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Paycom vs Zenefits Comparison

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Overview

Category Leaders

Paycom empowers businesses with access to workforce data. Our system gives employees access to view and interact with their...

Category Leaders

The Zenefits platform integrates all processes, apps, and tools needed, including payroll, HR, benefits, compliance, and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

720

5

4

3

2

1

425

181

72

22

20

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.2

799

5

4

3

2

1

446

201

82

26

44

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

I love that it allows employees the ability to access and change their profiles and be responsible for their timecards.
I love how user friendly this product is for everyone. Everything is very self explanatory and if you have any questions, customer service is very helpful and patient.
Overall our rapidly growing business was due for a professional, easy, and affordable tool to manager payroll, benefits, HR related things, etc. and this was perfect.

Pros

Very user friendly has great features i use it daily and its easy to clock in and out and has all my important info stored.
I love the onboarding and sales process. Every person I talk with at Zenefits is pleasant and understanding.
I also really appreciated all of the resources for HR handbooks, job descriptions, performance reviews, etc. Customer service was great, and really flexible with some of my out of the box requests.

Cons

We have been very frustrated with our implementation and ongoing service. They push to go live in a very short amount of time but did a terrible job of working to make sure the set up was right.
I have had several daily timecards messed up because of this.
When researching Paycom the only negative review I seemed to come across was difficulty with the software.

Cons

The CSR sends the info to the tax team and I was told it takes over a month to process the missing 941. IN the meanwhile, I am getting nasty notices from IRS and am likely to have to pay penalties.
Mistakes are always made, but Zenefits tries to rectify and solve problems instead of throwing their hands up and saying it's too hard.
As a user, I kept thinking what am I doing wrong, sat on hold for 3+ hours waiting for a rep, figured out a workaround only to find out it was a system issue.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features118
  • 360 Degree Feedback
  • 401(k) Tracking
  • ACA Reporting
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Approval Workflow
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Background Screening
  • Benefits Dashboard
  • Benefits Management
  • Biometric Recognition
  • Blended Learning
  • Budget Management
  • Budgeting/Forecasting
  • Built-in Course Authoring
  • COBRA Administration
  • Certification & Licensing
  • Check Printing
  • Clock In / Out
  • Compensation Management
  • Compensation Plan Modeling
  • Competency Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contractor Management
  • Corporate/Business
  • Course Management
  • Course Tracking
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Deduction Management
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Email Reminders
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Expense Tracking
  • FMLA Administration
  • For Accountants
  • For Small Businesses
  • Goal Setting / Tracking
  • Gradebook
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Individual Development Plans
  • Job Application Management
  • Job Description Management
  • Labor Forecasting
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Leave Tracking
  • Life Insurance Administration
  • Market Data Analysis
  • Mobile Access
  • Mobile App
  • Mobile Learning
  • Monitoring
  • Multi-State
  • On-going Performance Tracking
  • Onboarding
  • Online Benefits Enrollment
  • Online Punch Card
  • Online Time Clock
  • Organizational Charting
  • Orientation Workflow Management
  • Overtime Calculation
  • Payroll Management
  • Payroll Reporting
  • Peer Appraisals
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Policy Management
  • Project Time Tracking
  • Provider Management
  • Punch card
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Updates
  • Recruitment Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Review Cycle Tracking
  • Role-Based Permissions
  • SCORM Compliance
  • Salaried Employee Tracking
  • Search/Filter
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Assessment
  • Social Learning
  • Status Tracking
  • Summary Reports
  • Synchronous Learning
  • Talent Management
  • Task Management
  • Tax Calculation
  • Tax Compliance
  • Tests/Assessments
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Video Conferencing
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Workflow Management
  • Workstation Tracking
  • eLearning Companies
  • Total features104
  • 360 Degree Feedback
  • 401(k) Tracking
  • ACA Reporting
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Approval Workflow
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Background Screening
  • Benefits Dashboard
  • Benefits Management
  • Biometric Recognition
  • Blended Learning
  • Budget Management
  • Budgeting/Forecasting
  • Built-in Course Authoring
  • COBRA Administration
  • Certification & Licensing
  • Check Printing
  • Clock In / Out
  • Compensation Management
  • Compensation Plan Modeling
  • Competency Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contractor Management
  • Corporate/Business
  • Course Management
  • Course Tracking
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Deduction Management
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Email Reminders
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Expense Tracking
  • FMLA Administration
  • For Accountants
  • For Small Businesses
  • Goal Setting / Tracking
  • Gradebook
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Individual Development Plans
  • Job Application Management
  • Job Description Management
  • Labor Forecasting
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Leave Tracking
  • Life Insurance Administration
  • Market Data Analysis
  • Mobile Access
  • Mobile App
  • Mobile Learning
  • Monitoring
  • Multi-State
  • On-going Performance Tracking
  • Onboarding
  • Online Benefits Enrollment
  • Online Punch Card
  • Online Time Clock
  • Organizational Charting
  • Orientation Workflow Management
  • Overtime Calculation
  • Payroll Management
  • Payroll Reporting
  • Peer Appraisals
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Policy Management
  • Project Time Tracking
  • Provider Management
  • Punch card
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Updates
  • Recruitment Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Review Cycle Tracking
  • Role-Based Permissions
  • SCORM Compliance
  • Salaried Employee Tracking
  • Search/Filter
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Assessment
  • Social Learning
  • Status Tracking
  • Summary Reports
  • Synchronous Learning
  • Talent Management
  • Task Management
  • Tax Calculation
  • Tax Compliance
  • Tests/Assessments
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Video Conferencing
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Workflow Management
  • Workstation Tracking
  • eLearning Companies

