PayFocus Features

PayFocus

Online payroll and HR solutions for growing businesses.

4.52/5 (27 reviews)

PayFocus Feature Summary

  • Online interface
  • Streamlined navigation
  • Reports
  • Import time clock files
  • Onboarding management
  • Self-service portal
  • Mobile-friendly payroll
  • Payroll management
  • View HR documents
  • Assign positions to employees
  • Update position changes
  • Position profiles
  • Organizational chart
  • Manager assignment
  • Employee contact information
  • Organize departments and locations
  • Multi-location capabilities
  • Federal tax filing and deposits
  • Attendance management
  • 401(k) tracking
  • Benefits management
  • Check printing
  • Compensation management
  • Deductions management
  • Direct deposit
  • Multi-state
  • Vacation / leave tracking
  • W-2 preparation
  • Wage garnishment

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Third Party Integration (275 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


55 reviews

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Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


46 reviews

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PayFocus Feature Reviews

24 reviewers had the following to say about PayFocus's features:

Lorraine Nibut

Needs better customer support & reporting

2016-10-19

If you're not familiar with Crystal reports the reporting is a bit difficult to navigate through.

Pros

Basic functionality

Cons

Reporting/Customer Service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

4/10

Recommendations to others considering PayFocus

Fits the most basic of needs at a good price. It would be better if online timesheets were better.

Source: Software Advice
Helpful?   Yes   No
Read more
Courtney Slanaker

Great online platform

2016-04-19

Pros: easy to use online platform- easy to update employee profiles/ if you have an issues your specific account rep can directly help you instead of going through 45 dial tone options/ account rep is always available, friendly and accommodating Cons: The journal report from each pay period could be formatted differently.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rosemary Didato

Needed a simple and cost effective payroll system for our small company.

2017-07-13

Ease of use, more affordable than some payroll companies.

Pros

Simple and uncomplicated interface and provides all we need for our small company efficiently.

Cons

A few stumbling blocks in the first 3 months as new situations arose with employees. Not all were covered in the training, but online help was most efficient in solving issues on the spot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Frank McMahon

I love my new payroll service

2016-08-04

I recently switched from another payroll service. The switch was driven by cost.

Pros

Just login, enter the data and you are good to go.

Cons

None that I can think of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering PayFocus

The web based training I received was crucial to the transition. Everyone I dealt with was pleasant and patient, which is a real requirement for working with me and computers

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Accounting company, 51-200 employees)

Very Organized from an employee point of view

2018-12-08

We have been much more organized with our details around pay being kept in a central location

Pros

Details are communicated via the BenefitMall portal which cuts down on e-mail questions to the human resources department and allows for a more efficient work environment.

Cons

We have run into certain times where the processing tends to be slow around peak times, however, we could also do a better job submitting payroll details earlier to avoid this.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tera Smith

Employee never works

2019-07-17

Worst product I have ever used to get my paycheck information. It does not allow you to reset your password at all and often just logs you out and locks you out.

Pros

I don't like anything about this product

Cons

Never allows to log in as a employee. Worked for a short period of time and then stopped.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephen Grabner

It doesn't get easier than this!

2016-08-11

My previous payroll company was changing employees every month and was constantly calling me to "up sell".

Pros

I don't have the time to learn a complex payroll system..

Cons

I received some tax notices during the transfer of payroll companies. However, I simply emailed the notices to the tax department and they settled all of the issues and sent verifications of each step for my records.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering PayFocus

The HR360 component is also a great resource in helping me navigate the new regulations and notices required by the goverment.

Source: Capterra
Helpful?   Yes   No
Read more
Tracie Claybrook

BenefitMall Payroll

2016-08-02

Easy to use website, easy access and self explanatory. Provides any information that I need about our payroll...

Pros

Self explanitory

Cons

No cons that I have encountered...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Terri Kirk

PayFocus

2019-02-21

Pros

Overall, the payroll entry is fairly user friendly, and the reporting standard reports are good.

Cons

Also, the custom report piece is not very user friendly.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Felipe Fulgencio

Great Company, Outstanding Customer Service

2016-08-04

The online portal is extremely intuitive and easy to use, but small issues do arise - particularly for folks who are new to the system.

Pros

Easy to use, great customer service.

Cons

N/A

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim Turnell

Very User Friendly

2016-04-19

If I need information from an old report I can access it quicker online than pulling it from the hard copy files.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tricia Walton

Automated timecards are wonderful!

2017-05-08

I've been well taken care of along the way.

Pros

I have access to all my payroll records at my fingertips. Reports are easy to run.

Cons

It's taking some time to get everything running smoothly adding the TimeFocus.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Emily Allbright

Taylor's Gift Foundation is a happy client!

2016-08-03

We have had a great experience so far with an easy and seamless transition.

Pros

Ease for the customer and great customer service if we ever have any questions.

Cons

We have not found any cons to date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering PayFocus

We are a very pleased customer!

Source: Capterra
Helpful?   Yes   No
Read more
Jadrian Crowell

User friendly and awesome customer care!

2016-04-18

It was great to have access to all the reports we needed.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Margaret Gordon

My payroll transfer experience

2016-08-02

They made it sound like it was another fine service offered by Key.

Pros

Entering in the payroll

Cons

It seems like every time i enter in the payroll some little issue arrives, like people that had no issues last week suddenly are coming up as not entered into Workmen s Comp correctly, or not labeled properly or one of the tax selections are missing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

5/10

Recommendations to others considering PayFocus

not at this time

Source: Capterra
Helpful?   Yes   No
Read more
Melissa Rivera

Made payroll a breeze

2017-04-15

I spoke to multiple persons in customer support and even spoke to a few in management positions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Media Production company, 11-50 employees)

Payroll made easy

2019-07-23

Pros

Entering data is quick and user friendly.

Cons

I have no cons for payfocus. It works just as is and has made the office more efficient

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kat Fox

The software is simple and straight-forward

2016-04-18

Also, the internet customer support is excellent, which is refreshing now a days because good customer service is hard to find.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Darla Nokleby

Easy to use - fast response time from our customer service rep

2016-04-19

There are a few functions that require the customer service rep to do for us, but as of late, their response has been very quick so it is not an issue.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Heather Resina

Benefit Mall offers superior service!

2015-12-03

Our small business has been using Benefit Mall (previously Compupay) for several years now and they give us the same professional service they would give a larger corporation.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Shannon Askew

Their software ROCKS!!!

2016-04-25

I was kind of thrown into working with payroll at my company and was very nervous about it at the time. However, it has been a wonderful experience, everyone was VERY helpful and patient with me during my learning curve.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Janet Weiss

Great customer service!

2016-08-08

It's been easy from the start & I've enjoyed the personal touch from David, one of the online customer support guys.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Maribell Valdez

easy and organized

2017-10-03

Pros

I enjoy a website that is easy to navigate through and not overwhelming, just straight to the point, no hassles

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Krissa Goodin

Extremely easy to use and wonderful set up for both employer and employee!

2018-03-13

Pros

I love that it allows easy access and understanding of tax processing, support, and the ability to manage HR tasks all from one place!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more