds to reviews
  • Last review12 days ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features126
  • 360 Degree Feedback
  • 401(k) Tracking
  • ACA Reporting
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Approval Workflow
  • Assignment Management
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Background Screening
  • Benefits Dashboard
  • Benefits Management
  • Biometric Recognition
  • Blended Learning
  • Budgeting/Forecasting
  • Built-in Course Authoring
  • COBRA Administration
  • Certification & Licensing
  • Check Printing
  • Clock In / Out
  • Compensation Management
  • Competency Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Database
  • Content Library
  • Contractor Management
  • Corporate/Business
  • Course Management
  • Course Tracking
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Synchronization
  • Deadline Management
  • Deduction Management
  • Digital Signature
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Email Invitations & Reminders
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Enrollments/Onboarding
  • Expense Tracking
  • FMLA Administration
  • Forecasting
  • Goal Setting / Tracking
  • Gradebook
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Individual Development Plans
  • Interaction Tracking
  • Job Application Management
  • Job Description Management
  • Job Management
  • Job Tracking
  • Labor Cost Reporting
  • Labor Forecasting
  • Labor Management
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Leave Tracking
  • Life Insurance Administration
  • Mobile Access
  • Mobile App
  • Mobile Learning
  • Monitoring
  • Multi-State
  • Office Directory
  • On-going Performance Tracking
  • Onboarding
  • Online Benefits Enrollment
  • Online Punch Card
  • Online Time Clock
  • Organizational Charting
  • Orientation Workflow Management
  • Overtime Calculation
  • Payroll Management
  • Payroll Reporting
  • Peer Appraisals
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Policy Management
  • Project Time Tracking
  • Provider Management
  • Punch card
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recruitment Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Retirement Plan Management
  • Review Cycle Tracking
  • Role-Based Permissions
  • SCORM Compliance
  • Salaried Employee Tracking
  • Search/Filter
  • Self Assessment
  • Self Service Portal
  • Self-Enrollment
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Assessment
  • Social Learning
  • Status Tracking
  • Summary Reports
  • Synchronous Learning
  • Talent Management
  • Task Management
  • Tax Compliance
  • Tests/Assessments
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Video Conferencing
  • W-2 Preparation
  • Wage Garnishment
  • Workflow Management
  • Workstation Tracking
  • eLearning Companies
  • Total features103
  • 360 Degree Feedback
  • 401(k) Tracking
  • ACA Reporting
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Approval Workflow
  • Assignment Management
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Background Screening
  • Benefits Dashboard
  • Benefits Management
  • Biometric Recognition
  • Blended Learning
  • Budgeting/Forecasting
  • Built-in Course Authoring
  • COBRA Administration
  • Certification & Licensing
  • Check Printing
  • Clock In / Out
  • Compensation Management
  • Competency Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Database
  • Content Library
  • Contractor Management
  • Corporate/Business
  • Course Management
  • Course Tracking
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Synchronization
  • Deadline Management
  • Deduction Management
  • Digital Signature
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Email Invitations & Reminders
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Enrollments/Onboarding
  • Expense Tracking
  • FMLA Administration
  • Forecasting
  • Goal Setting / Tracking
  • Gradebook
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Individual Development Plans
  • Interaction Tracking
  • Job Application Management
  • Job Description Management
  • Job Management
  • Job Tracking
  • Labor Cost Reporting
  • Labor Forecasting
  • Labor Management
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Leave Tracking
  • Life Insurance Administration
  • Mobile Access
  • Mobile App
  • Mobile Learning
  • Monitoring
  • Multi-State
  • Office Directory
  • On-going Performance Tracking
  • Onboarding
  • Online Benefits Enrollment
  • Online Punch Card
  • Online Time Clock
  • Organizational Charting
  • Orientation Workflow Management
  • Overtime Calculation
  • Payroll Management
  • Payroll Reporting
  • Peer Appraisals
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Policy Management
  • Project Time Tracking
  • Provider Management
  • Punch card
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recruitment Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Retirement Plan Management
  • Review Cycle Tracking
  • Role-Based Permissions
  • SCORM Compliance
  • Salaried Employee Tracking
  • Search/Filter
  • Self Assessment
  • Self Service Portal
  • Self-Enrollment
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Assessment
  • Social Learning
  • Status Tracking
  • Summary Reports
  • Synchronous Learning
  • Talent Management
  • Task Management
  • Tax Compliance
  • Tests/Assessments
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Video Conferencing
  • W-2 Preparation
  • Wage Garnishment
  • Workflow Management
  • Workstation Tracking
  • eLearning Companies

Integrations

  • Total integrations19
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations56
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Talent Cloud

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend2/10

Share this review:

Paycom

Outdated Payroll Software

Reviewed 9 months ago

Our company switched platforms from Zenefits to Paycom and I've been extremely dissatisfied with the new program. This software looks like it was designed 10 years ago and does not keep up with industry standards. It's clunky and hard to use.

Pros

I actually can't say that I enjoy any features about this software. I guess it has a lot of functionality for HR but not for the employee actually using the system.

Cons

The UI is extremely outdated. It's hard to switch between an employee view and a manager view. I can't figure out how to receive email notifications when an employee requests time off.

Vendor response

We're sorry to learn you have had a poor experience, and we appreciate your feedback. We would love the opportunity to learn how we can improve. Please reach out to your dedicated specialist or connect with our team at feedback@paycomonline.com. We hope to hear from you soon.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

Share this review:

Paycom

Great for companies over 50 - 100 employees

Reviewed 2 years ago

I'd recommend Paycom for any company that's moving over 50 employees or over 100 employees and you need everything in one place - Timesheets and HR and Payroll are all in one place with Paycom.

Pros

It's cut and dried HR, logging in and observing pay periods or setting up schedules is easy. It's nice to have Timesheets, Time off Requests, and Payroll in one place as opposed to having these scattered across other small software (Harvest, Tsheets). The mobile app is nice.

Cons

It could be a bit clunky to navigate at times, and it doesn't work as hard as Gusto or Zenefits to be 'pretty' or 'fun', but it gets the job done at scale. It's a bit easier to look at after the update this year.

Vendor response

Thank you for the review and feedback. We are dedicated to working hard to get the job done for you. We're glad that you improved of the update this year. Please let us know if you have any other ideas about what you would like to see in our solution. We look forward to hearing from you.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zenefits

Streamlined, simple

Reviewed 2 years ago

I am a fan of Zenefits!! No deep complaints or issues. I like using it out of all the work software I have ever used this one has been the most straightforward and simple. I have previously used Paycom and Workday.

Pros

I love the grid design, you can click on the box you need (medical, dental, time) and it takes you to that option of the software. It is super straightforward and easy to use. the login process is simple and logs you on quickly. You can request time off, view your time allowances and update your time worked. When clocking in it takes a picture of you so it is impossible to falsely clock in as some people do that when working if they're late, this feature makes it impossible to do.

Cons

I had an issue when first signing up and did not get contacted about resolving it ever. I'm not sure why I was never contacted but I was able to still proceed forward with employment despite the hold up.

Paycom vs. Zenefits

See how Paycom and Zenefits stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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