Integrations

  • Total integrations33
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations84
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud

User reviews that mention these apps

LG
AvatarImg

Lauren G.

Computer Software, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Paycom logo

Paycom

Outdated Payroll Software

Reviewed 2 years ago

Our company switched platforms from Zenefits to Paycom and I've been extremely dissatisfied with the new program. This software looks like it was designed 10 years ago and does not keep up with industry standards. It's clunky and hard to use.

Pros

I actually can't say that I enjoy any features about this software. I guess it has a lot of functionality for HR but not for the employee actually using the system.

Cons

The UI is extremely outdated. It's hard to switch between an employee view and a manager view. I can't figure out how to receive email notifications when an employee requests time off.

Vendor response

We're sorry to learn you have had a poor experience, and we appreciate your feedback. We would love the opportunity to learn how we can improve. Please reach out to your dedicated specialist or connect with our team at feedback@paycomonline.com. We hope to hear from you soon.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Internet, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Paycom logo

Paycom

Great for companies over 50 - 100 employees

Reviewed 4 years ago

I'd recommend Paycom for any company that's moving over 50 employees or over 100 employees and you need everything in one place - Timesheets and HR and Payroll are all in one place with Paycom.

Pros

It's cut and dried HR, logging in and observing pay periods or setting up schedules is easy. It's nice to have Timesheets, Time off Requests, and Payroll in one place as opposed to having these scattered across other small software (Harvest, Tsheets). The mobile app is nice.

Cons

It could be a bit clunky to navigate at times, and it doesn't work as hard as Gusto or Zenefits to be 'pretty' or 'fun', but it gets the job done at scale. It's a bit easier to look at after the update this year.

Vendor response

Thank you for the review and feedback. We are dedicated to working hard to get the job done for you. We're glad that you improved of the update this year. Please let us know if you have any other ideas about what you would like to see in our solution. We look forward to hearing from you.

AvatarImg
AvatarImg

Jessie B.

Verified reviewer

Consumer Services, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zenefits logo

Zenefits

Streamlined, simple

Reviewed 4 years ago

I am a fan of Zenefits!! No deep complaints or issues. I like using it out of all the work software I have ever used this one has been the most straightforward and simple. I have previously used Paycom and Workday.

Pros

I love the grid design, you can click on the box you need (medical, dental, time) and it takes you to that option of the software. It is super straightforward and easy to use. the login process is simple and logs you on quickly. You can request time off, view your time allowances and update your time worked. When clocking in it takes a picture of you so it is impossible to falsely clock in as some people do that when working if they're late, this feature makes it impossible to do.

Cons

I had an issue when first signing up and did not get contacted about resolving it ever. I'm not sure why I was never contacted but I was able to still proceed forward with employment despite the hold up.