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Paycor

All-in-on HR solution built to modernize people management

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Paycor Reviews - Page 6

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2,766 reviews

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AR
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Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Paycor

Reviewed 4 years ago

Overall it is good software. It does have some areas that just could be better. I believe with a little time these issues could be addressed and corrected. Making the software very valuable to any company.

Pros

This software is good for tracking available hours for vacation and time off request. Also it allows employees to access their tax information electronically.

Cons

I dont like that this software doesnt provide the user with much information on how to use it. You pretty much have to teach yourself how to navigate the program. Which is fine but can be very frustrating. Also if you forget your password you only have 3 attempts to get it right or you will be locked out of your account. Then you have to contact the administrator to reset password. Its great security but very inconvenient for the user especially if you need to access your account immediately. It usually takes days of waiting to get the administrator to complete the reset.

Vendor response

Thank you for taking time to share your feedback! I just wanted to let you know that we value your insights and I have shared them with the team to help us improve. In the meantime, if there is anything I can do to improve your experience, please email me at paycorlistens@paycor.com. We hope you have a wonderful day.

DA
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Denise A.

Food Production, 201-500 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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HORRIBLE customer service

Reviewed 7 months ago

Customer Service is Horrible. They never return your calls or fix your problems and they hang up on you. I have felt that Paycor leaves us hanging more times than not. DON'T USE PAYCOR!!

Pros

Really nothing. We bought the company and they had Paycor so we were stuck with Paycor.

Cons

Customer service is horrible. I have called numerous times, setting up numerous cases and I never get a call back. I speak with the front line customer service and that's where it ends. I have 2 cases that I can't get an answer on one which impacts an employee's unemployment. It's rediculous that it takes Paycor 10 weeks to do amendments!!! Don't select Paycor if you want good customer service.

Vendor response

Thank you for sharing your feedback about your experience with Paycor. We apologize for any inconvenience or frustration you may have encountered with our customer service. We strive to provide excellent customer service and it is disappointing to hear that we did not meet your expectations. We understand the importance of timely and effective communication, and we apologize if there were delays or difficulties in resolving your cases. We will investigate this matter further to ensure that our customer service processes are improved and that all inquiries are addressed promptly.