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Paycom Logo

HR, talent acquisition, compensation management & payroll

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Paycom Reviews - Page 7

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1,015 reviews

JM
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James M.

Consumer Services, 201-500 employees

Used daily for 1-2 years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Beware of Cost and other claims

Reviewed a year ago

We have had a bad experience with Paycom. They are a petty, unethical company. The salespeople do not accurately represent the costs of the system. Paycom over billed us by $100K in the first 12 months of the contract because they put the “wrong” rates in. Shame on us for not noticing this sooner, but when we did they would only pay us back $75K over 3 months! They said $25K of the disputed amount we “signed” up for. The implementation was also sloppy as many of the integrations that they had promised were not working. It was a revolving door of consultants trying to help us. I will give them credit for having a good mobile app and marginally better reporting, but if you are with ADP or UKG, think twice about switching. I am happy to talk about my experience.

Pros

Mobile app is good as is the reporting in general.

Cons

Fees that were charged were wrong and sales people did not thoroughly explain the billing process. Very opaque.

Vendor response

Hi, James. We've connected with the team serving your organization and understand they have been in contact with you to help resolve your concerns. We recommend working with them as they will be able to assist you. If you need anything further, please email us at feedback@paycomonline.com.

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Katrina V.

Hospital & Health Care, 10,001+ employees

Used daily for 1-2 years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Paycom improves by unifying the tasks of the HR team

Reviewed a year ago

Because with Paycom, we are able to maintain HR compliance in today's complex business environment. We trust them with some of our most sensitive employee data because of the way their platform has evolved and progressed over time.

Pros

Paystubs, upcoming payments, and requests for accrued vacation time are all easily accessible. This is also used on a daily basis for employee time tracking and the administration of company records relating to salary and benefits.

Cons

The app's interface can be confusing to new users who haven't watched a tutorial video. Clocking in only works when we are directly linked to the firm's wifi, which is annoying, but may have been intentional on the part of the organization.

Vendor response

Katrina, it's great to hear Paycom has positively impacted you and your organization's payroll process! Thank you for the 5-star review, and for entrusting us with your HR needs.